Service Advisor
Westland, MI · On-site
Automotive Service Advisor VIP Auto Repair - Westland, MI VIP Auto Repair is looking for a motivated and customer-focused Service Advisor to join our growing team. As a top-rated CARFAX service ...
Service Advisor
Westland, MI · On-site
Automotive Service Advisor VIP Auto Repair - Westland, MI VIP Auto Repair is looking for a motivated and customer-focused Service Advisor to join our growing team. As a top-rated CARFAX service ...
Service Advisor
Westland, MI · On-site
We are looking for a Service Advisor who can build trust with customers, communicate clearly, and help guide them through the repair process while supporting our technicians and shop operations. What ...
Service Advisor
Westland, MI · On-site
We are looking for a Service Advisor who can build trust with customers, communicate clearly, and help guide them through the repair process while supporting our technicians and shop operations. What ...
We are looking for a Service Advisor who can build trust with customers, communicate clearly, and help guide them through the repair process while supporting our technicians and shop operations. What ...
Quick apply
We are looking for a Service Advisor who can build trust with customers, communicate clearly, and help guide them through the repair process while supporting our technicians and shop operations. What ...
Service Advisor
Ferndale, MI · On-site
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before ...
Service Advisor
Ferndale, MI · On-site
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before ...
Service Advisor
Ferndale, MI · On-site
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before ...
Service Advisor
Ferndale, MI · On-site
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before ...
Service Advisor
Ferndale, MI · On-site
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before ...
Service Advisor
Ferndale, MI · On-site
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before ...
Service Advisor
Ferndale, MI · On-site
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before ...
Service Advisor
Ferndale, MI · On-site
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before ...
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before ...
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before ...
Service Advisor
Detroit, MI · On-site
Ray Laethem is looking to hire a full time Service Advisor. If you have a passion for the automotive industry, enjoy working with people, and thrive in a fast-paced environment, we would love to hear ...
Service Advisor
Detroit, MI · On-site
Ray Laethem is looking to hire a full time Service Advisor. If you have a passion for the automotive industry, enjoy working with people, and thrive in a fast-paced environment, we would love to hear ...
Service Advisor
Detroit, MI · On-site
Ray Laethem is looking to hire a full time Service Advisor. If you have a passion for the automotive industry, enjoy working with people, and thrive in a fast-paced environment, we would love to hear ...
Service Advisor
Detroit, MI · On-site
Ray Laethem is looking to hire a full time Service Advisor. If you have a passion for the automotive industry, enjoy working with people, and thrive in a fast-paced environment, we would love to hear ...
Ray Laethem is looking to hire a full time Service Advisor. If you have a passion for the automotive industry, enjoy working with people, and thrive in a fast-paced environment, we would love to hear ...
Ray Laethem is looking to hire a full time Service Advisor. If you have a passion for the automotive industry, enjoy working with people, and thrive in a fast-paced environment, we would love to hear ...
Service Advisor
Detroit, MI · On-site
Ray Laethem is looking to hire a full time Service Advisor. If you have a passion for the automotive industry, enjoy working with people, and thrive in a fast-paced environment, we would love to hear ...
Service Advisor
Detroit, MI · On-site
Ray Laethem is looking to hire a full time Service Advisor. If you have a passion for the automotive industry, enjoy working with people, and thrive in a fast-paced environment, we would love to hear ...
Service Advisor
Detroit, MI · On-site
Ray Laethem is looking to hire a full time Service Advisor. If you have a passion for the automotive industry, enjoy working with people, and thrive in a fast-paced environment, we would love to hear ...
Service Advisor
Detroit, MI · On-site
Ray Laethem is looking to hire a full time Service Advisor. If you have a passion for the automotive industry, enjoy working with people, and thrive in a fast-paced environment, we would love to hear ...
Service Advisor
Waterford, MI · On-site
Join the Team at Lunghamer Buick GMC Service Advisor Opportunity | Waterford, MI At Lunghamer Automotive Group, we believe the customer experience matters just as much as the repair itself. We are ...
Service Advisor
Waterford, MI · On-site
Join the Team at Lunghamer Buick GMC Service Advisor Opportunity | Waterford, MI At Lunghamer Automotive Group, we believe the customer experience matters just as much as the repair itself. We are ...
Service Advisor
Novi, MI · On-site
$100K - $150K/yr
Join Cadillac of Novi as a Full Time Service Advisor and be part of a team where your skills shine and our dynamic team grows! Based in Novi, MI, this onsite position offers an exciting opportunity ...
