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Senior Workforce Management Analyst Jobs in California

ALO

Manager, Workforce Management

Beverly Hills, CA

$125K - $140K/yr

QUALIFICATIONS * 4+ years of progressive retail-specific workforce management, labor planning, or ... Advanced analytical skills with the ability to translate data into executive-level insights and ...

ALO

Manager, Workforce Management

Beverly Hills, CA · On-site

$125K - $140K/yr

QUALIFICATIONS * 4+ years of progressive retail-specific workforce management, labor planning, or ... Advanced analytical skills with the ability to translate data into executive-level insights and ...

West Monroe

We are currently seeking a highly skilled Senior Solutions Architect specializing in Work and Asset ... Partner with clients to analyze their current asset and workforce management systems and identify ...

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Senior Workforce Management Analyst information

See California salary details

$52.8K

$108.4K

$140.6K

How much do senior workforce management analyst jobs pay per year?

As of Aug 27, 2026, the average yearly pay for senior workforce management analyst in California is $108,408.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,300.00 and $135,200.00 per year, depending on experience, location, and employer.

What does a senior workforce management analyst do?

A Senior Workforce Management Analyst is responsible for forecasting staffing needs, analyzing workforce data, and optimizing scheduling to ensure efficient operations. They use advanced data analysis techniques to identify trends, recommend improvements, and support decision-making in areas such as staffing, productivity, and cost management. Their role often involves collaborating with management and other departments to align workforce strategies with business goals, as well as mentoring junior analysts. They play a key role in ensuring that organizations have the right number of staff with the right skills at the right times.

What are the key skills and qualifications needed to thrive as a senior workforce management analyst, and why are they important?

To thrive as a Senior Workforce Management Analyst, you need strong analytical skills, expertise in forecasting and scheduling, and a background in business, statistics, or a related field. Proficiency with workforce management software (such as NICE or Genesys), advanced Excel skills, and familiarity with data visualization tools are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication are crucial soft skills for this role. These skills ensure accurate workforce planning, optimize operational efficiency, and enable clear stakeholder collaboration in dynamic business environments.

What are some typical challenges a senior workforce management analyst faces and how can they be addressed?

Senior Workforce Management Analysts often face challenges such as forecasting accuracy, adapting to changing business needs, and managing multiple data sources. Balancing operational efficiency with employee satisfaction can be complex, especially in fast-paced environments where call volumes or workload fluctuate. Strong analytical skills, effective communication with operations and HR teams, and continuous process improvement are key to overcoming these challenges. Utilizing advanced WFM software and staying updated on industry trends can also help ensure optimal workforce planning.

Is a senior workforce management analyst a good career?

A senior workforce management analyst is a valuable role that involves analyzing staffing needs, forecasting labor requirements, and using tools like Excel and workforce management software. It offers opportunities for advancement, specialized skills development, and a stable career path in operations and human resources. The role typically requires strong analytical skills and experience in data-driven decision-making.

What are the most commonly searched types of Workforce Management Analyst jobs in California?

The most popular types of Workforce Management Analyst jobs in California are:

What cities in California are hiring for Senior Workforce Management Analyst jobs?

Cities in California with the most Senior Workforce Management Analyst job openings:

Senior Workforce Management Analyst jobs near you
Infographic showing various Senior Workforce Management Analyst job openings in California as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $108,408 per year, or $52.1 per hour.

Senior Workforce Management Scheduler - Remote CA

Gainwell Technologies

West Sacramento, CA • On-site, Remote

$69K - $98K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 6 days ago

Gainwell Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

139th of 246 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Senior Workforce Management Scheduler, you will ensure the right people are scheduled at the right time to meet customer demand and operational service goals. You will develop, maintain, and optimize workforce schedules while balancing forecasted demand, staffing availability, employee needs, and business requirements.
You will partner with Forecasting, Capacity Planning, Real-Time Adherence, Operations, Training, Quality, and global delivery teams to identify coverage risks, optimize schedules, and provide recommendations that improve workforce efficiency and service performance.
Your role in our mission
  • Develop and maintain workforce schedules based on forecasted demand, staffing requirements, shrinkage assumptions, skill requirements, business rules, and operational constraints.
  • Assign and optimize schedules while considering shift bids, employee preferences, contractual obligations, labor requirements, and account-specific needs.
  • Identify scheduling gaps, overstaffing, understaffing, and coverage risks and recommend adjustments before they impact service performance.
  • Optimize breaks, lunches, training, coaching, meetings, and other offline activities to maintain appropriate coverage.
  • Partner with Operations, Training, and Quality teams to schedule offline activities while balancing employee development and service-level requirements.
  • Manage schedule changes resulting from staffing availability, approved time off, business priorities, and changing operational requirements.
  • Review schedule quality, staffing alignment, and recurring coverage issues and recommend improvements to scheduling practices and planning assumptions.
  • Partner with Forecasting, Capacity Planning, RTA, Operations, and global delivery teams to align schedules with forecasted and real-time workforce needs.
  • Use Verint, Excel, and workforce reporting tools to improve scheduling accuracy, efficiency, and workforce utilization.

What we're looking for
  • Bachelor's degree or equivalent combination of education and experience.
  • 3+ years of experience in workforce management, workforce scheduling, contact center operations, operational planning, analytics, or a related customer experience function.
  • Demonstrated experience independently managing workforce scheduling activities and identifying opportunities to improve staffing coverage and schedule effectiveness.
  • Experience with schedule generation, schedule maintenance, shift assignment, and offline activity planning.
  • Experience supporting complex, multi-site, omnichannel, back-office, healthcare, insurance, BPO, or similar service environments preferred.
  • Working knowledge of Verint scheduling functionality, Microsoft Excel, and operational reporting.
  • NICE experience is beneficial.
  • Strong analytical, critical-thinking, problem-solving, and decision-making skills.
  • Excellent written and verbal communication skills with the ability to explain scheduling risks, tradeoffs, and recommendations to operational partners.
  • Experience working across U.S. and global delivery teams or complex cross-functional operational environments preferred.

What you should expect in this role
  • Remote position supporting business needs across U.S. time zones and global delivery partnerships.
  • Regular collaboration with Operations, WFM, Forecasting, Capacity Planning, RTA, Training, Quality, Reporting, Technology, and other cross-functional teams.
  • Work with workforce schedules, staffing requirements, forecasted demand, and operational constraints to maintain appropriate coverage.
  • Balance service-level requirements with employee schedules, offline activities, staffing availability, and changing business needs.
  • Opportunity to influence scheduling practices, staffing utilization, and workforce planning through data-driven recommendations.
  • Opportunity to improve workforce efficiency, service performance, and customer experience outcomes.

This position is being posted for pipeline purposes, and we welcome applications on an ongoing basis.
#LI-REMOTE
#LI-MA1
The pay range for this position is $69,100 - $98,700 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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