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Service Account Manager Jobs in Indiana (NOW HIRING)

Atkore

Customer Service Account Manager I

Merrillville, IN · On-site

$42K - $58K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Account Manager I Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on ...

Atkore

Customer Service Account Manager I

Merrillville, IN · On-site

$42K - $58K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Account Manager I Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on ...

Atkore

Customer Service Account Manager I

Merrillville, IN

$42K - $58K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Account Manager I Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on ...

Atkore

Customer Service Account Manager I

Hobart, IN · On-site

$42K - $58K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Account Manager I Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the ...

New

Atkore

Customer Service Account Manager II

Merrillville, IN

$47K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Account Manager II Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on ...

Atkore

Customer Service Account Manager II

Merrillville, IN · On-site

$47K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Account Manager II Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on ...

Atkore

Customer Service Account Manager II

Hobart, IN · On-site

$65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Account Manager II Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the ...

New

Atkore

Customer Service Account Manager II

Merrillville, IN · On-site

$47K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Account Manager II Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on ...

Huston Electric

Service Account Executive

Franklin, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Indy Service Account Executive to drive growth for our Indianapolis Service Division! This is a ... So if you love building relationships, managing projects from start to finish, and finding ...

Huston Electric

Service Account Executive

Franklin, IN · On-site

$60K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Indy Service Account Executive to drive growth for our Indianapolis Service Division! This is a ... So if you love building relationships, managing projects from start to finish, and finding ...

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Showing results 1-20

All JobsService Account JobsService Account Manager JobsService Account Manager Jobs in Indiana

Service Account Manager information

See Indiana salary details

$31.9K

$65K

$137.5K

How much do service account manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for service account manager in Indiana is $64,974.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,200.00 and $77,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service account manager, and why are they important?

To thrive as a Service Account Manager, you need strong account management experience, problem-solving abilities, and a background in customer service or business administration. Familiarity with CRM systems like Salesforce, ticketing platforms, and relevant industry certifications are commonly required. Excellent communication, relationship-building, and conflict resolution skills help you effectively manage client expectations and foster long-term partnerships. These skills ensure customer satisfaction, retention, and the successful delivery of services in a competitive marketplace.

How does a service account manager typically collaborate with internal teams to address client needs?

Service Account Managers work closely with cross-functional teams such as sales, technical support, and product management to ensure client satisfaction. They act as a liaison, clearly communicating client feedback and requirements to internal stakeholders and coordinating resources to resolve issues or deliver solutions. Regular meetings, status updates, and collaborative planning sessions are common practices to align the team's efforts with client expectations. This collaborative approach helps build strong relationships and ensures that clients receive timely, effective support.

What is the difference between Service Account Manager vs Customer Success Manager?

AspectService Account ManagerCustomer Success Manager
Primary FocusManaging client accounts and ensuring service deliveryOnboarding, retention, and overall customer satisfaction
Required SkillsAccount management, communication, technical knowledgeRelationship building, problem-solving, product knowledge
Work EnvironmentClient sites, service teams, account management platformsCustomer-facing, cross-functional teams, CRM tools
Industry UsageIT, telecom, SaaS, professional services

While both roles focus on client relationships, Service Account Managers primarily oversee service delivery and account health, whereas Customer Success Managers focus on customer onboarding, retention, and ensuring long-term satisfaction. Understanding these differences helps organizations assign the right roles for client success and account management.

How much does a service account manager get paid?

The average salary for a Service Account Manager typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. Many roles also include bonuses, commissions, or benefits, and strong communication and customer management skills are essential for success.

What is a service account manager?

A Service Account Manager is a professional responsible for managing and nurturing relationships between a company and its clients, focusing on service-related aspects. They act as the primary point of contact for clients, ensuring their needs are met and issues are resolved promptly. Service Account Managers coordinate with internal teams to deliver solutions, monitor service performance, and work to improve client satisfaction and retention. Their role is crucial in building long-term partnerships and driving customer success.
What cities in Indiana are hiring for Service Account Manager jobs? Cities in Indiana with the most Service Account Manager job openings:
Service Account Manager jobs near you
Infographic showing various Service Account Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $64,974 per year, or $31.2 per hour.

Customer Service Account Manager I

Atkore

Merrillville, IN • On-site

$42K - $58K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Atkore rating

7.0

Company rating: 7.0 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

395th of 538 rated manufacturers

Job description

Customer Service Account Manager I
Who we are:
Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world.
With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.
Who we are looking for:
We are currently looking for a Customer Service Account Manager I to be based out of our corporate headquarters in Hobart, IN. The Customer Service Account Manager I will be responsible for supporting the Customer Service team while driving on time delivery and improving the customer experience across Atkore.
What you'll do:
Reporting to the Customer Service Manager, this person will be responsible for supporting the Customer Service team in the following areas:
  • Back up CS desk coverage for vacations/call offs by territory
  • Small territory/agent
  • Assist CSR's daily with working back orders
  • Assist CSR's daily with new orders
  • Work with DP on weekly Status Reports (Recovery Dates)
  • Review Red Yellow Green Reports and update orders with comments and recovery dates
  • Review orders for resourcing for available stock
  • Assist with escalations
  • Assist with Agent/Distributor uploads and communication
  • Assist with IT enhancement, problem solving, and module testing orders
  • Clerical-Order materials, meetings, expense reports, reservations and etc.
  • Assist with standard work documents
  • Audit late shipment reports and report paretos and countermeasures
  • Work credit/debit and RMA's
  • Correct Dating on Cope and metal framing as requested
  • Assist with EDI maintenance on daily orders that are stuck in the staging file

What you'll bring:
  • High School diploma required, continuing college education a plus
  • Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point)
  • Experience with CRM software, preferably Salesforce.com
  • Excellent oral and written communication skills
  • Excellent planning and organizational skills
  • Strong mathematical skills
  • Ability to work independently and/or with little supervision in a team environment
  • Ability to handle multiple projects and meet deadlines
  • Ability to maintain a positive attitude
  • Strong problem solving skills
  • Experiences with JDE a PLUS
  • The ideal candidate will have a Experience in lean manufacturing or business system based company is a plus.

Within 3 months, you'll:
  • Complete Atkore's onboarding and immersion program.
  • Gain an understanding of how your role ties into Atkore's mission and strategic plan.
  • Participate in a Kaizen with a cross functional team to drive process improvement.
  • Perform basic order inquiry, entry, and order follow-up activities.

Within 6 months, you'll:
  • Handle an assigned territory independently from PO receipt to invoicing.
  • Work towards meeting or exceeding the departments daily KPI metrics.
  • Audit shipments for on time delivery and reconcile inventory and pricing discrepancies.
  • Conduct monthly agent pulse calls to ensure engagement and alignment with standard work procedures.

Within 12 months, you'll:
  • Manage multiple territories within a region while minimizing freight expenditures.
  • Drive innovation within your role by streamlining processes to drive efficiencies in customer service.
  • Identify ways to strengthen the team's commitment to Atkore's core values of Accountability, Teamwork, Integrity, Respect and Excellence.

Atkore is a five-time Great Place to Work© certified company and a four-time Top Workplaces USA award winner! We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.
Join our team and align yourself with an industry leader!
As of the date of this posting, a good faith estimate of the current pay for this position is $42,400 - $58,300. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.
Benefits available include:
  • Medical, vision, and dental insurance
  • Life insurance
  • Short-term and long-term disability insurance
  • 401k
  • Paid Time Off
  • Paid holidays
  • Any leave required under federal, state, or local law

Benefits are subject to vesting and eligibility requirements.
Applications are being accepted on an ongoing basis.
#LI-KB1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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