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Service Center Inbound Calls Jobs in Brainerd, MN

Riverwood Healthcare Center

Admitting Clerk

Aitkin, MN · On-site

$19.07 - $22.17/hr

The Admitting Clerk also manages inbound and outbound calls, pages staff for routine and emergency ... Riverwood Healthcare Center is a 25-bed Critical Access hospital with three full-service clinics in ...

ASCENSUS

Compliance Servicing Specialist

Baxter, MN · On-site

Answer inbound phone calls from our clients to provide compliance and operational assistance ... Previous experience in a call center environment preferred. * Proficient use of Microsoft Word ...

Capital Vacations

R.O.- Hospitality Specialist

Nisswa, MN

$13 - $17.25/hr

As a Hospitality Specialist, you will play a vital role in ensuring exceptional customer service ... Check online travel agents for rental inbound. Run reports and correct errors before guest check-in.

Capital Vacations

R.O.- Hospitality Specialist

Nisswa, MN · On-site

$13 - $17.25/hr

As a Hospitality Specialist, you will play a vital role in ensuring exceptional customer service ... Check online travel agents for rental inbound. Run reports and correct errors before guest check-in.

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All JobsService Center Inbound Calls JobsService Center Inbound Calls Jobs in Brainerd, MN

Service Center Inbound Calls information

See Brainerd, MN salary details

$9

$16

$25

How much do service center inbound calls jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service center inbound calls in Brainerd, MN is $16.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $17.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service center inbound calls representative?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by service center inbound calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What is a service center inbound calls representative?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.
What are popular job titles related to Service Center Inbound Calls jobs in Brainerd, MN? For Service Center Inbound Calls jobs in Brainerd, MN, the most frequently searched job titles are:
What job categories do people searching Service Center Inbound Calls jobs in Brainerd, MN look for? The top searched job categories for Service Center Inbound Calls jobs in Brainerd, MN are:
What cities near Brainerd, MN are hiring for Service Center Inbound Calls jobs? Cities near Brainerd, MN with the most Service Center Inbound Calls job openings:
Service Center Inbound Calls jobs near you

Call Center Representative

United Partners Outreach Inc

Brainerd, MN • On-site

$14 - $18.50/hr

Full-time

PTO

Posted 12 days ago

Job description

Benefits:
  • No Weekends
  • Bonus based on performance
  • Paid time off

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Daily Contests
  • Steady Work
  • No Weekends
Job Summary
We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. 
Responsibilities 
  • Place outbound calls 
  • Refer to premade scripts for a variety of customer service topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Attend trainings to maintain up-to-date skills and knowledge
Qualifications
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively
This is NOT a remote position. To apply please call Brandon at 218-297-0342