ZipRecruiter

Log In

1

Service Administration Jobs in Michigan (NOW HIRING)

Republic Services

MBA Intern

Erie, MI · On-site

$14.50 - $19.25/hr

The MBA Internship Program is a dynamic, 10-week paid internship designed to provide first-year MBA ... At Republic Services, we empower future leaders to make a difference-environmentally, operationally ...

Republic Services

MBA Intern

Detroit, MI · On-site

$15 - $19.75/hr

The MBA Internship Program is a dynamic, 10-week paid internship designed to provide first-year MBA ... At Republic Services, we empower future leaders to make a difference-environmentally, operationally ...

Republic Services

MBA Intern

Erie, MI

$14.50 - $19.25/hr

The MBA Internship Program is a dynamic, 10-week paid internship designed to provide first-year MBA ... At Republic Services, we empower future leaders to make a difference-environmentally, operationally ...

Republic Services

MBA Intern

Detroit, MI · On-site

$15 - $19.75/hr

The MBA Internship Program is a dynamic, 10-week paid internship designed to provide first-year MBA ... At Republic Services, we empower future leaders to make a difference-environmentally, operationally ...

Republic Services

MBA Intern

Detroit, MI · On-site

$15 - $19.75/hr

The MBA Internship Program is a dynamic, 10-week paid internship designed to provide first-year MBA ... At Republic Services, we empower future leaders to make a difference-environmentally, operationally ...

Republic Services

MBA Intern

Erie, MI · On-site

$14.50 - $19.25/hr

The MBA Internship Program is a dynamic, 10-week paid internship designed to provide first-year MBA ... At Republic Services, we empower future leaders to make a difference-environmentally, operationally ...

Avani Technology Solutions, Inc.

SQL DBA

Lansing, MI · On-site

$50.75 - $63.50/hr

Face to Face * Microsoft SQL Server Administration, Required, 10 Years • Microsoft Windows Server Administration/Support, Highly Desired, 3 Years • Microsoft SQL Server Reporting Services ...

previous page

Showing results 41-60

All JobsService Administration JobsService Administration Jobs in Michigan

Service Administration information

What is the difference between Service Administration vs Customer Service Representative?

AspectService AdministrationCustomer Service Representative
Required CredentialsTypically requires administrative or business certifications, sometimes a high school diploma or equivalentUsually requires a high school diploma or equivalent; certifications are less common
Work EnvironmentOffice settings, administrative departments, or service centersCall centers, retail, or customer support environments
Employer & Industry UsageUsed across industries like healthcare, IT, and utilities for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Administration focuses on managing service processes, documentation, and coordination within organizations, often requiring administrative skills. Customer Service Representatives primarily handle direct customer interactions, addressing inquiries and resolving issues. While both roles support customer satisfaction, Service Administration is more process-oriented, whereas Customer Service Representatives focus on direct communication.

What are examples of service administration?

Service administration involves managing and coordinating service delivery processes, such as scheduling appointments, maintaining client records, processing service requests, and ensuring compliance with service standards. It often requires skills in communication, organization, and familiarity with service management tools or software. These tasks support efficient operation and customer satisfaction in service-oriented environments.

What is a service administration job?

A service administration job involves managing and coordinating service operations within an organization, ensuring customer requests are handled efficiently. It often includes tasks such as scheduling, record-keeping, and communicating with clients or team members, requiring strong organizational and communication skills.

What are the most commonly searched types of Service Administration jobs in Michigan?

The most popular types of Service Administration jobs in Michigan are:

Service Administration jobs near you
Infographic showing various Service Administration job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Operations Supervisor- Commercial Insurance (Remote)

Ann Arbor, MI • On-site

Insurance Office of America
Insurance Services • 1 - 5K employees
Learn more about Insurance Office of Americaexternal

Full-time

Medical, Retirement

Re-posted 21 days ago

Key responsibilities

  • Lead and oversee the daily activities of Account Management staff, providing coaching and guidance.

  • Monitor and ensure compliance with operational processes, quality standards, and service levels.

  • Manage an assigned book of business, supporting client relationships, renewals, and policy administration.

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Description

Job Description:

Title: Operations Supervisor – Commercial Lines 

Work Mode: Remote (Southeastern US only) | Location/Supporting: Longwood, FL | Book Focus: General
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 

 
About the Role: The Operations Supervisor – Commercial Lines is responsible for direct leadership and day-to-day oversight of Account Management staff within the branch. This includes guiding team performance, ensuring compliance with established processes and procedures, maintaining service excellence, supporting staff development, and strengthening operational efficiency. Additionally, this role serves as a senior-level resource for complex client service needs and manages an assigned book of business. 

Key Responsibilities: 

  • Performance Standards: Monitor productivity, efficiency, quality, and service standards. 

  • Culture Promotion: Promote IOA culture and support team engagement. 

  • Professional Development: Support ongoing staff training and development. 

  • Succession Planning: Develop future branch operations leaders. 

  • Direct Staff Management: Lead Account Management staff and provide coaching and guidance. 

  • HR Management: Ensure compliance with HR policies and processes. 

  • Recruitment and Onboarding: Participate in hiring, interviewing, and onboarding. 

  • Performance Communication: Deliver evaluations and maintain transparent communication with leadership. 

  • Workflow Management: Assign and balance workloads to ensure service continuity. 

  • Operational Process Excellence: Implement and enforce processes and best practices. 

  • Data Analysis: Monitor and interpret performance data and take action as needed. 

  • Data Integrity: Maintain accurate data across agency and carrier systems. 

  • Account Management: Manage an assigned book of business. 

  • Technical Support: Serve as a subject matter expert for coverage and service questions. 

  • Client Relationship Management: Manage client relationships and support renewals and service needs. 

  • Policy and Service Administration: Oversee policy administration, placement, billing, claims support, and documentation of accuracy. 

  • Renewal and New Business Execution: Lead or support the full renewal and new business process. 

  • Service Excellence: Deliver excellent service and proactively anticipate client needs. 

  • Culture Promotion: Promote IOA culture and improve engagement. 

  • Policy Compliance: Stay updated on company policies and procedures. 

  • Champion IOA Values: Demonstrate integrity and leadership. 

 
Ideal Candidate Qualifications: 

  • 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience 

  • Thorough knowledge of insurance brokerage and client needs 

  • Required active licensing 

  • Professional designations preferred 

  • Strong analytical, problem-solving, and decision-making skills 

  • Exceptional customer service, communication, multitasking, and organizational skills 

  • Proficiency in MS Office (Outlook, Word, Excel) 

  • High School Diploma (or equivalent) 

 
What We Offer: 

  • Competitive salaries and bonus potential 

  • Company-paid health insurance 

  • Paid holidays, vacations, and sick time 

  • 401K with employer match 

  • Professional growth and career progression opportunities 

  • Respectful culture and work/family life balance 

  • Community service commitment 

  • Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

  • 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is 105-125K annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What Insurance Office Of America employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply