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Senior Virtual Customer Success Manager Jobs (NOW HIRING)

IntelliSPEC

Customer Success Manager

Shenandoah, TX

$65K - $80K/yr

Customer Success Manager - intelliSPEC About the Role We're looking for a Customer Success Manager ... Mix of virtual collaboration and in-person customer engagement About IntelliSPEC IntelliSPEC is ...

Insurity LLC

Customer Success Manager

What Our Senior Customer Success Manager Will Do Relationship Management * Primary point of ... one virtual coffee chat at a time. Keep Learning, Always Fuel your growth with full access to ...

Insurity

Customer Success Manager

What Our Senior Customer Success Manager Will Do Relationship Management * Primary point of ... one virtual coffee chat at a time. Keep Learning, Always Fuel your growth with full access to ...

Conductor

Sr. Customer Success Manager

Manhattan, NY · On-site

Sr. Customer Success Manager Conductor is the leading enterprise AEO platform. Today's top enterprise brands use Conductor to grow authority and visibility in both AI and traditional search engines.

MealSuite

Customer Success Manager

Dallas, TX · On-site

$78K - $94K/yr

About MealSuite MealSuite builds end-to-end foodservice technology for healthcare and senior living ... About the Role The role of a Customer Success Manager is vital to MealSuite's long-term vision and ...

Insurity

Customer Success Manager

Hartford, CT

What Our Senior Customer Success Manager Will Do Relationship Management * Primary point of ... one virtual coffee chat at a time. Keep Learning, Always Fuel your growth with full access to ...

MealSuite

Customer Success Manager

Dallas, TX · Remote

$78K - $94K/yr

About MealSuite MealSuite builds end-to-end foodservice technology for healthcare and senior living ... About the Role The role of a Customer Success Manager is vital to MealSuite's long-term vision and ...

Moxe

Senior Customer Success Manager

Madison, WI · On-site

$120 - $135K/hr

The Senior Customer Success Manager works closely with customers to understand their business goals and objectives and advise them on the optimal ways to achieve them. You will own, develop, and grow ...

DealHub

Customer Success Manager

Austin, TX · Remote

As a Customer Success Manager , you will serve as the trusted point of contact for our customers ... Act as the trusted advisor in front of C-suite and senior levels * Have a "can-do" approach, great ...

Rapid7

Senior Customer Success Manager

Boston, MA · On-site

$88K - $119K/yr

Senior Customer Success Manager (CSM) As a Rapid 7 Senior Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 ...

Cupix

Customer Success Manager

Round Rock, TX · On-site +1

We are seeking a talented and passionate Customer Success Manager Your Responsibilities: We're ... Ensure customers understand the value Cupix delivers to their business by conducting virtual or on ...

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Senior Virtual Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do senior virtual customer success manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for senior virtual customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Virtual Customer Success Manager vs Virtual Customer Success Manager?

AspectSenior Virtual Customer Success ManagerVirtual Customer Success Manager
Required CredentialsTypically requires 5+ years experience, relevant certifications (e.g., CRM, customer success certifications)Entry to mid-level experience, basic customer success certifications often sufficient
Work EnvironmentLeads strategic initiatives, manages complex accounts, mentors junior staffFocuses on onboarding, support, and maintaining customer relationships
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for high-value accountsCommon across SaaS and service industries for general customer support roles

The Senior Virtual Customer Success Manager typically handles complex accounts, provides strategic guidance, and mentors team members, requiring more experience and certifications. The Virtual Customer Success Manager focuses on day-to-day customer support and relationship management, suitable for those with less experience. Both roles are vital in SaaS and tech industries but differ mainly in scope and seniority.

What are the key skills and qualifications needed to thrive as a Senior Virtual Customer Success Manager, and why are they important?

To thrive as a Senior Virtual Customer Success Manager, you need extensive experience in customer relationship management, a deep understanding of SaaS or technology solutions, and often a relevant bachelor's degree. Familiarity with CRM tools like Salesforce, customer engagement platforms, and data analytics systems is typically required, along with certifications like CSM or PMP being advantageous. Exceptional communication, problem-solving, and leadership skills are crucial for building trust, resolving issues, and guiding cross-functional teams. These skills and qualities are vital for driving customer satisfaction, retention, and growth in a digital, fast-paced environment.