Service Advisor
Novi, MI · On-site
$100K - $150K/yr
Join Cadillac of Novi as a Full Time Service Advisor and be part of a team where your skills shine and our dynamic team grows! Based in Novi, MI, this onsite position offers an exciting opportunity ...
Service Advisor
Novi, MI · On-site
$100K - $150K/yr
Join Cadillac of Novi as a Full Time Service Advisor and be part of a team where your skills shine and our dynamic team grows! Based in Novi, MI, this onsite position offers an exciting opportunity ...
Service Advisor
Novi, MI · On-site
$100K - $150K/yr
Join Cadillac of Novi as a Full Time Service Advisor and be part of a team where your skills shine and our dynamic team grows! Based in Novi, MI, this onsite position offers an exciting opportunity ...
Service Advisor
Royal Oak, MI · On-site
Royal Oak Ford is looking for an experienced Service Advisor. Applicants must be detail oriented with strong customer satisfaction and communication skills. Ford and CDK experience a plus but not ...
Service Advisor
Royal Oak, MI · On-site
Royal Oak Ford is looking for an experienced Service Advisor. Applicants must be detail oriented with strong customer satisfaction and communication skills. Ford and CDK experience a plus but not ...
Service Advisor
Clinton Township, MI · On-site
$50K - $80K/yr
The Service Advisor is responsible for: * Outstanding customer service! * Build trust and respect with customers, listen and repeat back * Use active listening to engage and understand their vehicle ...
Service Advisor
Clinton Township, MI · On-site
$50K - $80K/yr
The Service Advisor is responsible for: * Outstanding customer service! * Build trust and respect with customers, listen and repeat back * Use active listening to engage and understand their vehicle ...
Royal Oak Ford is looking for an experienced Service Advisor. Applicants must be detail oriented with strong customer satisfaction and communication skills. Ford and CDK experience a plus but not ...
Royal Oak Ford is looking for an experienced Service Advisor. Applicants must be detail oriented with strong customer satisfaction and communication skills. Ford and CDK experience a plus but not ...
Service Advisor
Clinton Township, MI · On-site
$50K - $80K/yr
The Service Advisor is responsible for: * Outstanding customer service! * Build trust and respect with customers, listen and repeat back * Use active listening to engage and understand their vehicle ...
Service Advisor
Clinton Township, MI · On-site
$50K - $80K/yr
The Service Advisor is responsible for: * Outstanding customer service! * Build trust and respect with customers, listen and repeat back * Use active listening to engage and understand their vehicle ...
Service Advisor information
See Troy, MI salary details
$11.26 - $14.11
6% of jobs
$14.11 - $16.96
15% of jobs
$17.55 is the 25th percentile. Wages below this are outliers.
$16.96 - $19.80
19% of jobs
The median wage is $21.61 / hr.
$19.80 - $22.65
16% of jobs
$22.65 - $25.50
15% of jobs
$26.71 is the 75th percentile. Wages above this are outliers.
$25.50 - $28.35
11% of jobs
$28.35 - $31.19
7% of jobs
$31.19 - $34.04
5% of jobs
$34.04 - $36.89
2% of jobs
$36.89 - $39.73
2% of jobs
$39.73 - $42.58
2% of jobs
$11
$24
$42
How much do service advisor jobs pay per hour?
As of Aug 22, 2026, the average hourly pay for service advisor in Troy, MI is $24.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $27.93 per hour, depending on experience, location, and employer.
What is a service advisor?
A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.
What does a service advisor do?
As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.
What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?
To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.
How does a service advisor typically collaborate with technicians and customers during the repair process?
As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.
What is the difference between Service Advisor vs Service Writer?
| Aspect | Service Advisor | Service Writer |
|---|---|---|
| Credentials | High school diploma; certifications like ASE or manufacturer-specific training | High school diploma; customer service or automotive certifications beneficial |
| Work Environment | Automotive service departments, interacting with customers and technicians | Customer service areas within auto repair shops, dealerships, or service centers |
| Employer & Industry Usage | Used interchangeably in many shops; both roles involve customer communication | Commonly used term; focuses on writing repair orders and explaining services |
Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.
Do service advisors get paid more than mechanics?
Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
More about Service Advisor jobs
What are popular job titles related to Service Advisor jobs in Troy, MI?
For Service Advisor jobs in Troy, MI, the most frequently searched job titles are:
What job categories do people searching Service Advisor jobs in Troy, MI look for?
