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Service Call Coordinator Jobs (NOW HIRING)

Performance Food Group

Will Call Coordinator

Houston, TX · On-site

$23 - $27/hr

The Will Call Coordinator is responsible for providing excellent service to customers, sales, opco associates, and others who are picking up ordered food and non-food products via the location ...

Ziegler CAT

Service Call Administrator

Shakopee, MN · On-site

$23.29 - $27.91/hr

The Service Call Administrator plays a key role in supporting Service by being responsible for ... support, account coordination, or related experience * Proficiency with Microsoft Office ...

Ziegler Inc

Service Call Administrator

Shakopee, MN · On-site

$23.29 - $27.91/hr

The Service Call Administrator plays a key role in supporting Service by being responsible for ... support, account coordination, or related experience * Proficiency with Microsoft Office ...

Ziegler CAT

Service Call Administrator

Shakopee, MN · On-site

$23.29 - $27.91/hr

The Service Call Administrator plays a key role in supporting Service by being responsible for ... support, account coordination, or related experience * Proficiency with Microsoft Office ...

Ziegler CAT

Service Call Administrator

Shakopee, MN · On-site

$23.29 - $27.91/hr

The Service Call Administrator plays a key role in supporting Service by being responsible for ... support, account coordination, or related experience * Proficiency with Microsoft Office ...

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Service Call Coordinator information

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How much do service call coordinator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for service call coordinator in the United States is $22.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Service Call Coordinator vs Service Dispatcher?

AspectService Call CoordinatorService Dispatcher
CredentialsTypically requires customer service or administrative experienceOften requires dispatching or routing experience
Work EnvironmentOffice-based, interacting with customers and techniciansOffice or field-based, coordinating service routes
Industry UsageCommon in service industries like HVAC, plumbing, electricalUsed in similar industries for routing service calls

The Service Call Coordinator focuses on scheduling and customer communication, while the Service Dispatcher primarily manages technician routing and dispatching. Both roles are essential in service operations but differ in their primary responsibilities and interactions within the workflow.

How much do service call coordinators make in the US?

Service Call Coordinators in the US typically earn between $40,000 and $60,000 annually, depending on experience, location, and industry. Salaries may also include benefits such as health insurance and paid time off, with some roles offering additional incentives for performance or certifications.

Is a service call coordinator a hard job?

A service call coordinator's job involves managing customer service requests, scheduling appointments, and coordinating communication between clients and technicians. It requires strong organizational skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment, but it is generally considered manageable with proper training.

What does a service call coordinator do?

A service call coordinator manages and schedules service appointments, communicates with customers and technicians, and ensures timely resolution of service requests. They often use scheduling software and require strong organizational and communication skills to coordinate service operations effectively.

What cities are hiring for Service Call Coordinator jobs?

Cities with the most Service Call Coordinator job openings:

What states have the most Service Call Coordinator jobs?

States with the most job openings for Service Call Coordinator jobs include:

What are popular job titles related to Service Call Coordinator jobs?

For Service Call Coordinator jobs, the most frequently searched job titles are:

Service Call Coordinator - 2nd Shift

Zion, IL • On-site

ALL FLEET INC
Trucking • 51 - 200 employees
Learn more about ALL FLEET INCexternal

$20 - $22/hr

Other

Re-posted 3 days ago

Key responsibilities

  • Handle inbound service requests and ensure efficient call management.

  • Dispatch and coordinate mobile diesel technicians to optimize service speed and coverage.

  • Solve problems in real-time by addressing emergencies and adjusting schedules as needed.

Job description

2nd Shift - Service Call Coordinator


Schedule: 2nd Shift (4:00 PM - 12:30 AM)
Compensation: Competitive Pay


About All Fleet Inc.


All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations. We operate on a core principle: "Yes" - meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen. We don't believe in waiting around-we take action, keep fleets moving, and get the job done right.


About the Role


As a 2nd Shift Service Call Coordinator, you'll be the backbone of evening operations, handling urgent calls, technician dispatching, and real-time problem-solving. This shift is ideal for individuals who thrive in fast-paced environments and can juggle multiple tasks efficiently.


In this role, you will:

Own inbound service requests, ensuring every call is handled efficiently.
Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
Think ahead, strategizing the best routes and resource allocation to prevent delays.
Manage high-value accounts, keeping key customers informed and satisfied.
Solve problems in real-time, quickly addressing emergencies and adjusting schedules as needed.
Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
Track and optimize performance, maintaining records, logs, and reports.


What Makes You a Fit?


You thrive in high-stakes environments - handling multiple service requests at once doesn't phase you.
Your communication skills are top-notch - clear, professional, and always focused on solutions.
You understand the trucking & repair industry (or you're a fast learner).
You're a master problem-solver - if a challenge arises, you tackle it head-on.
You know how to prioritize urgency - every second counts, and you act accordingly.
You're tech-savvy - you can navigate dispatch software, multi-line phones, and digital logs with ease.
You're a team player - working alongside technicians, customers, and vendors with a "whatever it takes" attitude.


What We Offer


Competitive Pay - Your hard work should pay off.
Career Growth & Advancement - We promote from within, and there's always room to grow.
A Fast-Paced, Exciting Work Environment - No two days are ever the same.
A Team That Has Your Back - Work alongside professionals who hustle just as hard as you.


Are you ready to be the backbone of a high-performing fleet service operation? Apply now and take your career to the next level.

Apply