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Service Administration Jobs in Alberta (NOW HIRING)

Finning

Service Coordinator

Edmonton, AB

Experience * 2-4 years of experience in a coordination, project support, service administration, or operations role. * Experience in equipment, construction, industrial, oil & gas, forestry ...

Finning

Service Coordinator

Edmonton, AB

Coordinate the setup and administration of Maintenance Customer Orders (MCOs) and work orders. * Review service requests to ensure accuracy and completeness before processing. * Verify customer ...

Hexagon

Business Operations Coordinator

Calgary, AB

Diploma or certificate in Business Administration, Supply Chain, Customer Service, Manufacturing, Engineering Technology, or a related field is considered an asset. * Strong organizational skills ...

Hexagon

Business Operations Coordinator

Calgary, AB · On-site

Diploma or certificate in Business Administration, Supply Chain, Customer Service, Manufacturing, Engineering Technology, or a related field is considered an asset. * Strong organizational skills ...

Finning

Equipment Advisor

Calgary, AB · On-site

What You BringRequired Qualifications * 3-7 years of experience in customer service, service administration, supply chain, logistics, equipment operations, or a related field. * Post-secondary ...

Finning

Technology Coordinator

Edmonton, AB · On-site

The role coordinates technology implementation activities, customer and workforce schedules, material readiness, service administration, and project documentation to support safe, organized, and ...

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Service Administration information

What is the difference between Service Administration vs Customer Service Representative?

AspectService AdministrationCustomer Service Representative
Required CredentialsTypically requires administrative or business certifications, sometimes a high school diploma or equivalentUsually requires a high school diploma or equivalent; certifications are less common
Work EnvironmentOffice settings, administrative departments, or service centersCall centers, retail, or customer support environments
Employer & Industry UsageUsed across industries like healthcare, IT, and utilities for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Administration focuses on managing service processes, documentation, and coordination within organizations, often requiring administrative skills. Customer Service Representatives primarily handle direct customer interactions, addressing inquiries and resolving issues. While both roles support customer satisfaction, Service Administration is more process-oriented, whereas Customer Service Representatives focus on direct communication.

What are examples of service administration?

Service administration involves managing and coordinating service delivery processes, such as scheduling appointments, maintaining client records, processing service requests, and ensuring compliance with service standards. It often requires skills in communication, organization, and familiarity with service management tools or software. These tasks support efficient operation and customer satisfaction in service-oriented environments.

What is a service administration job?

A service administration job involves managing and coordinating service operations within an organization, ensuring customer requests are handled efficiently. It often includes tasks such as scheduling, record-keeping, and communicating with clients or team members, requiring strong organizational and communication skills.

What are the most commonly searched types of Service Administration jobs in Alberta?

The most popular types of Service Administration jobs in Alberta are:

What cities in Alberta are hiring for Service Administration jobs?

Cities in Alberta with the most Service Administration job openings:

Service Administration jobs near you
Infographic showing various Service Administration job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Supervisor, Administration

Fort Mcmurray, AB • Hybrid

SMS Equipment
Manufacturing • 1 - 5K employees
Learn more about SMS Equipmentexternal

CA$95K - CA$110K/yr

Full-time

Posted 8 days ago

Job description

SMS Equipment is looking for a Supervisor, Administration to lead the Service Administration team in Fort McMurray. This position is responsible for supervising a team of Service Assistants, overseeing billing and work order processes, supporting payroll and customer invoicing activities, and driving process improvements that contribute to operational efficiency and timely service delivery.

Work Location: Fort McMurray, Alberta.
Salary: $95,000 to $110,000 per annum.
Work Arrangement: Hybrid, providing the flexibility to work remotely up to 2 days per week.
Schedule: Monday to Friday.
 
What You'll Do:
  • Lead and supervise the daily activities and workload distribution of the Service Administration team to ensure efficient and effective service delivery.
  • Coordinate team coverage through cross-training, vacation planning, and workload management to meet business requirements and deadlines.
  • Review administrative processes, identify opportunities for improvement, and recommend solutions that enhance efficiency and service levels.
  • Monitor work quality, provide coaching and guidance, and support employee development through training and performance management activities.
  • Oversee daily labor entry management (LEM) activities, ensuring timely processing, payroll accuracy, and resolution of discrepancies.
  • Support payroll processes by investigating short hour reports, managing add-ins, and ensuring labor records are processed accurately and on time.
  • Utilize and support multiple business systems including Extend, SAP, CDMS, Ariba, and CNRL to manage administrative operations and reporting requirements.
  • Build strong working relationships with Superintendents, Supervisors, and customer representatives to support work order management, billing accuracy, and timely payments.
  • Support special projects focused on strengthening internal controls, procedures, and reporting practices.
  • Ensure team compliance with company policies, procedures, and safety expectations.
  • Participate in customer meetings and provide administrative expertise that supports operational and financial objectives.
What You Bring:
The successful candidate will have a Grade 12 diploma supplemented by a two-year diploma in Business, Finance, or a related field, along with a minimum of two years of experience in a fast-paced industrial administration environment. You bring strong analytical and problem-solving abilities, experience reviewing and improving business processes, and a detail-oriented approach to your work. 
 
Other requirements include:
  • Strong organizational skills with the ability to effectively manage multiple priorities.
  • Excellent verbal and written communication skills with the ability to interact effectively across all levels of the organization.
  • Strong time management and prioritization skills.
  • Advanced computer skills, including experience with Microsoft Office applications and enterprise systems.
  • Knowledge of SAP, Fieldglass, GEP, and intermediate to advanced Excel skills would be considered a strong asset.
  • Previous supervisory experience is considered an asset.

This position is classified as a Frontline Leader role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise) and leadership competencies (people leadership, managing through change and uncertainty, and influence).

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks. 

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired. 

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.

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