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Service Advisor Manager Jobs in Reston, VA (NOW HIRING)

Ourisman Kia

Service Advisor

Alexandria, VA · On-site

$80K - $110K/yr

Past experience as a service advisor, assistant lane manager or service consultant * Above-average energy level * A desire for a long-term career with a growing organization * Personal and ...

Ourisman Kia

Service Advisor

Alexandria, VA · On-site

$80K - $110K/yr

Past experience as a service advisor, assistant lane manager or service consultant * Above-average energy level * A desire for a long-term career with a growing organization * Personal and ...

Kestra Holdings

Service Advisor

Rockville, MD · On-site

$85K - $100K/yr

Bluespring acquires successful, growing wealth management businesses from inside and outside of the ... The Service Advisor works with existing client relationships under the supervision of our CEO or ...

Ourisman Kia

Service Advisor

Alexandria, VA

$80K - $110K/yr

Past experience as a service advisor, assistant lane manager or service consultant * Above-average energy level * A desire for a long-term career with a growing organization * Personal and ...

Ourisman Kia

Service Advisor

Alexandria, VA

$80K - $110K/yr

Past experience as a service advisor, assistant lane manager or service consultant * Above-average energy level * A desire for a long-term career with a growing organization * Personal and ...

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Service Advisor Manager information

See Reston, VA salary details

$12

$26

$47

How much do service advisor manager jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for service advisor manager in Reston, VA is $26.98, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $31.01 per hour, depending on experience, location, and employer.

What is a service advisor manager?

A Service Advisor Manager is a professional in the automotive industry responsible for overseeing service advisors and ensuring excellent customer service in a repair or dealership service department. They manage daily operations, supervise staff, handle customer complaints, and coordinate between technicians and customers to ensure repairs are completed efficiently. Their role also involves training team members, tracking service metrics, and ensuring all work complies with company policies and industry standards. Strong communication, leadership, and organizational skills are essential for this position.

What is the difference between Service Advisor Manager vs Service Advisor?

AspectService Advisor ManagerService Advisor
ResponsibilitiesOversees service advisors, manages customer relations, and ensures service department efficiencyInteracts directly with customers, recommends services, and writes repair orders
CredentialsTypically requires experience as a Service Advisor, with leadership skills; certifications like ASE may be preferredHigh school diploma or equivalent; ASE certification beneficial but not mandatory
Work EnvironmentOffice-based with supervision of service team; dealership or auto repair shopCustomer-facing role within service department of dealership or repair shop

The Service Advisor Manager oversees the service department's operations and team, while the Service Advisor interacts directly with customers to recommend repairs. The manager focuses on leadership and efficiency, whereas the advisor handles customer service and sales.

What are the key skills and qualifications needed to thrive as a service advisor manager, and why are they important?

To thrive as a Service Advisor Manager, you need strong automotive service knowledge, leadership abilities, and experience in customer service, often supported by a background in automotive technology or business management. Familiarity with dealership management systems (DMS), scheduling software, and relevant certifications such as ASE are typically important. Exceptional communication, problem-solving, and team management skills help build trust with customers and motivate staff. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a fast-paced service environment.

How does a service advisor manager support and develop their team to enhance customer satisfaction?

A Service Advisor Manager is responsible for mentoring and overseeing a team of service advisors, ensuring they deliver consistent, high-quality customer service. This often involves providing regular feedback, conducting training sessions on both technical and interpersonal skills, and monitoring performance metrics to identify areas for improvement. By fostering a collaborative environment and encouraging open communication, the manager helps the team address customer concerns efficiently and promotes a positive service experience. Additionally, the manager may implement new processes or tools to streamline workflow and boost team effectiveness, directly impacting customer satisfaction and retention.
What cities near Reston, VA are hiring for Service Advisor Manager jobs? Cities near Reston, VA with the most Service Advisor Manager job openings:
Service Advisor Manager jobs near you
Infographic showing various Service Advisor Manager job openings in Reston, VA as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $56,118 per year, or $27 per hour.

Service Advisor

Ourisman Honda of Woodbridge

Woodbridge, VA • On-site

$50K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Ourisman, Trusted Tradition
Here's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward thinking, just like the communities we serve. Individuals who won't be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.
Role Summary
Ourisman Automotive Group is seeking a motivated and customer-focused Service Advisor to join our team. The Service Advisor is responsible for serving as a liaison between customers and our service technicians, ensuring that our clients receive timely and accurate vehicle maintenance and repair services.
More about the role
  • Greet customers and assess their vehicle service needs in a friendly and professional manner.
  • Schedule appointments, and communicate work orders to technicians, ensuring that repairs and maintenance are performed accurately and on time.
  • Advise customers on necessary vehicle services and repairs, providing clear and detailed explanations.
  • Provide accurate cost estimates and obtain customer authorization before initiating repairs.
  • Keep customers informed about the status of their vehicle and any changes to the estimated completion time.
  • Maintain detailed records of all customer interactions, services performed, and parts used.
  • Promote dealership services and products to enhance customer satisfaction and drive business growth.

What we look for
  • Previous experience as a Service Advisor or in a similar role in the automotive industry is preferred.
  • Excellent communication and interpersonal skills, strong organizational abilities, and a customer-oriented approach.
  • Familiarity with automotive service software and Microsoft Office Suite.
  • Basic understanding of automotive systems and repair procedures.

Benefits
  • Health, dental, and vision insurance
  • Life insurance options
  • Short-term and Long-term disability insurance
  • 401(k) plan with company match
  • Paid time off and holiday leave
  • Opportunities for professional development and growth

Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.

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