Service Account Manager Jobs in Boston, MA (NOW HIRING)

About Us
From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation's leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.
Job Summary
This position is accountable for the performance and continuous improvement of the Novo Nordisk account. This includes but is not limited to, ensuring site processes are properly implemented, measuring and reporting on site performance using various CI processes, working with senior management in ensuring safety compliance, meeting financial objectives and developing personnel strategies. In conjunction with the VP General Manager this position will help develop and execute strategic direction and be accountable for implementation. This position is considered an advanced management position.
Essential Duties & Responsibilities
Business and Operations. The Account Manager will be responsible for ensuring alignment with client overall objectives and performance measurements. Manage the Account Safety Program, driving a safety first culture. Develop key client relationships. Identifies, prioritizes and resolves site obstacles through Six Sigma processes (i.e. DMAIC) or other CI processes Facilitate Basic Documentation (scope, PM, equip lists, etc.) Implement and Sustain Best Practices across account Monitor and Report out on Reliability (Quality, Standards, etc.) Account Project Tracking and Standardization Continuous Improvement (Plans & Actions) Responsible for establishing goals and performance criteria and measurement processes to proactively manage the business. Assist Account Team with Management of training matrix to insure all employees have obtained required training. Provides regular performance feedback Solicits and applies customer feedback (internal and external) Fosters quality focus in others; Improves processes, products and services Continually works to improve supervisory skills
Scope Decisions. Identify best practices and KPIs that will be used to manage and evaluate performance. Vendor Management (Implementation, ID, etc.) Oversee and manage all changes to the contract equipment list or specifications through the Change Order Process.
Account Review Meetings. Our site team will regularly meet with clients to discuss performance results, operations reviews, work management process reviews, benchmarking reviews, etc.; monthly and quarterly meetings will be used to evaluate performance results and address issues and overall business objectives. Attends required customer and Viox meetings including regular staff meetings and steering team meetings. Coordinate consistent service delivery Help set the strategic direction and implementation of business initiatives. Help in establishing goals and performance criteria and measurement processes to proactively manage the business. Strategic planning and management of current and future client contracts including assessing alternatives and understanding future customer requirements to ensure adequate future growth and development in assigned area. Ensuring effective customer satisfaction, service and relations by implementing processes and technology to deliver quality products and services Responsible for driving continuous improvement and innovation throughout account(s).
Qualifications
Education
(HS Diploma, Under/Graduate Degree, etc.)
Bachelor's Degree (BA) or equivalent from an accredited college or equivalent combination of education and experience
Business Experience
(prior years work/related experience)
7 to 10 years related experience and/or training at a senior level in an organization managing multiple facility operations.
Licenses/Certifications
Prefer experience with Six Sigma, Green or Black Belt Certification. BOMA or IFMA certification is a plus
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Technical Qualifications & Skills
Experience with operations and maintenance for Industrial Manufacturing Space is preferred. Industry designation preferred. Must have multi-site/account experience, ability to identify best practices within industry and a proven ability to apply across multi-site/account scope. Facility Management, IFM experience preferred.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; explosives; risk of radiation and vibration.
The noise level in the work environment is usually moderate.
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Affirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.
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