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Service Advisor Manager Jobs in Riverside, CA (NOW HIRING)

Empire Nissan

Service Advisor

Ontario, CA

OverviewThe Service Advisor is the center of communication for service/repair activities and the ... Makes repair recommendations and manages delivery of repairs by setting and managing customer ...

BMW of Riverside

Service Advisor

Riverside, CA

OverviewThe Service Advisor is the center of communication for service/repair activities and the ... Makes repair recommendations and manages delivery of repairs by setting and managing customer ...

Ontario Hyundai

Service Advisor

Ontario, CA

$2.93K - $10K/mo

The Service Advisor is the center of communication for service/repair activities and the liaison ... Makes repair recommendations and manages delivery of repairs by setting and managing customer ...

Ontario Hyundai

Service Advisor

Ontario, CA

OverviewThe Service Advisor is the center of communication for service/repair activities and the ... Makes repair recommendations and manages delivery of repairs by setting and managing customer ...

Stress Free Auto Care

Service Advisor

Orange, CA

As an Automotive Service Advisor, you will play a crucial role in communicating with customers ... Manage service center scheduling and workflow efficiently * Keep customers updated on service ...

BMW of Riverside

Service Advisor

Riverside, CA

$2.93K - $10K/mo

The Service Advisor is the center of communication for service/repair activities and the liaison ... Makes repair recommendations and manages delivery of repairs by setting and managing customer ...

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Service Advisor Manager information

See Riverside, CA salary details

$12

$27

$47

How much do service advisor manager jobs pay per hour?

As of May 31, 2026, the average hourly pay for service advisor manager in Riverside, CA is $27.06, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $31.11 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Advisor Manager, and why are they important?

To thrive as a Service Advisor Manager, you need strong automotive service knowledge, leadership abilities, and experience in customer service, often supported by a background in automotive technology or business management. Familiarity with dealership management systems (DMS), scheduling software, and relevant certifications such as ASE are typically important. Exceptional communication, problem-solving, and team management skills help build trust with customers and motivate staff. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a fast-paced service environment.

How does a Service Advisor Manager typically support and develop their team to enhance customer satisfaction?

A Service Advisor Manager is responsible for mentoring and overseeing a team of service advisors, ensuring they deliver consistent, high-quality customer service. This often involves providing regular feedback, conducting training sessions on both technical and interpersonal skills, and monitoring performance metrics to identify areas for improvement. By fostering a collaborative environment and encouraging open communication, the manager helps the team address customer concerns efficiently and promotes a positive service experience. Additionally, the manager may implement new processes or tools to streamline workflow and boost team effectiveness, directly impacting customer satisfaction and retention.

What is a Service Advisor Manager?

A Service Advisor Manager is a professional in the automotive industry responsible for overseeing service advisors and ensuring excellent customer service in a repair or dealership service department. They manage daily operations, supervise staff, handle customer complaints, and coordinate between technicians and customers to ensure repairs are completed efficiently. Their role also involves training team members, tracking service metrics, and ensuring all work complies with company policies and industry standards. Strong communication, leadership, and organizational skills are essential for this position.

What is the difference between Service Advisor Manager vs Service Advisor?

AspectService Advisor ManagerService Advisor
ResponsibilitiesOversees service advisors, manages customer relations, and ensures service department efficiencyInteracts directly with customers, recommends services, and writes repair orders
CredentialsTypically requires experience as a Service Advisor, with leadership skills; certifications like ASE may be preferredHigh school diploma or equivalent; ASE certification beneficial but not mandatory
Work EnvironmentOffice-based with supervision of service team; dealership or auto repair shopCustomer-facing role within service department of dealership or repair shop

The Service Advisor Manager oversees the service department's operations and team, while the Service Advisor interacts directly with customers to recommend repairs. The manager focuses on leadership and efficiency, whereas the advisor handles customer service and sales.

What are the most commonly searched types of Service Advisor jobs in Riverside, CA? The most popular types of Service Advisor jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Service Advisor Manager jobs? Cities near Riverside, CA with the most Service Advisor Manager job openings:
Service Advisor Manager jobs near you
Automotive Service Advisor

Automotive Service Advisor

Chino Hills Ford

Chino, CA • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 4 days ago

Job description

Chino Hills Ford is looking for experienced Service Advisors! The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at Chino Hills Ford, you can be a part of a brand that honors the past, and is invested in the future.  Join the Chino Hills Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

  • Health, Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Employee vehicle purchase plans
  • Family owned and operated
  • Long term job security
  • Flexible Work Schedule
  • Bonus incentives based on production
  • Top Techs+ Technician benefits
  • Free uniforms

Service Advisor Responsibilities:

  • Greet customers promptly

  • Obtain customer and vehicle information

  • Clearly report all vehicle symptoms as described by the customer

  • Determine and recommend maintenance base on age, mileage and history of vehicle

  • Prepare a complete and accurate estimate of cost for labor and parts

  • Establish follow up time

  • Monitor the progress of each vehicle throughout the day, and update customers frequently

  • Verify that the final invoice reconciles with the work performed on the repair order

  • Explain all completed work and charges to customers

Service Advisor Requirements:

  • Previous experience at a Ford dealership preferred

  • Ability to identify the problem quickly

  • Knowledge of automobiles

  • Proven record of achieving exceptional customer satisfaction

  • Past experience as a service advisor, assistant lane manager or service consultant

  • Very energetic personality 

  • A desire for a long-term career with a growing organization

  • Personal and professional integrity

  • Computer skills and willingness to learn new programs

  • Ability to learn new technology and repair and service procedures and specifications

  • Minimum of 1 year in service department

  • Ability to lift 50 pounds and work on your feet for extended periods of time

  • Ability to work in a fast-paced environment

  • Basic computer skills

  • Positive, friendly attitude 

  • High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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