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Service Bdc Manager Jobs in Portland, OR (NOW HIRING)

Royal Moore Auto Center

Service BDC

Hillsboro, OR

$17/hr

Service BDC Representative - Royal Moore Mazda, GMC, Buick Royal Moore Mazda, GMC, Buick is looking ... Set, confirm, and manage service appointments accurately * Use CRM and dealership scheduling ...

Royal Moore Auto Center

Service BDC

Hillsboro, OR

$17/hr

Service BDC Representative - Royal Moore Mazda, GMC, Buick Royal Moore Mazda, GMC, Buick is looking ... Set, confirm, and manage service appointments accurately * Use CRM and dealership scheduling ...

Royal Moore Auto Center

Service BDC

Hillsboro, OR · On-site

$17/hr

Service BDC Representative - Royal Moore Mazda, GMC, Buick Royal Moore Mazda, GMC, Buick is looking ... Set, confirm, and manage service appointments accurately * Use CRM and dealership scheduling ...

RV Country

BDC Representative

Tualatin, OR · On-site

$50K - $80K/yr

Document all activity in the CRM * Coordinate with store staff for customer readiness Requirements ... Positive attitude with consistent outreach habits Helpful Experience: call center, customer service ...

RV Country Oregon LLC

BDC Representative

Tualatin, OR

$50K - $80K/yr

Document all activity in the CRM * Coordinate with store staff for customer readiness Requirements ... Positive attitude with consistent outreach habits Helpful Experience: call center, customer service ...

RV Country

BDC Representative

Tualatin, OR · On-site

$50K - $80K/yr

Document all activity in the CRM * Coordinate with store staff for customer readiness Requirements ... Positive attitude with consistent outreach habits Helpful Experience: call center, customer service ...

Lithia & Driveway

BDC Administrator

Portland, OR · On-site

$20/hr

... service and parts customers. What You'll Bring * Ability to present information in a clear and ... Ability to manage one's own time efficiently. * Basic phone and computer skills. Total Rewards We ...

Lithia & Driveway

BDC Administrator

Portland, OR

$20/hr

... service and parts customers. What You'll Bring * Ability to present information in a clear and ... Ability to manage one's own time efficiently. * Basic phone and computer skills. Total Rewards We ...

Lithia

BDC Administrator

Portland, OR

$20/hr

... service and parts customers. What You'll Bring * Ability to present information in a clear and ... Ability to manage one's own time efficiently. * Basic phone and computer skills. Total Rewards We ...

Lithia Motors, Inc.

BDC Administrator

Portland, OR · On-site

$20/hr

... service and parts customers. What You'll Bring * Ability to present information in a clear and ... Ability to manage one's own time efficiently. * Basic phone and computer skills. Total Rewards We ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Portland, OR

Service Bdc Manager information

See Portland, OR salary details

$20.2K

$73.6K

$122.9K

How much do service bdc manager jobs pay per year?

As of Jul 30, 2026, the average yearly pay for service bdc manager in Portland, OR is $73,617.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,100.00 and $91,000.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager, and why are they important?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Portland, OR? For Service Bdc Manager jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in Portland, OR look for? The top searched job categories for Service Bdc Manager jobs in Portland, OR are:
What cities near Portland, OR are hiring for Service Bdc Manager jobs? Cities near Portland, OR with the most Service Bdc Manager job openings:
Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Portland, OR as of June 2026, with employment types broken down into 1% As Needed, 97% Part Time, and 2% Temporary. Highlights an 91% Physical, 5% Hybrid, and 4% Remote job distribution, with an average salary of $73,380 per year, or $35.3 per hour.

Service BDC

Royal Moore Auto Center

Hillsboro, OR

$17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Service BDC Representative – Royal Moore Mazda, GMC, Buick

Royal Moore Mazda, GMC, Buick is looking for a full-time dependable, and detail-oriented Service BDC Representative to join our service team in Hillsboro, OR.

This is a great opportunity for someone who enjoys talking with customers, staying organized, and helping create a smooth service experience from the first phone call to the scheduled appointment. Your primary duties will be to handle inbound and outbound calls, set service appointments, follow up with customers, use our CRM and dealership scheduling systems, and support the service department with professional and timely communication.

Pay & Benefits

  • Starting at $17 per hour, with growth opportunity
  • Paid training
  • Medical, dental, and vision insurance
  • Life insurance
  • 401(k) with company match
  • Paid time off
  • Sick leave
  • Employee discounts on parts, service, and vehicles

Responsibilities

  • Answer inbound service calls and assist customers in a friendly, professional manner
  • Make outbound calls to follow up with customers and schedule service appointments
  • Set, confirm, and manage service appointments accurately
  • Use CRM and dealership scheduling systems to track customer communication and appointment details
  • Maintain detailed and accurate customer records
  • Follow up with customers regarding service needs, appointment reminders, and dealership communication
  • Communicate clearly with customers, advisors, and service team members
  • Help address customer questions or concerns with patience and professionalism
  • Support a positive customer experience through excellent phone etiquette, organization, and follow-through
  • Help maintain appointment volume and support the overall efficiency of the service department

Qualifications

  • Strong phone and communication skills
  • Excellent attention to detail and accuracy
  • Friendly, professional, and customer-focused attitude
  • Comfortable using computers, CRM tools, and scheduling systems
  • Strong follow-up skills and ability to manage multiple customer interactions throughout the day
  • Ability to stay organized in a fast-paced environment
  • Dependable, punctual, and willing to learn
  • Previous customer service, call center, receptionist, BDC, or dealership experience is helpful but not required

Additional Hiring Requirements

  • Must be at least 18 years old
  • Valid driver’s license preferred
  • Must be able to pass applicable pre-employment screening requirements
  • Must be authorized to work in the United States

Why Join Our Team?

At Royal Moore Mazda, GMC, Buick, we take pride in providing excellent service to our customers. As a Service BDC Representative, you will play an important role in keeping our service department organized, efficient, and customer-focused.

We provide paid training and the opportunity to grow within a dealership environment. This is a great role for someone who enjoys helping customers, working with a team, and building a career in the automotive industry.

Apply Today

To apply, please send your resume and a brief cover letter to Daniel Blodgett at dblodgett@royalmoore.com or respond directly to this job posting.

Apply