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Service Advisor Trainee Jobs in Georgia (NOW HIRING)

Hennessy Lexus

Service Advisor Trainee

Atlanta, GA · On-site

Description As a Service Advisor Trainee at Hennessy Lexus of Atlanta, you will play a crucial role in delivering exceptional customer service and ensuring the smooth flow of the service process.

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Service Advisor Trainee information

What is the difference between Service Advisor Trainee vs Service Advisor?

AspectService Advisor TraineeService Advisor
CredentialsHigh school diploma; on-the-job trainingHigh school diploma; experience preferred; certifications optional
Work EnvironmentEntry-level, training-focused, dealership or repair shopCustomer-facing, service department, fast-paced
Job ResponsibilitiesAssisting with customer inquiries, learning service processesCommunicating with customers, recommending services, managing repairs

The main difference is that a Service Advisor Trainee is in an entry-level position focused on learning the role, while a Service Advisor is an experienced professional actively managing customer service and repair processes. Trainees are in training, whereas Service Advisors handle daily customer interactions independently.

Can I be a service advisor trainee with no experience?

Yes, many service advisor trainee positions are designed for individuals without prior experience. Employers often provide on-the-job training to develop skills in customer service, vehicle knowledge, and communication, making it possible to start with little or no background in the field.

How hard is it to become a service advisor trainee?

Becoming a service advisor trainee typically requires a high school diploma or equivalent and good communication skills. On-the-job training is common, and some employers prefer candidates with basic automotive knowledge or customer service experience; certifications are not usually mandatory but can be beneficial. The role often involves learning about vehicle repairs, parts, and dealership operations over a few months.

What is a service advisor trainee?

A service advisor trainee is an entry-level position in automotive service departments where the individual learns to assist customers, understand vehicle repairs, and coordinate between technicians and clients. The role often involves developing communication skills, understanding service processes, and may require on-the-job training or certification programs.

What are the most commonly searched types of Service Advisor jobs in Georgia?

The most popular types of Service Advisor jobs in Georgia are:

What cities in Georgia are hiring for Service Advisor Trainee jobs?

Cities in Georgia with the most Service Advisor Trainee job openings:

Service Advisor Trainee jobs near you
Infographic showing various Service Advisor Trainee job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Service Advisor Trainee

Atlanta, GA • On-site

Hennessy Auto Group
See more jobs at Hennessy Auto Groupexternal

Full-time

Retirement

Re-posted 13 days ago

Job description

As a Service Advisor Trainee at Hennessy Lexus of Atlanta, you will play a crucial role in delivering exceptional customer service and ensuring the smooth flow of the service process. Your primary responsibilities will involve introducing customers to the service process, obtaining necessary information, and providing support throughout their visit. This role is intended to help you learn the service consultation process to grow you into a service advisor. It requires attention to detail, excellent communication skills, and a customer-centric approach.
What We Offer:
  • Top-notch facilities
  • Paid training and certifications
  • Unlimited career growth opportunities
  • Full range benefits
  • 401(k) with matching contributions

What You'll Do:
  • Greet customers upon arrival and identify the reason for their visit.
  • Verify customer and vehicle information and initiate the repair order process to ensure accurate documentation.
  • Establish a positive and friendly relationship with customers to foster trust and confidence in the dealership's service offerings.
  • Label vehicles with appropriate tags for identification and securely manage keys to prevent misplacement.
  • Perform initial vehicle walkaround including taking pictures of the dashboard, turning wheels to the left, measuring tire tread depth, inspecting wiper blades, and taking pictures of the exterior.
  • Suspend the repair order in Reynolds and facilitate a smooth hand-off to the appropriate advisor, giving a brief explanation of the customer's needs
  • Manage the arrangement of vehicles and coordinate with valet staff to optimize workflow.
  • Ensure cleanliness and protection of customer vehicles.
  • Assist in handling customer transactions accurately and professionally.
  • Escort customers to their vehicles and provide a summary of services.
  • Assist in the pickup and delivery of customers and their vehicles.
  • Facilitate loaner vehicle contracts and manage the check-in process as needed.
  • All other duties as assigned.

Hennessy is proud to serve our community with a set of core values which guide our daily decisions and actions. They are:
  • Accountability - We take ownership of our words, actions, results, and commitments.
  • Teamwork - We are better when we work together.
  • Kindness - We show compassion and care for others.
  • Grit - We have the heart and determination to see it through.
  • Integrity - We are trustworthy, honest, and do what's right.
  • Curiosity - We ask questions to seek understanding.

Requirements
What We Expect:
  • High school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Basic automotive knowledge is a plus.
  • Customer service experience preferred.
  • Ability to multitask in a fast-paced environment.
  • Valid GA driver's license and acceptable driving record are required.
  • Must submit to a background check and drug screen.

Working Environment & Physical Demands
Must be able to perform physical activities such as, but not limited to, lifting equipment (up to 25 lbs. unassisted), bending, standing, walking and driving vehicles. Must be able to handle working long hours and weekends.
We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN & passing drug test at a certified testing facility). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

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