Service Account Manager Jobs in Boston, MA (NOW HIRING)

Who We Are: 

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Summary:

Elevate your career as an Account Manager II at NFP, where you'll be more than just a team member—you'll be a catalyst for exceptional client experiences. Immerse yourself in a role that blends technology with personalized service, ensuring each client feels uniquely valued. As a pivotal member of our account management team, you will play a critical role in nurturing client relationships, ensuring their utmost satisfaction, and solidifying their loyalty to our brand. Within this position, you'll oversee a portfolio of clients, dealing with heightened complexity in areas such as compliance, finance, and marketing. You will assume control of daily interactions, becoming the primary point of contact for exceptional service. Your role goes beyond basic management; you will serve as the cornerstone of our commitment to delivering outstanding service, collaborating seamlessly with diverse operational teams.

Be the difference, be the change, be part of our dynamic team.

Essential Duties and Responsibilities:

• Work with senior team members to prepare and send the request for proposals to applicable insurance carriers and spreadsheets results as they come in.
• Learning to reviewing contracts, benefit plan summaries, and carrier source documents for accuracy under the direction of the Account Executive or Advisor. At this level, they will begin to learn more complex compliance and regulatory policy language.
• Creates and maintain client files in accordance with office procedures. May be responsible for keeping client policy records
• Takes the lead on answering questions from clients and/or insurance company personnel such as ID card request, claims or billing questions
• Begins to develop ongoing relationships with clients. Coordinates with Senior Account Manager, Account Executives or Advisors in doing so.
• Begins to develop relationships with carrier representatives to better understand available products and services in the marketplace and recommend them to clients
• Learns vendor/carrier products and services from the more senior Account Manager or Account Executive.
• Begins to review and analyze requests for proposals and insurance plan analyses. Participates in negotiations with carriers and recommend renewal actions, under the direction of a senior team member.
• May assist Account Manager in drafting renewal presentations
• Assist with creating and updating benefits related guides, education resources for clients
• Learns how to conduct annual client compliance audits using NFP portal, assists more senior Account Managers in preparing document
• Attend to client requests including product or vendor service or performance challenges
• File form 5500 filing, reaching out for assistance as needed.
• Participates in client projects such as implementation of new business, open enrollment process, non-discrimination testing, etc. under the direction of more senior team members
• Create monthly, quarterly and annual reports for client review as needed
• Distribute monthly / quarterly newsletters and other briefings and content as appropriate
• Assist with creation of client corporate wellness programs and offerings

Knowledge, Skills, and/or Abilities:

• Knowledge of benefits administration, HealthCare Reform, industry trends, carrier products and services
• Ability to work independently and anticipate client and team needs
• Effective time management and decision-making skills
• Diligent follow up skills
• Ability to express ideas clearly in both written and oral communications
• Strong Microsoft Excel and PowerPoint skills
• Commanding presentation and public speaking abilities

Education and/or Experience:

• Associates degree (or equivalent), and BA/BS preferred
• More than 2-3 years client service and/or industry and product line experience

Certificates, Licenses, Registration:

• Appropriately licensed or ability to obtain licensing if required

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $55,000 – $105,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.

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