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Service Call Coordinator Jobs (NOW HIRING)

ChenMed

Service Team Coordinator (Renote Call Center)

$24.26/hr

The Service Team Coordinator is responsible for inbound customer service call handling related to patient scheduling, general inquiries and other patient service call interactions. The incumbent in ...

ChenMed

$24.26/hr

The Service Team Coordinator is responsible for inbound customer service call handling related to patient scheduling, general inquiries and other patient service call interactions. The incumbent in ...

ChenMed

Service Team Coordinator (Renote Call Center)

$17 - $24.26/hr

The Service Team Coordinator is responsible for inbound customer service call handling related to patient scheduling, general inquiries and other patient service call interactions. The incumbent in ...

The Waldinger Corp.

Call Center Coordinator

Des Moines, IA · On-site

$17.50 - $23/hr

Description Waldinger has an opportunity for a Call Center Coordinator in our Des Moines Office ... Client Service: Answers all incoming telephone calls presented to them while maintaining good ...

Ladco Design Center

Call Center Coordinator

$18.50 - $24/hr

Description Waldinger has an opportunity for an Overnight Call Center Coordinator in our Des Moines ... Acts as a first escalation point for clients by answering service calls and inquiries. Provides ...

Assa Abloy Group

Service Coordinator

Monroe, NC · On-site

$18.25 - $23.25/hr

Service Coordinator Service Coordinator - Monroe, NC ASSA ABLOY Entrance Systems, Pedestrian Door ... Effectively collect all required service call information including but not limited to; confirming ...

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Service Call Coordinator information

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How much do service call coordinator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for service call coordinator in the United States is $22.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Service Call Coordinator vs Service Dispatcher?

AspectService Call CoordinatorService Dispatcher
CredentialsTypically requires customer service or administrative experienceOften requires dispatching or routing experience
Work EnvironmentOffice-based, interacting with customers and techniciansOffice or field-based, coordinating service routes
Industry UsageCommon in service industries like HVAC, plumbing, electricalUsed in similar industries for routing service calls

The Service Call Coordinator focuses on scheduling and customer communication, while the Service Dispatcher primarily manages technician routing and dispatching. Both roles are essential in service operations but differ in their primary responsibilities and interactions within the workflow.

How much do service call coordinators make in the US?

Service Call Coordinators in the US typically earn between $40,000 and $60,000 annually, depending on experience, location, and industry. Salaries may also include benefits such as health insurance and paid time off, with some roles offering additional incentives for performance or certifications.

Is a service call coordinator a hard job?

A service call coordinator's job involves managing customer service requests, scheduling appointments, and coordinating communication between clients and technicians. It requires strong organizational skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment, but it is generally considered manageable with proper training.

What does a service call coordinator do?

A service call coordinator manages and schedules service appointments, communicates with customers and technicians, and ensures timely resolution of service requests. They often use scheduling software and require strong organizational and communication skills to coordinate service operations effectively.

What cities are hiring for Service Call Coordinator jobs?

Cities with the most Service Call Coordinator job openings:

What states have the most Service Call Coordinator jobs?

States with the most job openings for Service Call Coordinator jobs include:

What are popular job titles related to Service Call Coordinator jobs?

For Service Call Coordinator jobs, the most frequently searched job titles are:

Service Team Coordinator (Renote Call Center)

Remote

ChenMed
Health Care and Social Assistance • 5 - 10K employees
Learn more about ChenMedexternal

$24.26/hr

Full-time

Posted 5 days ago

ChenMed rating

8.4

Company rating: 8.4 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

1st of 247 rated social care providers

Job description

We're unique. You should be, too.

We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The Service Team Coordinator is responsible for inbound customer service call handling related to patient scheduling, general inquiries and other patient service call interactions. The incumbent in this role is accountable for providing excellent customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. This incumbent is also responsible for achieving departmental quality, compliance and productivity standards while delivering VIP level customer service.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

  • Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries.
  • Responds to patient inquiries based on the ChenMed core model for care.
  • Escalates issues/concerns as appropriate.
  • Makes appropriate and timely decisions according to department standards, procedures and policies.
  • Documents interactions using web-based technology.
  • Maintains business relationship by providing prompt and accurate service to promote loyalty.
  • Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions.
  • Performs other duties as assigned and modified at manager's discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Competent-level business acuity
  • Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
  • Exceptional verbal communication skills including active listening
  • Excellent organizational and multi-tasking skills
  • Passion for serving others, particularly seniors, with initiative-taking solutions
  • Ability to successfully operate in a demanding environment
  • Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position
  • Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business
  • Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred)
EDUCATION AND EXPERIENCE CRITERIA:
  • High school diploma or GED equivalent required
  • A minimum of 2 years of customer service experience required; in a call center or similar environment, required.
  • Experience with adhering to KPIs or Metrics in a call center environment
  • A minimum of 1 year experience in a fast-paced healthcare setting, highly preferred
  • Experience with web-based customer relationship management systems
  • Must reside within the Continental United States
  • Must reside within a US State where company is established as a Legal Entity

PAY RANGE:

$17.0 - $24.26 Hourly

The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

EMPLOYEE BENEFITS

https://chenmed.makeityoursource.com/helpful-documents

We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.

Current employees, if you want to apply to our internal career site, please click HERE

Current Contingent Worker please see job aid HERE to apply

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About ChenMed

Sourced by ZipRecruiter

We're expanding healthcare equity across America. We're already in 15 states with 100+ medical centers. As a rapidly growing, physician-led organization, we have one central focus: rescue any and every senior from a healthcare system that has failed them. Our family of brands include Chen Senior Medical Center, JenCare Senior Medical Center, and Dedicated Senior Medical Center. Recently named a 2021 Best Places To Work and one of the only healthcare companies recognized in Fortune's 2020 "Change The World" list, ChenMed prides itself on creating a culture that enables career growth and promotes inclusion for all.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Miami, FL, US

Year founded

1985

Social media

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