Sephora Customer Service Jobs in Riverside, CA (NOW HIRING)

Role Specific Information

Job Description

About the Role

As Beauty Advisor, you will drive sales through an authentic passion for beauty and engage clients by identifying their needs with a consultative approach and ensure an excellent overall client experience. You will maintain expert knowledge of top beauty brands, execute merchandise sets and support replenishment and visual standards according to Sephora at Kohl's standards.

What You'll Do

• Build strong client loyalty and influence clients by identifying their needs and suggesting products to drive sales, including the opportunity to upsell products

• Demonstrate credibility to the client through knowledge of products and beauty trends

• Inspire clients through demonstrating products and application of products to drive sales

• Actively engage and complete all required training to expand knowledge

• Execute and maintain all Sephora visual merchandising and operational standards, including merchandise sets, tester maintenance and department cleanliness and hygiene standards

• Support omni-processing within the department

• Support inventory management from receipt to sale, including freight processing, back stocking, replenishment, inventory counts and price changes

• Support visual elements of the department and communicate missed or damaged product/fixtures to the supervisor

All associates are responsible for:

• Acting with integrity and honesty and fostering teamwork in an engaged and inclusive culture

• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed

• Supporting and executing safety and shortage reduction programs following company guidelines

• Accomplishing multiple tasks within established timeframes

• Following company policies, procedures, standards and guidelines

• Maintaining adherence to company safety policies for the safety of all associates and customers

• Receiving, understanding and proactively responding to direction from leaders and other company personnel

• Other responsibilities as assigned

What Skills You Have

Required

• Authentic passion for beauty

• Client-facing retail or service industry experience

• Excellent written and verbal communication skills with the ability to influence in a clear and concise manner

• Flexible availability to work days, nights, weekends and holidays

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the "What You'll Do" Section.

• Ability to satisfactorily complete company training programs.

• Ability to comply with dress code requirements.

• Basic math and reading skills, legible handwriting, and basic computer operation.

• Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.

• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.

• Perform work in accordance with the Physical Requirements section.

Physical Requirements

• Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.

• Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.

• Ability to stand/walk for the duration of a scheduled shift (up to 8 hours).

• Ability to visually verify information and locate and inspect merchandise.

• Ability to comply with health and safety standards.

Pay Range: $17.95 - $23.35Kohl's offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl's partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).