The top searched job categories for Service Advisor jobs in Troy, MI are:
What cities near Troy, MI are hiring for Service Advisor jobs?
Cities near Troy, MI with the most Service Advisor job openings:
Full-time
Medical, PTO
Re-posted 10 days ago
Job description
Automotive Service Advisor
VIP Auto Repair - Westland, MI
VIP Auto Repair is looking for a motivated and customer-focused Service Advisor to join our growing team.
As a top-rated CARFAX service center, VIP Auto Repair is committed to delivering honest recommendations, high-quality repairs, and an exceptional customer experience.
We are looking for a Service Advisor who can build trust with customers, communicate clearly, and help guide them through the repair process while supporting our technicians and shop operations.
What You'll Do
As a Service Advisor, you will act as the primary point of contact between customers and our service team, ensuring customers understand their vehicle needs while delivering a professional and positive experience.
Responsibilities include:
What We're Looking For
We're looking for someone who is organized, personable, and able to communicate technical information clearly.
Ideal candidates will have:
Why Work at VIP Auto Repair
At VIP Auto Repair, we believe our employees should feel valued, respected, and supported. We are building a team environment where people enjoy coming to work and have opportunities to grow.
Benefits include:
Our shop operates on core values of honesty, trustworthiness, high-quality work, and family culture.
Career Growth Opportunities
VIP Auto Repair encourages employees to grow and advance in their careers. Service Advisors have opportunities to develop leadership and operational skills within the company.
Potential career paths include:
We support professional development through training, mentorship, and real opportunities to grow within the company.
Join Our Team
If you want to work in a fun, high-energy environment that respects employees, values honesty, and rewards hard work, VIP Auto Repair could be the right place for you.
Apply today and grow your career with us.
Location:
VIP Auto Repair
Westland, MI
Equal Opportunity Employer
VIP Auto Repair is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.
VIP Auto Repair - Westland, MI
VIP Auto Repair is looking for a motivated and customer-focused Service Advisor to join our growing team.
As a top-rated CARFAX service center, VIP Auto Repair is committed to delivering honest recommendations, high-quality repairs, and an exceptional customer experience.
We are looking for a Service Advisor who can build trust with customers, communicate clearly, and help guide them through the repair process while supporting our technicians and shop operations.
What You'll Do
As a Service Advisor, you will act as the primary point of contact between customers and our service team, ensuring customers understand their vehicle needs while delivering a professional and positive experience.
Responsibilities include:
- Greet customers and provide a welcoming, professional experience
- Listen to customer concerns and accurately document vehicle issues
- Inspect vehicles and identify necessary repairs and maintenance when needed
- Communicate repair recommendations clearly and honestly
- Prepare estimates and review repair options with customers
- Coordinate workflow between technicians and customers
- Provide updates on repair progress and timelines
- Ensure a smooth and organized vehicle check-in and check-out process
- Maintain strong customer relationships and build long-term trust
- Help maintain shop efficiency and workflow
What We're Looking For
We're looking for someone who is organized, personable, and able to communicate technical information clearly.
Ideal candidates will have:
- Customer service experience (automotive service advising experience preferred but not necessary)
- Strong communication and people skills
- Ability to multitask in a fast-paced environment
- Strong organizational skills
- A positive attitude and team-first mindset
- Basic knowledge of automotive systems (or willingness to learn)
- Valid driver's license
Why Work at VIP Auto Repair
At VIP Auto Repair, we believe our employees should feel valued, respected, and supported. We are building a team environment where people enjoy coming to work and have opportunities to grow.
Benefits include:
- Health insurance reimbursement
- Paid time off (PTO)
- Paid training and professional development
- Flexible scheduling
- Team performance bonuses
- A supportive and collaborative team culture
Our shop operates on core values of honesty, trustworthiness, high-quality work, and family culture.
Career Growth Opportunities
VIP Auto Repair encourages employees to grow and advance in their careers. Service Advisors have opportunities to develop leadership and operational skills within the company.
Potential career paths include:
- Service Advisor
- Senior Service Advisor
- Service Manager
- Operations Leadership
We support professional development through training, mentorship, and real opportunities to grow within the company.
Join Our Team
If you want to work in a fun, high-energy environment that respects employees, values honesty, and rewards hard work, VIP Auto Repair could be the right place for you.
Apply today and grow your career with us.
Location:
VIP Auto Repair
Westland, MI
Equal Opportunity Employer
VIP Auto Repair is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.