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Service Administration Manager Jobs in Alberta (NOW HIRING)

SMS Equipment

Supervisor, Administration

Fort Mcmurray, AB · Hybrid

CA$95K - CA$110K/yr

SMS Equipment is looking for a Supervisor, Administration to lead the Service Administration team ... Oversee daily labor entry management (LEM) activities, ensuring timely processing, payroll accuracy ...

Finning

Service Coordinator

Edmonton, AB

... management, and stakeholder communication skills who enjoys working in a fast-paced service environment. What You'll Do Service Planning & Initiation * Coordinate the setup and administration of ...

Finning

Service Coordinator

Edmonton, AB

Understanding of invoicing, warranty administration, job costing, or project coordination. * Experience working with ERP, CRM, or service management systems. Why Join Us? * Stable, full-time position.

Hexagon

Business Operations Coordinator

Calgary, AB · On-site

Previous experience in customer service, administration, manufacturing, supply chain, data management, or order processing. * Knowledge of manufacturing, engineering change management, or logistics ...

Hexagon

Business Operations Coordinator

Calgary, AB · On-site

Previous experience in customer service, administration, manufacturing, supply chain, data management, or order processing. * Knowledge of manufacturing, engineering change management, or logistics ...

Finning

Equipment Advisor

Calgary, AB · On-site

... service administration, supply chain, logistics, equipment operations, or a related field. * Post-secondary education in Business, Operations Management, Supply Chain Management, Industrial ...

Kaizen Automotive Group

Service Manager

Ponoka, AB · On-site

... administration. * Demonstrated ability to lead, motivate, and develop a diverse service team ... Proficiency with dealership management systems (DMS) and OEM service applications. * Strong ...

Kaizen Automotive Group

Service Manager

Ponoka, AB · On-site

CA$100K - CA$120K/yr

... administration. * Demonstrated ability to lead, motivate, and develop a diverse service team ... Proficiency with dealership management systems (DMS) and OEM service applications. * Strong ...

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Service Administration Manager information

What is the difference between Service Administration Manager vs Service Coordinator?

AspectService Administration ManagerService Coordinator
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP or project management certifications are commonOften requires a high school diploma or associate degree; customer service or administrative certifications are a plus
Work EnvironmentOversees administrative and operational functions within service departments, often in office settingsWorks directly with clients and service teams, coordinating schedules and service delivery, often in office or on-site environments
Employer & Industry UsageUsed in service-based industries like IT, healthcare, and facilities management for managerial rolesCommon in customer service, technical support, and field service industries for coordinating service activities

The Service Administration Manager focuses on overseeing service operations, managing teams, and ensuring process efficiency. In contrast, the Service Coordinator handles day-to-day client interactions, scheduling, and coordinating service delivery. Both roles are essential but differ mainly in scope and level of responsibility.

Is a service administration manager a stressful job?

A service administration manager role can be stressful due to managing multiple client accounts, coordinating teams, and meeting deadlines. The job often requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, especially in fast-paced environments.

What does a service administration manager do?

A service administration manager oversees the coordination and management of service operations within an organization, ensuring efficient delivery of services to clients. They handle scheduling, resource allocation, process improvement, and may use management software to monitor performance and compliance. Strong organizational, communication, and leadership skills are essential for this role.

What cities in Alberta are hiring for Service Administration Manager jobs?

Cities in Alberta with the most Service Administration Manager job openings:

Service Administration Manager jobs near you
Infographic showing various Service Administration Manager job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Supervisor, Administration

Fort Mcmurray, AB • Hybrid

SMS Equipment
Manufacturing • 1 - 5K employees
Learn more about SMS Equipmentexternal

CA$95K - CA$110K/yr

Full-time

Posted 10 days ago

Job description

SMS Equipment is looking for a Supervisor, Administration to lead the Service Administration team in Fort McMurray. This position is responsible for supervising a team of Service Assistants, overseeing billing and work order processes, supporting payroll and customer invoicing activities, and driving process improvements that contribute to operational efficiency and timely service delivery.

Work Location: Fort McMurray, Alberta.
Salary: $95,000 to $110,000 per annum.
Work Arrangement: Hybrid, providing the flexibility to work remotely up to 2 days per week.
Schedule: Monday to Friday.
 
What You'll Do:
  • Lead and supervise the daily activities and workload distribution of the Service Administration team to ensure efficient and effective service delivery.
  • Coordinate team coverage through cross-training, vacation planning, and workload management to meet business requirements and deadlines.
  • Review administrative processes, identify opportunities for improvement, and recommend solutions that enhance efficiency and service levels.
  • Monitor work quality, provide coaching and guidance, and support employee development through training and performance management activities.
  • Oversee daily labor entry management (LEM) activities, ensuring timely processing, payroll accuracy, and resolution of discrepancies.
  • Support payroll processes by investigating short hour reports, managing add-ins, and ensuring labor records are processed accurately and on time.
  • Utilize and support multiple business systems including Extend, SAP, CDMS, Ariba, and CNRL to manage administrative operations and reporting requirements.
  • Build strong working relationships with Superintendents, Supervisors, and customer representatives to support work order management, billing accuracy, and timely payments.
  • Support special projects focused on strengthening internal controls, procedures, and reporting practices.
  • Ensure team compliance with company policies, procedures, and safety expectations.
  • Participate in customer meetings and provide administrative expertise that supports operational and financial objectives.
What You Bring:
The successful candidate will have a Grade 12 diploma supplemented by a two-year diploma in Business, Finance, or a related field, along with a minimum of two years of experience in a fast-paced industrial administration environment. You bring strong analytical and problem-solving abilities, experience reviewing and improving business processes, and a detail-oriented approach to your work. 
 
Other requirements include:
  • Strong organizational skills with the ability to effectively manage multiple priorities.
  • Excellent verbal and written communication skills with the ability to interact effectively across all levels of the organization.
  • Strong time management and prioritization skills.
  • Advanced computer skills, including experience with Microsoft Office applications and enterprise systems.
  • Knowledge of SAP, Fieldglass, GEP, and intermediate to advanced Excel skills would be considered a strong asset.
  • Previous supervisory experience is considered an asset.

This position is classified as a Frontline Leader role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise) and leadership competencies (people leadership, managing through change and uncertainty, and influence).

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks. 

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired. 

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.

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