ZipRecruiter

Log In

1

Service Advisor Manager Jobs in Poway, CA (NOW HIRING)

Mercedes Benz of El Cajon

Service Advisor

El Cajon, CA · On-site

$2.9K/mo

Overview The Service Advisor is the center of communication for service/repair activities and the ... Makes repair recommendations and manages delivery of repairs by setting and managing customer ...

Mercedes Benz of El Cajon

Service Advisor

El Cajon, CA

$2.9K - $20K/mo

The Service Advisor is the center of communication for service/repair activities and the liaison ... Makes repair recommendations and manages delivery of repairs by setting and managing customer ...

Stress Free Auto Care

Service Advisor

San Diego, CA · On-site

$55K/yr

As an Automotive Service Advisor, you will play a crucial role in communicating with customers ... Manage service center scheduling and workflow efficiently * Keep customers updated on service ...

Stress Free Auto Care

Service Advisor

San Diego, CA · On-site

$55K/yr

As an Automotive Service Advisor, you will play a crucial role in communicating with customers ... Manage service center scheduling and workflow efficiently * Keep customers updated on service ...

Aero Auto Repair

Service Advisor

Poway, CA · On-site

$17.75/hr

... Rockstar Advisor?! If you've got what it takes to excel in the world of automotive service and ... Are you a master of time management, keeping things flowing smoothly? Does the idea of building ...

Penske Automotive Group

Service Advisor

San Diego, CA · On-site

$84K - $120K/yr

As a trusted Service Advisor, you will be the liaison between the customer and the service ... Effective time management skills and ability to prioritize Supervisory Responsibility None Work ...

Penske Automotive Group

Service Advisor

San Diego, CA · On-site

$120K - $160K/yr

As a trusted Service Advisor, you will be the liaison between the customer and the service ... Effective time management skills and ability to prioritize Supervisory Responsibility None Work ...

Aero Auto Repair

Service Advisor

San Diego, CA · On-site

$17.75/hr

... Rockstar Advisor?! If you've got what it takes to excel in the world of automotive service and ... Are you a master of time management, keeping things flowing smoothly? Does the idea of building ...

DEL AMO MOTORSPORTS GROUP

Service Advisor

El Cajon, CA

$19 - $21/mo

Leading power sports dealership in El Cajon, CA is looking for a Service Advisor with experience in ... Communicate with the service manager or upper management any customer or employee related concerns.

previous pagenext page

Showing results 21-40

All JobsService Advisor JobsService Advisor Manager JobsService Advisor Manager Jobs in Poway, CA

Service Advisor Manager information

See Poway, CA salary details

$12

$26

$46

How much do service advisor manager jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for service advisor manager in Poway, CA is $26.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $30.48 per hour, depending on experience, location, and employer.

What is a service advisor manager?

A Service Advisor Manager is a professional in the automotive industry responsible for overseeing service advisors and ensuring excellent customer service in a repair or dealership service department. They manage daily operations, supervise staff, handle customer complaints, and coordinate between technicians and customers to ensure repairs are completed efficiently. Their role also involves training team members, tracking service metrics, and ensuring all work complies with company policies and industry standards. Strong communication, leadership, and organizational skills are essential for this position.

How does a service advisor manager support and develop their team to enhance customer satisfaction?

A Service Advisor Manager is responsible for mentoring and overseeing a team of service advisors, ensuring they deliver consistent, high-quality customer service. This often involves providing regular feedback, conducting training sessions on both technical and interpersonal skills, and monitoring performance metrics to identify areas for improvement. By fostering a collaborative environment and encouraging open communication, the manager helps the team address customer concerns efficiently and promotes a positive service experience. Additionally, the manager may implement new processes or tools to streamline workflow and boost team effectiveness, directly impacting customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a service advisor manager, and why are they important?

To thrive as a Service Advisor Manager, you need strong automotive service knowledge, leadership abilities, and experience in customer service, often supported by a background in automotive technology or business management. Familiarity with dealership management systems (DMS), scheduling software, and relevant certifications such as ASE are typically important. Exceptional communication, problem-solving, and team management skills help build trust with customers and motivate staff. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a fast-paced service environment.

What is the difference between Service Advisor Manager vs Service Advisor?

AspectService Advisor ManagerService Advisor
ResponsibilitiesOversees service advisors, manages customer relations, and ensures service department efficiencyInteracts directly with customers, recommends services, and writes repair orders
CredentialsTypically requires experience as a Service Advisor, with leadership skills; certifications like ASE may be preferredHigh school diploma or equivalent; ASE certification beneficial but not mandatory
Work EnvironmentOffice-based with supervision of service team; dealership or auto repair shopCustomer-facing role within service department of dealership or repair shop

The Service Advisor Manager oversees the service department's operations and team, while the Service Advisor interacts directly with customers to recommend repairs. The manager focuses on leadership and efficiency, whereas the advisor handles customer service and sales.

Can you make a lot of money as a service advisor manager?

Service Advisor Managers typically earn a competitive salary that includes a base pay plus commissions or bonuses based on performance. Earnings can vary depending on the dealership, location, experience, and sales volume, with many earning above average wages in the automotive service industry.

What cities near Poway, CA are hiring for Service Advisor Manager jobs?

Cities near Poway, CA with the most Service Advisor Manager job openings:

Service Advisor Manager jobs near you

Service Advisor

Mercedes Benz of El Cajon

El Cajon, CA • On-site

$2.9K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Overview
The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.
In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.
Responsibilities
  • Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
  • Assist customers with any service needs they have for their vehicle.
  • Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
  • Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
  • Ensures that required documentation is complete and is in compliance with regulations and standards.
  • Complies with and enforces all safety policies and procedures.
  • Attends all staff meetings, trainings, and educational classes as required.
  • Helps educate/train new staff members.
  • Problem solving, reporting research results, attention to detail.
  • Continually learn about product updates, features, accessories to better assist customer needs.
  • Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals.
  • Follow all company policies and procedures.
  • Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
  • Product knowledge & safety.
  • Patience and high energy personality, computer literate management.
  • Performs other duties as assigned.

Qualifications
  • 3-5 years' High Line Auto Dealership experience.
  • Ability to provide us with Customer Satisfaction Index (CSI) scores from previous employers.
  • Import or Luxury Line Automotive experience a PLUS!
  • Broad scope of automotive mechanical/electrical knowledge.
  • ADP/CDK computer programs experience a PLUS!!
  • Pleasant/friendly demeanor and an outgoing personality.
  • Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
  • Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
  • Unrestricted driver's license and clean driving record.
  • Able to drive both automatic and standard-transmission vehicles.
  • Basic computer and internet skills.
  • Product knowledge a PLUS!
  • Willingness to learn.
  • A desire to work in a commission, performance based environment.
  • Ability to multi-task and follow tasks as assigned.
  • Professional appearance and work ethic.
  • Self-Starter and Self-Motivator.
  • Ability to work well in a process driven environment.
  • Bilingual a PLUS!

Apply