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Senior Virtual Customer Success Manager Jobs (NOW HIRING)

OneSource Virtual

Sr. Customer Success Manager

OR · Remote

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from ... Summary The Sr. Customer Success Manager works to ensure customers achieve their desired outcome ...

Egnyte

Sr. Customer Success Manager

$80K - $90K/yr

Description SR CUSTOMER SUCCESS MANAGER I REMOTE, US EGNYTE YOUR CAREER. SPARK YOUR PASSION. Egnyte ... One Medical virtual care, providing you with healthcare access across the country Equal Employment ...

Kahoot!

Senior Customer Success Manager

Austin, TX · On-site

As an Senior Customer Success Manager, you'll be instrumental in guiding our largest clients toward ... Social and company events (virtual and in person). * A diverse, friendly and international ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

Sr Customer Success Manager KWI is seeking a results-driven Senior Customer Success Manager (CSM) to manage and grow a portfolio of strategic accounts. This role is responsible for driving measurable ...

Kahoot!

Senior Customer Success Manager

Austin, TX · On-site

As an Senior Customer Success Manager, you'll be instrumental in guiding our largest clients toward ... Social and company events (virtual and in person). * A diverse, friendly and international ...

Relo Metrics

Senior Customer Success Manager

Passaic, NJ · On-site

$80K - $95K/yr

Senior Customer Success Manager Since day one, the Relo Metrics team has pushed past traditional boundaries in the sports sponsorship arena to ensure our clients are always a step ahead through ...

Relo Metrics

Senior Customer Success Manager

$80K - $95K/yr

Senior Customer Success Manager This full-time position requires a proactive, experienced, client-facing professional that possesses a demonstrated ability to successfully deliver on Relo Metric and ...

NextDeavor

Sr. Customer Success Manager

Manhattan, NY · On-site

$95 - $105/hr

Description Sr. Customer Success Manager 7+ Month W2 Contract New York, NY (hybrid preferred) Here's how you'll become a key player with this opportunity: This is an exciting opportunity to join the ...

Stellix

Senior Customer Success Manager

Foxboro, MA · On-site

The Role We are seeking a Senior Customer Success Manager to play a strategic role in helping clients realize measurable value from our platforms and solutions. This individual will serve as a ...

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All JobsCustomer Success JobsSenior Virtual Customer Success Manager Jobs

Senior Virtual Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do senior virtual customer success manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for senior virtual customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Virtual Customer Success Manager vs Virtual Customer Success Manager?

AspectSenior Virtual Customer Success ManagerVirtual Customer Success Manager
Required CredentialsTypically requires 5+ years experience, relevant certifications (e.g., CRM, customer success certifications)Entry to mid-level experience, basic customer success certifications often sufficient
Work EnvironmentLeads strategic initiatives, manages complex accounts, mentors junior staffFocuses on onboarding, support, and maintaining customer relationships
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for high-value accountsCommon across SaaS and service industries for general customer support roles

The Senior Virtual Customer Success Manager typically handles complex accounts, provides strategic guidance, and mentors team members, requiring more experience and certifications. The Virtual Customer Success Manager focuses on day-to-day customer support and relationship management, suitable for those with less experience. Both roles are vital in SaaS and tech industries but differ mainly in scope and seniority.

What are the key skills and qualifications needed to thrive as a Senior Virtual Customer Success Manager, and why are they important?

To thrive as a Senior Virtual Customer Success Manager, you need extensive experience in customer relationship management, a deep understanding of SaaS or technology solutions, and often a relevant bachelor's degree. Familiarity with CRM tools like Salesforce, customer engagement platforms, and data analytics systems is typically required, along with certifications like CSM or PMP being advantageous. Exceptional communication, problem-solving, and leadership skills are crucial for building trust, resolving issues, and guiding cross-functional teams. These skills and qualities are vital for driving customer satisfaction, retention, and growth in a digital, fast-paced environment.

How does a Senior Virtual Customer Success Manager typically collaborate with cross-functional teams to drive customer outcomes?

As a Senior Virtual Customer Success Manager, you will regularly partner with teams such as Sales, Product, and Support to ensure customer needs are met and issues are swiftly resolved. Effective collaboration involves sharing customer feedback, coordinating on product enhancements, and aligning on strategic account goals. You’ll often participate in joint strategy sessions, customer calls, and internal meetings to proactively address challenges and identify opportunities for customer growth. Strong communication and relationship-building skills are essential to navigate these interactions successfully.

What does a Senior Virtual Customer Success Manager do?

A Senior Virtual Customer Success Manager is responsible for ensuring customer satisfaction and long-term retention by managing client relationships remotely. They work proactively to understand customer goals, address any concerns, and help clients maximize the value of products or services. This role often involves onboarding new clients, conducting virtual meetings, analyzing customer data, and collaborating with internal teams to resolve issues. By providing strategic guidance and support, they help drive customer success and business growth.
What cities are hiring for Senior Virtual Customer Success Manager jobs? Cities with the most Senior Virtual Customer Success Manager job openings:
What states have the most Senior Virtual Customer Success Manager jobs? States with the most job openings for Senior Virtual Customer Success Manager jobs include:
Senior Virtual Customer Success Manager jobs near you
Sr. Customer Success Manager

Sr. Customer Success Manager

OneSource Virtual

OR • Remote

Full-time

Posted 20 days ago

Job description

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company's solution atwww.onesourcevirtual.com.

Job Description Summary
The Sr. Customer Success Manager works to ensure customers achieve their desired outcome, with OSV services. As a trusted advisor, Customer Success Managers lead customers through defined success criteria, ensuring customers receive maximum value from our services. Customer Success Managers focus on driving adoption, increasing value, and managing retention.
The Customer Success Manager partners with internal teams to drive a deeper understanding of the customer throughout the organization, leading to improved services and expansion opportunities.

Responsibilities:

  • Handling overall responsibility for managing the customer relationship.

  • Establishing a trusted adviser relationship that works to ensure customer's overall satisfaction with our products and services.

  • Acting as a liaison between the customer and varying OSV servicedelivery areas. The focus is ensuring services adoption and capturing feedback.

  • Developing success plans for customers that outline their critical success factors, metrics and measures for success, potential issues, and provide recommendations.

  • Prioritizing and driving resolution on escalated customer challenges.

  • Promoting opportunities for two-way communication.

  • Monitoring and facilitating the customer's adoption of OSV services and solutions, as well as adoption of the workday technology.

  • Leveraging customer relationships as needed for prospect references.

  • Keeping customers informed of process and procedural changes.

  • Demonstrate competency in the Workday product suite - Financials, HCM, and Payroll.

  • Work with the client project manager and executive team to identify/resolve all issues that could impact satisfaction.

Required Skills / Experience:

  • 2 -5 years in a customer facing services role (consulting or account management) that includes problem solving at both the business owner and executive levels.

  • Proven ability to collaborate and build strong relationships with customers, especially at the executive level.

  • Proven ability to engage across corporate functions (Services, Professional Services, Product Management).

  • Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.

  • Bachelor's degree required or equivalent experience.

  • Excellent organization, time management, and communication skills.

  • Service industry experience a plus.

  • Up to 30% travel

  • Passion for targeted customer focus.

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

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