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Service Advisor Jobs in Aurora, IL (NOW HIRING)

Castlemazdadownersgrove

Service Advisor

Downers Grove, IL · On-site

$61 - $83/hr

Service Advisor Great Service Advisors don't just write Repair Orders-- they cultivate and nurture customer relationships. We are building something special at Castle VW, and want you to be a part of ...

New

Castle Cars of Oak Lawn

Service Advisor

Oak Lawn, IL · On-site

$61K - $83K/yr

Service Advisor Great Service Advisors don't just write Repair Orders -- they cultivate and nurture customer relationships. We are building something special at Castle Hyundai of Oak Lawn , and want ...

Castle Automotive Group

Service Advisor

Oak Lawn, IL · On-site

$61 - $83/hr

Service Advisor Great Service Advisors don't just write Repair Orders-- they cultivate and nurture customer relationships. We are building something special at Castle Hyundai of Oak Lawn , and want ...

New

Castle Cars of Oak Lawn

Service Advisor

Oak Lawn, IL

$61K - $83K/yr

Service Advisor Great Service Advisors don't just write Repair Orders -- they cultivate and nurture customer relationships. We are building something special at Castle Hyundai of Oak Lawn , and want ...

Castle Hyundai Oak Lawn

Service Advisor

Oak Lawn, IL · On-site

$61 - $83/hr

Service Advisor Great Service Advisors don't just write Repair Orders-- they cultivate and nurture customer relationships. We are building something special at Castle Hyundai of Oak Lawn , and want ...

New

Castle Cars of Oak Lawn

Service Advisor

Oak Lawn, IL · On-site

$61K - $83K/yr

Service Advisor Great Service Advisors don't just write Repair Orders -- they cultivate and nurture customer relationships. We are building something special at Castle Hyundai of Oak Lawn , and want ...

Castle Cars of Oak Lawn

Service Advisor

Oak Lawn, IL

$61K - $83K/yr

Service Advisor Great Service Advisors don't just write Repair Orders -- they cultivate and nurture customer relationships. We are building something special at Castle Hyundai of Oak Lawn , and want ...

Lexus of Orland

Service Advisor

Orland Park, IL · On-site

Service Advisor Join Our Team as a Service Advisor! Kowalis Auto Group is looking for a motivated, customer-focused Service Advisor to join our team. If you have strong communication skills, enjoy ...

Castle Cars

Service Advisor

Oak Lawn, IL · On-site

$61 - $83/hr

Service Advisor Great Service Advisors don't just write Repair Orders-- they cultivate and nurture customer relationships. We are building something special at Castle Hyundai of Oak Lawn , and want ...

New

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All JobsService Advisor JobsService Advisor Jobs in Aurora, IL

Service Advisor information

See Aurora, IL salary details

$11

$25

$45

How much do service advisor jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for service advisor in Aurora, IL is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.57 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
More about Service Advisor jobs

What are the most commonly searched types of Service Advisor jobs in Aurora, IL?

The most popular types of Service Advisor jobs in Aurora, IL are:

What are popular job titles related to Service Advisor jobs in Aurora, IL?

For Service Advisor jobs in Aurora, IL, the most frequently searched job titles are:

What job categories do people searching Service Advisor jobs in Aurora, IL look for?

The top searched job categories for Service Advisor jobs in Aurora, IL are:

What cities near Aurora, IL are hiring for Service Advisor jobs?

Cities near Aurora, IL with the most Service Advisor job openings:

Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Aurora, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $53,479 per year, or $25.7 per hour.

Service advisor

National Automotive Training Academy

Orland Park, IL • On-site

$65K - $120K/yr

Full-time

Re-posted 12 days ago

Job description

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.

To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

Service Advisor Responsibilities:
  • Greeting customers and directing them to available mechanics.
  • Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
  • Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
  • Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
  • Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
  • Managing and overseeing the dealership's workflow and schedule.
  • Calling customers to advise them about service changes or car pick-up times.
  • Maintaining positive customer relationships to ensure repeat business.
  • Ensuring all details on services rendered and costs are related to customers and processing their payments.
  • Liaising with service technicians about parts ordering and ensuring parts are available when needed.
Service Advisor Requirements:
  • An associate's degree in mechanics or a related field may be advantageous.
  • Experience in the automotive field may be advantageous.
  • A strong understanding of automotive technology and the automotive industry.
  • Proficiency with industry-specific software.
  • Excellent customer service, interpersonal, and communication skills.
  • Strong organizational, decision making, and problem-solving skills.
  • The ability to communicate with mechanics, customers, and management.