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Serco Jobs in Springfield, VA (NOW HIRING)

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates for the event of a contract award. This position is not currently funded/active.

Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of ...

Serco supports the US Army as the prime for PPB BBOS and consists of multiple managed cloud environments and numerous hosted data, applications, and processes that enable Army Planning, Programming ...

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Serco information

What is Serco?

Serco is a global service company that provides a wide range of public services across sectors such as defense, transportation, health, and justice. The company manages operations and delivers services on behalf of governments and private clients in over 20 countries. Serco’s work often includes running transport systems, prisons, military bases, and healthcare facilities, as well as providing consulting and business process outsourcing. Their mission is to improve public services by focusing on efficiency, customer service, and innovation.

What types of career advancement opportunities are available to employees at Serco?

At Serco, employees benefit from structured career development programs that support advancement within the company. Depending on the division, you can move into roles with greater responsibility—such as team lead, supervisor, or specialized functions—by demonstrating strong performance and leadership potential. Serco also encourages internal mobility, allowing staff to transition between departments or even locations to broaden their experience. Professional training and mentorship are often provided to help employees achieve their career goals.

What are the key skills and qualifications needed to thrive as a Serco employee, and why are they important?

To thrive at Serco, you generally need relevant educational qualifications and experience aligned with your role, such as project management, operations, or technical expertise. Familiarity with industry-specific software, compliance systems, and certifications like ISO standards or security clearances is often required. Strong communication, adaptability, and problem-solving skills distinguish top performers in Serco's diverse and collaborative work environment. These skills are crucial for delivering high-quality services and meeting complex client needs across government and commercial sectors.

What is the difference between Serco vs Customer Service Representative?

AspectSercoCustomer Service Representative
Required CredentialsVaries by role, often includes security clearance or specialized trainingHigh school diploma or equivalent, customer service skills
Work EnvironmentGovernment facilities, call centers, or field sitesRetail, call centers, or office settings
Employer & IndustryPrimarily government and defense sectorsPrivate companies across various industries
Common Search & ComparisonSerco vs Customer Service Representative

While both roles involve communication and service skills, Serco positions often require specialized training and security clearances, focusing on government or defense projects. Customer Service Representatives typically work in retail or call centers with standard customer interaction. The choice depends on your credentials and preferred work environment.

What are popular job titles related to Serco jobs in Springfield, VA?

For Serco jobs in Springfield, VA, the most frequently searched job titles are:

What cities near Springfield, VA are hiring for Serco jobs?

Cities near Springfield, VA with the most Serco job openings:

Infographic showing various Serco job openings in Springfield, VA as of August 2026, with employment types broken down into 95% Full Time, and 5% Temporary. Highlights an 100% In-person job distribution.

Naval Shipyard Sr. Advisor - Washington, D.C.

Serco USA

Washington, DC • On-site

$154K - $155K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago


Job description

Position Description & Qualifications
Are you looking for a rewarding role with a global company, where you can be part of a dynamic, highly technical group of professionals supporting the defense of our nation? Then Serco has the right opportunity for you!
Must have an active U.S. Department of War (DoW) Secret security clearance.
As the Naval Shipyard Sr. Advisor, you will serve as the liaison for the DRPM Subs program office and provide technical, logistic, and management support at private shipyard facilities to assist in maintaining cost, schedule, and performance of in-service submarine maintenance and modernization, at Huntington Ingalls Industries-Newport News Shipbuilding.
Bring your expertise and collaborative skills to make an impact on our military defense and safety of our sailors. Serco supports the US Navy for their Team Submarine In-service contract in the maintenance, sustainment, and disposal of submarines.
The Team Submarine concept unifies diverse submarine-related activities into a single submarine-centric organization with the goal of eliminating traditional stovepipe structures and processes in the submarine research, development, acquisition, and maintenance communities. Team Submarine provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force.
In this role, you will:
  • Work with Supervisor of Shipbuilding to identify, evaluate and resolve submarine maintenance availability issues, provide recommended corrective actions.
  • Assess, advise and inform shipyard managers in monitoring and maintaining appropriate cost, schedule and performance of submarine maintenance through all phases in planning and execution.
  • Participate in the technical review, evaluation, development of management metrics and associated benchmarks.
  • Evaluate plans for accomplishment of submarine life cycle maintenance and modernization; evaluate and develop contingency plans/schedules.
  • Participate in engineering reviews, technical assessments, and submarine operational maintenance support to Supervisor of Shipbuilding for TEMPALTS, audits, and program policy decisions. Provide information as required to DRPM Subs PMS392 Program Office to inform decisions.

To be successful in this role, you will have:
  • An active DoW Secret Clearance.
  • A US Citizenship.
  • A Bachelor's degree.
    • or High School Diploma/GED and 4 additional years of experience will be considered in lieu of Bachelor's degree.
  • 10 years of experience (Experience in managing submarine maintenance and modernization projects in an industrial environment highly preferred).
  • Supervisory/Leadership experience or similar experience.
  • The ability to travel up to 10%.

If you are interested in supporting and working with our military and sailors and a passionate Serco team - then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
  • Medical, dental, and vision insurance
  • Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
  • 401(k) plan that includes employer matching funds
  • Tuition reimbursement program
  • Life insurance and disability coverage
  • Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
  • Birth, adoption, parental leave benefits
  • Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.