How does a Senior Virtual Customer Success Manager typically collaborate with cross-functional teams to drive customer outcomes?

As a Senior Virtual Customer Success Manager, you will regularly partner with teams such as Sales, Product, and Support to ensure customer needs are met and issues are swiftly resolved. Effective collaboration involves sharing customer feedback, coordinating on product enhancements, and aligning on strategic account goals. You’ll often participate in joint strategy sessions, customer calls, and internal meetings to proactively address challenges and identify opportunities for customer growth. Strong communication and relationship-building skills are essential to navigate these interactions successfully.

What does a Senior Virtual Customer Success Manager do?

A Senior Virtual Customer Success Manager is responsible for ensuring customer satisfaction and long-term retention by managing client relationships remotely. They work proactively to understand customer goals, address any concerns, and help clients maximize the value of products or services. This role often involves onboarding new clients, conducting virtual meetings, analyzing customer data, and collaborating with internal teams to resolve issues. By providing strategic guidance and support, they help drive customer success and business growth.
What cities are hiring for Senior Virtual Customer Success Manager jobs? Cities with the most Senior Virtual Customer Success Manager job openings:
What states have the most Senior Virtual Customer Success Manager jobs? States with the most job openings for Senior Virtual Customer Success Manager jobs include:
Senior Virtual Customer Success Manager jobs near you

Customer Success Manager

IntelliSPEC

Shenandoah, TX

$65K - $80K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Customer Success Manager - intelliSPEC
About the Role
We're looking for a Customer Success Manager to own and grow relationships with our small to mid-market customers. In this role, you'll drive product adoption, lead regular customer check-ins and QBRs, and manage renewals while ensuring customers achieve measurable outcomes with IntelliSPEC.
This is a hands-on, customer-facing role ideal for someone who enjoys managing multiple accounts, solving problems, and translating customer needs into value.
What You'll Do
  • Manage a portfolio of SMB and mid-market customer accounts
  • Drive adoption and engagement across key IntelliSPEC modules
  • Lead recurring customer meetings, trainings, and QBRs
  • Own renewals within standard guidelines
  • Identify simple expansion opportunities (users, sites, modules)
  • Monitor account health and proactively manage risks
  • Partner with Sales, Product, and Development to resolve issues and escalate feedback
What You Bring
  • 1-3 years of total professional experience
  • At least 1 year in SaaS, customer success, account management, or a customer-facing role
  • Strong communication and stakeholder management skills
  • Comfort using data and dashboards to guide customer conversations
  • Ability to manage multiple accounts and priorities at once
  • Organized, proactive, and solutions-oriented approach
Bonus Points
  • Experience with Customer Success tools (CRM, Gainsight, etc.)
  • Familiarity with inspection, maintenance, safety, or industrial workflows
  • Customer Success or negotiation/presentation training
Additional Details
  • Manage a diverse portfolio of SMB to mid-market customers
  • Roughly 10-15% travel for onsite meetings, QBRs, or go-lives
  • Mix of virtual collaboration and in-person customer engagement

About IntelliSPEC
IntelliSPEC is transforming industrial operations with a unified, intelligent platform built for safety, reliability, and efficiency. Our solutions empower inspection teams and plant operators to work anywhere, even in low-connectivity environments, with secure, resilient, and intuitive tools.
Perks/Benefits
Competitive Pay of $65,000.00 - $80,000.00 per year depending on experience, Paid time off and Holidays, Health, Dental, and Vision Benefits, Flexible Spending Account (FSA), Health Savings Account (HSA), Company Match 401(k), Company Paid Life Insurance, Company Paid Short- and Long-Term Disability, Company Paid Employee Assistance Program (EAP)
PK Companies Group, LLC is an equal opportunity employer, and we welcome candidates from all backgrounds to apply.
All hiring decisions are based on the qualifications of each candidate compared to other candidates and business needs.
We thank all applicants for their interest in our company, but only those selected for an interview will be contacted.
This employer participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the US. Employers can only use E-Verify once you have accepted a job offer and completed the form I-9.

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