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Service Advisor Manager Jobs in New Port Richey, FL

Crash Champions

Service Advisor

Tampa, FL

Manage each repair throughout the process and ensure Crash Champions' quality standards by ... Customer Service Skills * Organization and multi-tasking skills, good time management and the ...

Crash Champions

Service Advisor

Tampa, FL

Manage each repair throughout the process and ensure Crash Champions' quality standards by ... Customer Service Skills * Organization and multi-tasking skills, good time management and the ...

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All JobsService Advisor JobsService Advisor Manager JobsService Advisor Manager Jobs in New Port Richey, FL

Service Advisor Manager information

See New Port Richey, FL salary details

$10

$23

$40

How much do service advisor manager jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for service advisor manager in New Port Richey, FL is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $26.54 per hour, depending on experience, location, and employer.

What is a service advisor manager?

A Service Advisor Manager is a professional in the automotive industry responsible for overseeing service advisors and ensuring excellent customer service in a repair or dealership service department. They manage daily operations, supervise staff, handle customer complaints, and coordinate between technicians and customers to ensure repairs are completed efficiently. Their role also involves training team members, tracking service metrics, and ensuring all work complies with company policies and industry standards. Strong communication, leadership, and organizational skills are essential for this position.

What is the difference between Service Advisor Manager vs Service Advisor?

AspectService Advisor ManagerService Advisor
ResponsibilitiesOversees service advisors, manages customer relations, and ensures service department efficiencyInteracts directly with customers, recommends services, and writes repair orders
CredentialsTypically requires experience as a Service Advisor, with leadership skills; certifications like ASE may be preferredHigh school diploma or equivalent; ASE certification beneficial but not mandatory
Work EnvironmentOffice-based with supervision of service team; dealership or auto repair shopCustomer-facing role within service department of dealership or repair shop

The Service Advisor Manager oversees the service department's operations and team, while the Service Advisor interacts directly with customers to recommend repairs. The manager focuses on leadership and efficiency, whereas the advisor handles customer service and sales.

What are the key skills and qualifications needed to thrive as a service advisor manager, and why are they important?

To thrive as a Service Advisor Manager, you need strong automotive service knowledge, leadership abilities, and experience in customer service, often supported by a background in automotive technology or business management. Familiarity with dealership management systems (DMS), scheduling software, and relevant certifications such as ASE are typically important. Exceptional communication, problem-solving, and team management skills help build trust with customers and motivate staff. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a fast-paced service environment.

How does a service advisor manager support and develop their team to enhance customer satisfaction?

A Service Advisor Manager is responsible for mentoring and overseeing a team of service advisors, ensuring they deliver consistent, high-quality customer service. This often involves providing regular feedback, conducting training sessions on both technical and interpersonal skills, and monitoring performance metrics to identify areas for improvement. By fostering a collaborative environment and encouraging open communication, the manager helps the team address customer concerns efficiently and promotes a positive service experience. Additionally, the manager may implement new processes or tools to streamline workflow and boost team effectiveness, directly impacting customer satisfaction and retention.
What cities near New Port Richey, FL are hiring for Service Advisor Manager jobs? Cities near New Port Richey, FL with the most Service Advisor Manager job openings:
Service Advisor Manager jobs near you

Service Advisor - Automotive

Crown KIA

Pinellas Park, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Crown KIA has an opportunity for an experienced Service Advisor!

The position includes interacting daily with a range of people - customers, service technicians, service managers, parts associates, parts managers, sales associates, and sales managers to name a few.

A friendly and outgoing manner as well as excellent customer service skills is essential to be successful in this position.

If you think you have what it takes - including ONE to THREE years of experience in this position, apply today!

Crown Automotive Group is a family-owned dealership group headquartered in St. Petersburg, Florida with additional dealership groupings in Tallahassee, Florida; Chattanooga and Cleveland, Tennessee; and Dublin, Ohio. We consistently provide our customers with the best value and customer service, and we need exceptional people to join our team.

Once you are part of our team, we prefer to promote from within here at Crown. Many of our managers rose through the ranks this way.

The opportunities at Crown are truly limitless!

If you believe there is a "Better Way to Work" and would like to be a part of our world class team, click to apply now.

Here's some of what we offer:

  • Medical, dental and vision insurance
  • Paid Time Off (PTO)
  • Short- and long-term disability coverage
  • Life insurance
  • Flexible spending accounts
  • 401K w/ company match
  • The stability of an established company
  • Opportunity for growth and advancement
  • Opportunities to serve your community
  • A safe and environmentally conscious work environment

Responsibilities:

  • Meet predetermined service sales objectives
  • Meet predetermined customer satisfaction score objectives (CSI)
  • Schedule service appointments - obtain customer and vehicle data prior to arrival 
  • Greet customers in a timely, friendly manner and obtain vehicle information
  • Write up / Enter vehicle problems accurately and clearly on repair order (written/computer)
  • May test drive vehicles
  • Recommend additional necessary service
  • Provide complete and accurate written cost estimate for labor/parts
  • Maximize product knowledge
  • Explain completed work to customer
  • Implement and maintain quality control process
  • Other duties as part of description and as per company/department needs

Qualifications:

  • MINIMUM One Year of Experience as an automotive service advisor
  • Basic knowledge of automotive repairs
  • Proficient on the computer
  • Operate both standard and automatic vehicles
  • Provide non-technical explanation of technical repairs to customers
  • Identify the PRIME item the customer wants repaired and analyze the customers' problems and needs
  • Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of time
  • Friendly and outgoing manner
  • Demonstrated customer service skills
  • Strong work ethic AND Ability to work a predictable and consistent work schedule as determined by management and business needs
    • May regularly involve weekend days.
  • Strong attention to detail
  • Successful applicants must:
    • Be able to able to pass pre-employment background checks such as (but not limited to) reference checks, motor vehicle record checks and drug testing. 
    • Hold a current, valid driver license and have a clean driving record
    • Be able to verify their eligibility to work in the USA

Build a rewarding new career with Crown Automotive Group! Apply now!

Thank you for your interest in working at Crown!

 EOE/DFWP

At Crown Automotive, our culture is defined by our unwavering commitment to being 'Employee Centric'. We prioritize the well-being, growth, and happiness of every member of our team, because we understand that our employees are the driving force behind our success. With a focus on transparency, collaboration, and respect, we foster an environment where every individual feels valued, supported, and empowered to thrive.
 
Join us and become part of a company culture where your voice is heard, your ideas are valued, and your potential is limitless. 
 
We are an Equal Opportunity Employer and a Drug Free Workplace
 

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