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Service Advisor Jobs in Sumter, SC (NOW HIRING)

Dick Smith Ford

Service Advisor

Columbia, SC

Service Advisor - Ford DealershipDick Smith Ford | Columbia, SCJoin One of South Carolina's Premier Ford Dealerships Dick Smith Ford is seeking a motivated, customer-focused Service Advisor to join ...

Dick Smith Ford

Service Advisor

Columbia, SC

Service Advisor - Ford Dealership Dick Smith Ford | Columbia, SC Join One of South Carolina's Premier Ford Dealerships Dick Smith Ford is seeking a motivated, customer-focused Service Advisor to join ...

Vann York Auto Group

Service Advisor

Sumter, SC · On-site

We currently have a rare opportunity for aFull-Time Service Advisor for our Service Shop. We do more than talk about valuing our employees, we put forth the effort to show we value our employees. No ...

Vann York Auto Group

Service Advisor

Sumter, SC

We currently have a rare opportunity for a Full-Time Service Advisor for our Service Shop. We do more than talk about valuing our employees, we put forth the effort to show we value our employees. No ...

Nissan Of Sumter

Be Seen First

Automotive Service Advisor

Sumter, SC · On-site

$60K - $90K/yr

Nissan of Sumter is looking for an experienced Automotive Service Advisor/Writer to join our service team. We are seeking a professional who understands how to take care of customers, communicate ...

New

Nissan Of Sumter

Be Seen First

Automotive Service Advisor

Sumter, SC · On-site

$60K - $90K/yr

Nissan of Sumter is looking for an experienced Automotive Service Advisor/Writer to join our service team. We are seeking a professional who understands how to take care of customers, communicate ...

New

Lugoff Chevy Buick GMC

Service Advisor

Lugoff, SC · On-site

$68K - $78K/yr

Description of the role This role involves a leader who can assist in managing technicians, dispatching service tickets, managing work flow, assisting in loading the shop, assisting in customer ...

Lugoff Chevy Buick GMC

Service Advisor

Lugoff, SC · On-site

$68K - $78K/yr

Description of the role This role involves a leader who can assist in managing technicians, dispatching service tickets, managing work flow, assisting in loading the shop, assisting in customer ...

Lugoff Chevy Buick GMC

Service Advisor

Lugoff, SC

$68K - $78K/yr

Description of the role This role involves a leader who can assist in managing technicians, dispatching service tickets, managing work flow, assisting in loading the shop, assisting in customer ...

Lugoff Chevy Buick GMC

Service Advisor

Lugoff, SC

$68K - $78K/yr

Description of the role This role involves a leader who can assist in managing technicians, dispatching service tickets, managing work flow, assisting in loading the shop, assisting in customer ...

LV Petroleum

Truck Service Advisor

Columbia, SC

As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily ...

LV Petroleum

Truck Service Advisor

Columbia, SC · On-site

As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily ...

LV Petroleum

Truck Service Advisor

Columbia, SC · On-site

As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily ...

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All JobsService Advisor JobsService Advisor Jobs in Sumter, SC

Service Advisor information

See Sumter, SC salary details

$10

$23

$40

How much do service advisor jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for service advisor in Sumter, SC is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $26.54 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
More about Service Advisor jobs

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The top searched job categories for Service Advisor jobs in Sumter, SC are:

What cities near Sumter, SC are hiring for Service Advisor jobs?

Cities near Sumter, SC with the most Service Advisor job openings:

Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Sumter, SC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,039 per year, or $23.1 per hour.

Service Advisor

Dick Smith Ford

Columbia, SC

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Service Advisor – Ford DealershipDick Smith Ford | Columbia, SCJoin One of South Carolina's Premier Ford Dealerships

Dick Smith Ford is seeking a motivated, customer-focused Service Advisor to join our growing Service Department. If you thrive in a fast-paced environment, enjoy building relationships with customers, and have a passion for delivering exceptional service, we want to hear from you.

This is an outstanding opportunity to join a dealership that values professionalism, rewards performance, and provides long-term career growth.

Compensation
  • Competitive salary with commission based on experience and performance
  • Monthly performance incentives (Spiffs)
  • Excellent earning potential
  • Ongoing manufacturer training and professional development
What We Offer
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid vacation and holidays
  • Flexible scheduling
  • Career advancement opportunities
  • Relocation assistance available for qualified candidates
  • State-of-the-art, climate-controlled facility
  • Stable customer base with consistent repair volume
  • Supportive management team committed to your success
Responsibilities
  • Greet customers promptly and professionally
  • Listen to customer concerns and accurately document vehicle symptoms
  • Recommend maintenance and repair services based on vehicle age, mileage, and manufacturer recommendations
  • Prepare accurate estimates for labor and parts
  • Communicate repair progress and completion updates throughout the repair process
  • Review repair orders for accuracy before vehicle delivery
  • Explain completed repairs and maintenance recommendations to customers
  • Work closely with technicians and the parts department to ensure efficient repairs
  • Utilize digital vehicle inspections, photos, and videos to communicate repair needs
  • Maintain Ford training requirements and product knowledge
  • Deliver an exceptional customer experience while achieving individual and department performance goals
Qualifications
  • Previous experience as a Service Advisor, Service Consultant, or Assistant Service Manager preferred
  • Ford dealership experience strongly preferred
  • CDK Drive experience preferred but not required
  • Experience with digital multipoint inspections and video communication is a plus
  • Strong sales, customer service, and communication skills
  • Excellent organizational and multitasking abilities
  • Self-motivated with a positive, professional attitude
  • Ability to thrive in a fast-paced, team-oriented environment
  • Valid driver's license with an acceptable driving record
  • High school diploma or equivalent
Why Dick Smith Ford?

At Dick Smith Ford, we believe our Service Advisors are the face of our dealership. We provide the tools, training, and support needed to build lasting customer relationships while creating outstanding earning opportunities.

If you're looking for a dealership that values integrity, teamwork, accountability, and customer satisfaction, we'd love to meet you.

Apply today and become part of the Dick Smith Ford family.

Dick Smith Ford is an Equal Opportunity Employer.

Apply