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Service Administration Jobs in Michigan (NOW HIRING)

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Service Administration information

What is the difference between Service Administration vs Customer Service Representative?

AspectService AdministrationCustomer Service Representative
Required CredentialsTypically requires administrative or business certifications, sometimes a high school diploma or equivalentUsually requires a high school diploma or equivalent; certifications are less common
Work EnvironmentOffice settings, administrative departments, or service centersCall centers, retail, or customer support environments
Employer & Industry UsageUsed across industries like healthcare, IT, and utilities for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Administration focuses on managing service processes, documentation, and coordination within organizations, often requiring administrative skills. Customer Service Representatives primarily handle direct customer interactions, addressing inquiries and resolving issues. While both roles support customer satisfaction, Service Administration is more process-oriented, whereas Customer Service Representatives focus on direct communication.

What are examples of service administration?

Service administration involves managing and coordinating service delivery processes, such as scheduling appointments, maintaining client records, processing service requests, and ensuring compliance with service standards. It often requires skills in communication, organization, and familiarity with service management tools or software. These tasks support efficient operation and customer satisfaction in service-oriented environments.

What is a service administration job?

A service administration job involves managing and coordinating service operations within an organization, ensuring customer requests are handled efficiently. It often includes tasks such as scheduling, record-keeping, and communicating with clients or team members, requiring strong organizational and communication skills.

What are the most commonly searched types of Service Administration jobs in Michigan?

The most popular types of Service Administration jobs in Michigan are:

Infographic showing various Service Administration job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Dynatrace Administration

Detroit, MI โ€ข On-site

Texas State Library and Archives Commision
Libraries and Archivesย โ€ขย 201 - 500 employees

Full-time

This job post hasย expired today.ย Applications are no longer accepted.


Job description

We have urgent requirements for "Dynatrace Administration" with in Detroit, MI with one of our clients. Please review the job description below.
Job title: Dynatrace Administration
Location: Detroit, MI 48226 - Onsite
Hire Type: Open for Contract
Required Skills:
1. Dynatrace Administration
2. Monitoring in AWS Environment
3. Automation
Job summary
10+ years of experience
We are looking for a highly skilled and experienced Dynatrace Administrator with expertise in implementing and managing the monitoring and log management solutions in AWS environment.
The ideal candidate will have a strong background in IT operations, monitoring, and log analysis, as well as deep knowledge of Dynatrace services and architecture.
This role will play a critical part in ensuring the reliability, performance, and security of our hosted applications and infrastructure.
Roles & Responsibilities
Install, configure, and maintain Dynatrace monitoring solutions for application and infrastructure performance management.
Provide integration solutions of Dynatrace with third party tools.
Experience with configuring and utilizing Dynatrace to diagnose issues.
Responsible for ensuring the Dynatrace agents are deployed and issues with the agents are addressed with the help of the technical teams.
Responsible to work with vendor on addressing issues where vendor engagement in needed.
Responsible for the overall health and functionality of the Dynatrace platform and troubleshooting complex issues.
Experience with scripting and automation for monitoring and log management tasks.
Familiarity with security best practices and compliance standards.
Excellent communication and collaboration skills
Associate should be a good team player with great communication. Should be easy to work with.