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Sentrilock Jobs in Ohio (NOW HIRING)

SentriLock

Customer Experience Specialist

West Chester, OH · On-site

$16.75 - $21/hr

Customer Experience Specialist 1 Role Overview: The Customer Experience Specialist 1 delivers world-class, external technical support in an omnichannel contact center. This role demands excellent ...

Sentrilock LLC

Customer Experience Specialist

West Chester, OH · On-site

$16.75 - $21/hr

Description: Role Overview: The Customer Experience Specialist 1 delivers world-class, external technical support in an omnichannel contact center. This role demands excellent customer relationship ...

Sentrilock LLC

Security Engineer

West Chester, OH · On-site

Description: The Security Engineer is responsible for protecting the organization's information systems, infrastructure, networks, cloud environments, endpoints, identities, data, and approved AI ...

New

Sentrilock LLC

Security Engineer

West Chester, OH · Hybrid

Description The Security Engineer is responsible for protecting the organization's information systems, infrastructure, networks, cloud environments, endpoints, identities, data, and approved AI ...

Sentrilock LLC

Product Manager

West Chester, OH · On-site +1

Description The Product Manager facilitates the alignment of scrum teams with the product portfolio throughout the software development lifecycle. This role bridges cross-departmental collaboration ...

Sentrilock LLC

Product Manager

West Chester, OH · On-site

Job Type Full-time Description The Product Manager facilitates the alignment of scrum teams with the product portfolio throughout the software development lifecycle. This role bridges cross ...

Sentrilock LLC

Security Engineer

West Chester, OH · On-site

The Security Engineer is responsible for protecting the organization's information systems, infrastructure, networks, cloud environments, endpoints, identities, data, and approved AI-enabled ...

Sentrilock LLC

Product Manager

West Chester, OH · On-site

Description: The Product Manager facilitates the alignment of scrum teams with the product portfolio throughout the software development lifecycle. This role bridges cross-departmental collaboration ...

All JobsSentrilock JobsSentrilock Jobs in Ohio

Sentrilock information

What is SentriLock?

SentriLock is a company that provides electronic lockbox solutions primarily for real estate professionals. Their lockboxes allow realtors to securely store keys at properties, enabling authorized agents to access homes for showings. SentriLock systems often include mobile apps, access logs, and security features to help ensure safe and efficient property access. The service is widely used by real estate associations and brokers across North America.

What are the key skills and qualifications needed to thrive as a SentriLock support specialist?

To thrive as a SentriLock Support Specialist, you need a background in customer service, problem-solving, and a solid understanding of real estate lockbox systems, often supported by technical or customer support experience. Proficiency with CRM software, ticketing systems, and the SentriKey platform is typically required. Strong communication, patience, and the ability to handle stressful situations make someone stand out in this role. These skills and qualities are vital for ensuring user satisfaction, resolving technical issues efficiently, and supporting real estate professionals in their daily operations.

What are some common challenges faced by SentriLock support specialists, and how can they be addressed?

SentriLock support specialists often encounter challenges such as troubleshooting technical issues with electronic lockboxes, assisting real estate agents under time-sensitive circumstances, and staying up-to-date with frequent software updates. To address these challenges, it's important to develop strong problem-solving skills, maintain clear communication with users, and participate in ongoing training provided by SentriLock. Successful specialists also collaborate closely with team members to escalate complex issues and ensure a smooth experience for all clients.

What is the difference between Sentrilock vs Locksmith?

AspectSentrilockLocksmith
CredentialsTypically no formal licensing required, but certifications like Certified Registered Locksmith (CRL) are commonRequires state licensing and certifications such as Certified Registered Locksmith (CRL)
Work EnvironmentPrimarily in real estate, property management, and security industriesVaries from residential, commercial, to automotive locksmith services
Employer & Industry UsageUsed by real estate agents, property managers, and security companiesEmployed by locksmith companies, security firms, or self-employed

While Sentrilock specializes in electronic lockboxes for real estate access, locksmiths provide a broader range of lock and security services. Both roles require knowledge of locks and security systems, but locksmiths have more extensive credentials and work across various sectors, whereas Sentrilock focuses on electronic access solutions for property management.

What are popular job titles related to Sentrilock jobs in Ohio?

For Sentrilock jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Sentrilock jobs in Ohio look for?

The top searched job categories for Sentrilock jobs in Ohio are:

What cities in Ohio are hiring for Sentrilock jobs?

Cities in Ohio with the most Sentrilock job openings:

Sentrilock jobs near you
Infographic showing various Sentrilock job openings in Ohio as of August 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 100% In-person job distribution.

Customer Experience Specialist

SentriLock

West Chester, OH • On-site

$16.75 - $21/hr

Other

Re-posted 24 days ago

SentriLock rating

8.7

Company rating: 8.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

19th of 157 rated electronics manufacturers

Job description

Customer Experience Specialist 1

Role Overview: The Customer Experience Specialist 1 delivers world-class, external technical support in an omnichannel contact center. This role demands excellent customer relationship, communication, and technical troubleshooting skills.

Responsibilities and Duties

  • Deliver level 1 account and technical support via phone, email, chat, and text.
  • Respond professionally to all customer contacts within required service levels.
  • Log and code customer interactions, incidents, requests, and escalations accurately in case management system.
  • Follow standard operating procedures for security, repairs, and replacements.
  • Escalate unresolved issues through the appropriate help channels.
  • Collaborate with coworkers to update support documentation and participate in project teams.
  • Complete all required company training certifications.
  • Maintain knowledge on company products, industry trends, and technology advances.
  • Performs other related duties as assigned to support the organization's goals and objectives.

Requirements

  • High School Diploma or Equivalent – Required
  • Associate's Degree in technology – Preferred
  • 1+ year customer service experience – Required
  • 1+ year contact center and/or technical support experience – Preferred
  • Written and verbal bilingual fluency (French, Spanish, Chinese) – Preferred
  • Strong verbal and written communication skills.
  • Proficiency in Microsoft Office Suite including Word, Excel, and Outlook.
  • Ability to type, talk/listen to calls, look at a computer screen, and/or sit for long periods of time.

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