One Call Coordinator Jobs (NOW HIRING)

Salary : $63,871.08 Annually
Location : 110 S. Paterson St. Madison, WI
Job Type: PERMANENT FULL TIME
Job Number: 2026-00257
Department: Water Utility
Opening Date: 08/25/2026
Closing Date: 9/9/2026 11:59 PM Central
Comp. Group/Range: 16/11
General Description
The Water Utility is searching for our next One Call Coordinator. The successful candidate will be responsible for specialized technical work involving both field and office activities. This position coordinates the Water Utility's response to requests processed through the Statewide One Call Program for the location and marking of all underground water installations throughout the City as assigned. The employee also works with contractors and the public to ensure understanding and that established procedures are being followed in the lead replacement program. The work is performed under the limited supervision of a Public Works General Supervisor and involves prioritizing requests, locating and marking installations or making assignments to other staff, and coordinating public contacts relative to one call requests.
Employees may be eligible for loan forgiveness through the Public Service Loan Forgiveness Program.
Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn't match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.
Examples of Duties and Responsibilities

• Use Kortera software to review one call location requests; assess workloads and prioritize the location of underground utilities. Coordinate with the Public Works General Supervisor in relation to workload to assign work as needed.
• Use Cityworks or GT Viewer software to locate and mark One Call request, per established codes, of all underground installments of the utility to include: water mains, services, hydrant leads, curb stops and valves.
• Act as liaison between Madison Water Utility and contractors when discrepancies are found in the location and marking of underground installations.
• Use Cityworks software to write up work orders or service requests for needed repairs in the Distribution System. Document discrepancies found in the field and submit to Water Utility Engineering for correction as needed.
• Coordinate with plumbing contractors regarding the Lead Replacement program.
• Inspect the contractor job site, confirming that the established procedures are being followed.
• Perform related work as required.

Minimum Qualifications

• Two (2) years of directly related experience in the construction and/or maintenance of underground water utilities.

OR

• Two (2) years of directly related experience in the location of underground utilities.

OR

• Two (2) years of applying the following:
  • GIS mapping system.
  • Field surveying equipment and methods.
  • Underground utility installations.
  • Lead replacement program and procedures.
  • Computer software applicable to the duties of the position, including the "one-call" system.

The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore, successful candidates will have demonstrated ability to work effectively with multicultural communities.
For a complete list of the knowledge, skills and abilities, please view the
Special Requirements
Possession of a valid Wisconsin driver's license.
Physical Requirements:
Employees in this position must be able to lift heavy objects (up to 90 pounds) such as utility access covers. Ability to often lift and carry objects weighing up to 30 pounds such as valve keys and Metrotech Pipe Locator. Ability to walk over uneven terrain, paved or unpaved surfaces to locate and mark location requests. Ability to use hand tools. Ability to work in adverse weather conditions. Ability to safely operate a motor vehicle.
The City of Madison offers excellent pay and benefits for employees. City Ordinances, handbooks, and labor contracts provide specifics; the description here is not to be considered a binding statement but offers an informal summary.
Compensation
The City of Madison strives to pay competitive wages. View the current for pay for all classifications. Employees receive increases based on tenure with the City.
Benefits
The City offers a competitive benefits package, including a generous leave package, a variety of insurance options, and non-traditional benefits such as optional pet insurance, a bus pass for all employees, and the possibility of flexible work schedules. A brief summary of benefits is listed below. Please visit our for more information.
Leave
Vacation is earned upon starting employment and can be used after completion of probation. The general vacation schedule is below.
0-3 years 10 work days of vacation
After 3 years 12-1/2 days
After 7 years 15 days
After 11 years 17-1/2 days
After 15 years 20 days
After 19 years 25 days
After 27 years 27 days
Employees earn 3.5 personal days in addition to vacation.
Employees receive eight official paid holidays (New Year's Day, Martin Luther King, Jr. Holiday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas Day), as well as 3 paid leave days (the Friday after Thanksgiving, Christmas Eve, New Year's Eve).
Employees also earn 13 sick days annually that may accrue to a total of 150 days.
Retirement
The City of Madison participates in the Wisconsin Retirement System through the State of Wisconsin Department of Employee Trust Funds.
Insurance
The City of Madison offers a variety of optional insurance programs including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• Life Insurance
• Income Continuation Insurance (for short and long-term disability)
• Long Term Care Insurance

Other Benefits
The City offers numerous other benefits and programs for employees, including:
• 457(b) deferred compensation plans
• Employee Assistance Program
• Bus Pass on Madison Metro
• Flexible Work Schedules
• Employer-paid Training
01
Do you have two (2) years or more of paid experience with the following (check all that apply):

• Water Pipelines
• Sewer Lines
• Natural Gas Pipelines
• Electric Cables
• Telecommunication lines
• None of the above

02
Please check what type of employment related tasks you have completed from the list below. (Check all that apply)

• Locate underground utilities
• Use maps or mapping software
• Drive a vehicle to multiple locations daily
• Prioritize workload
• Write up work orders or service requests
• Work with the Statewide One Call Program
• Work with the public to ensure understanding and that established procedures are being followed
• Installation of underground utility
• Coordinate with contractors
• Inspect the contractor job site
• None of the above

03
Please check what type of equipment you have used in your current or previous place of employment. (check all that apply)

• Shovel
• Measuring wheel
• Tape measure
• Valve or curb key
• Magnetic metal locator
• Metrotech pipe locator
• Laptop computer
• None of the above

04
Please check what type of software you have used in your current or previous place of employment. (check all that apply)

• Microsoft Outlook
• City Works
• Kortera
• GT Viewer
• Any type of mapping software
• None of the above

05
What type of business(es) did you work at to gain experience related to utilities? (Check all that apply)

• City of Madison
• Governmental (Local/Municipal - except City of Madison, County, State, or National)
• Public Utility
• Private Utility Company
• Private employer/contractor
• No related experience

Required Question