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Service Advisor Trainee Jobs in Georgia (NOW HIRING)

Hennessy Lexus

Service Advisor Trainee

Atlanta, GA · On-site

Description As a Service Advisor Trainee at Hennessy Lexus of Atlanta, you will play a crucial role in delivering exceptional customer service and ensuring the smooth flow of the service process.

Peak Performance Team

Automotive Tecnichan

Atlanta, GA · On-site

... service advisor * Maintain strict adherence to dealership policies on vehicle care and operation * Complete story and/or documentation for client repairs * Assist in mentoring technician trainees

Peak Performance Team

Automotive Tecnichan

Atlanta, GA · On-site

... service advisor * Maintain strict adherence to dealership policies on vehicle care and operation * Complete story and/or documentation for client repairs * Assist in mentoring technician trainees

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Service Advisor Trainee information

How long does it take to become a service advisor?

Becoming a service advisor typically requires a few months to a year of on-the-job training and experience, depending on prior automotive knowledge and the employer's requirements. Many service advisors start as entry-level staff or sales associates and develop skills in customer service, vehicle repair processes, and dealership operations over time.

What is the difference between Service Advisor Trainee vs Service Advisor?

AspectService Advisor TraineeService Advisor
CredentialsHigh school diploma; on-the-job trainingHigh school diploma; experience preferred; certifications optional
Work EnvironmentEntry-level, training-focused, dealership or repair shopCustomer-facing, service department, fast-paced
Job ResponsibilitiesAssisting with customer inquiries, learning service processesCommunicating with customers, recommending services, managing repairs

The main difference is that a Service Advisor Trainee is in an entry-level position focused on learning the role, while a Service Advisor is an experienced professional actively managing customer service and repair processes. Trainees are in training, whereas Service Advisors handle daily customer interactions independently.

What qualifications do I need to be a service advisor?

To become a service advisor, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and some experience in automotive or service industry environments. Knowledge of automotive systems and tools, along with basic computer skills, can be beneficial; certifications are not usually required but may enhance prospects.

Is a service advisor a good entry level job?

A service advisor trainee position is often considered a good entry-level job in the automotive industry, as it provides exposure to customer service, vehicle maintenance, and sales processes. It typically requires strong communication skills and may lead to advancement into more specialized roles with experience and training. However, it can involve working in a fast-paced environment and handling customer concerns from the start.

What is the hardest job at a car dealership?

A Service Advisor Trainee at a car dealership often faces challenges such as managing customer expectations, diagnosing vehicle issues accurately, and balancing multiple tasks in a fast-paced environment. Developing strong communication skills and technical knowledge is essential, and the role can be demanding due to high customer service standards and workload fluctuations.
What are the most commonly searched types of Service Advisor jobs in Georgia? The most popular types of Service Advisor jobs in Georgia are:
What cities in Georgia are hiring for Service Advisor Trainee jobs? Cities in Georgia with the most Service Advisor Trainee job openings:
Service Advisor Trainee jobs near you
Infographic showing various Service Advisor Trainee job openings in Georgia as of June 2026, with employment types broken down into 87% Full Time, 2% Part Time, 9% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Service Advisor Trainee

Hennessy Auto Group

Atlanta, GA • On-site

Full-time

Retirement

Posted 24 days ago

Job description

As a Service Advisor Trainee at Hennessy Lexus of Atlanta, you will play a crucial role in delivering exceptional customer service and ensuring the smooth flow of the service process. Your primary responsibilities will involve introducing customers to the service process, obtaining necessary information, and providing support throughout their visit. This role is intended to help you learn the service consultation process to grow you into a service advisor. It requires attention to detail, excellent communication skills, and a customer-centric approach.
What We Offer:
  • Top-notch facilities
  • Paid training and certifications
  • Unlimited career growth opportunities
  • Full range benefits
  • 401(k) with matching contributions

What You'll Do:
  • Greet customers upon arrival and identify the reason for their visit.
  • Verify customer and vehicle information and initiate the repair order process to ensure accurate documentation.
  • Establish a positive and friendly relationship with customers to foster trust and confidence in the dealership's service offerings.
  • Label vehicles with appropriate tags for identification and securely manage keys to prevent misplacement.
  • Perform initial vehicle walkaround including taking pictures of the dashboard, turning wheels to the left, measuring tire tread depth, inspecting wiper blades, and taking pictures of the exterior.
  • Suspend the repair order in Reynolds and facilitate a smooth hand-off to the appropriate advisor, giving a brief explanation of the customer's needs
  • Manage the arrangement of vehicles and coordinate with valet staff to optimize workflow.
  • Ensure cleanliness and protection of customer vehicles.
  • Assist in handling customer transactions accurately and professionally.
  • Escort customers to their vehicles and provide a summary of services.
  • Assist in the pickup and delivery of customers and their vehicles.
  • Facilitate loaner vehicle contracts and manage the check-in process as needed.
  • All other duties as assigned.

Hennessy is proud to serve our community with a set of core values which guide our daily decisions and actions. They are:
  • Accountability - We take ownership of our words, actions, results, and commitments.
  • Teamwork - We are better when we work together.
  • Kindness - We show compassion and care for others.
  • Grit - We have the heart and determination to see it through.
  • Integrity - We are trustworthy, honest, and do what's right.
  • Curiosity - We ask questions to seek understanding.

Requirements
What We Expect:
  • High school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Basic automotive knowledge is a plus.
  • Customer service experience preferred.
  • Ability to multitask in a fast-paced environment.
  • Valid GA driver's license and acceptable driving record are required.
  • Must submit to a background check and drug screen.

Working Environment & Physical Demands
Must be able to perform physical activities such as, but not limited to, lifting equipment (up to 25 lbs. unassisted), bending, standing, walking and driving vehicles. Must be able to handle working long hours and weekends.
We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN & passing drug test at a certified testing facility). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

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