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Senior Ticket Support Jobs in Virginia (NOW HIRING)

Inadev

Senior Support Desk Lead

Reston, VA · On-site

$90K - $110K/yr

The Senior Support Desk Lead manages front-line support operations for users and stakeholders ... You will lead support desk analysts, oversee ticket handling and escalation, maintain support ...

Inadev

Senior Support Desk Lead

Reston, VA · On-site

$90K - $110K/yr

The Senior Support Desk Lead manages front-line support operations for users and stakeholders ... You will lead support desk analysts, oversee ticket handling and escalation, maintain support ...

Inadev

Senior Support Desk Lead

Reston, VA · On-site

$90K - $110K/yr

The Senior Support Desk Lead manages front-line support operations for users and stakeholders ... You will lead support desk analysts, oversee ticket handling and escalation, maintain support ...

Zantech

Senior Functional Analyst

Arlington, VA · On-site

The Senior Functional Analyst will play a crucial role in providing: * Defense Business Systems ... support deployment, and follow up with the customer to confirm resolution and close the ticket

New

Zantech

Senior Functional Analyst

Arlington, VA · On-site +1

The Senior Functional Analyst will play a crucial role in providing: * Defense Business Systems ... support deployment, and follow up with the customer to confirm resolution and close the ticket

New

PGLS

Sr. IT Support Specialist

Arlington, VA · On-site

$80 - $110/hr

Overview The Sr. IT Support Specialist is the face of IT at Piedmont Global. Your customers are ... the same ticket does not come back next month. * Partner with our security function on daily ...

New

PGLS makes Inc.

Sr. IT Support Specialist

Arlington, VA · On-site

$65 - $110/hr

... the same ticket does not come back next month. * Partner with our security function on daily ... desk, or desktop support role, including time as an escalation point or senior technician.

New

Piedmont Global

Sr. IT Support Specialist

Arlington, VA · On-site

$70 - $100/hr

... the same ticket does not come back next month. * Partner with our security function on daily ... desk, or desktop support role, including time as an escalation point or senior technician.

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All JobsTicket Support JobsSenior Ticket Support JobsSenior Ticket Support Jobs in Virginia

Senior Ticket Support information

What is the difference between Senior Ticket Support vs Customer Support Specialist?

AspectSenior Ticket SupportCustomer Support Specialist
Required CredentialsTypically requires 3+ years experience, technical certificationsEntry to mid-level, often no formal certifications required
Work EnvironmentTechnical support teams, help desks, IT departmentsCustomer service centers, call centers, online support
Employer & Industry UsageIT, software, tech companiesRetail, telecom, service industries
Common Search & ComparisonFocuses on technical expertise, escalation processesFocuses on customer interaction, issue resolution

Senior Ticket Support roles typically require more technical skills and experience, working in specialized IT or technical environments. Customer Support Specialists focus on customer interaction and issue resolution, often with less technical background. The main difference lies in technical complexity and level of responsibility.

What cities in Virginia are hiring for Senior Ticket Support jobs?

Cities in Virginia with the most Senior Ticket Support job openings:

Senior Ticket Support jobs near you

Senior Executive Support Analyst

Analytic Services Inc

Arlington, VA

Full-time

Posted 15 days ago

Job description

Position Overview:

ANSER is seeking a Senior Executive Support Analyst (BOND support) focused on personnel onboarding to provide direct support to the Office of the Secretary of War (OSW), Director of Administration and Management (DA&M). This role supports key OSW leadership initiatives, including the BOND Program, while improving operational efficiency and providing subject matter expertise across the Department of War (DoW).

Day to Day Responsibilities:

  • Support onboarding and integration activities for DoW personnel, ensuring required steps and documentation are completed accurately and on time.
  • Provide administrative support to office leadership, including scheduling, calendar management, meeting coordination, and routine correspondence.
  • Support office operations through document preparation, data entry, records management, and review of materials for accuracy and compliance.
  • Coordinate personnel actions, including security paperwork, CAC and NIPR account requests, onboarding and offboarding checklists, ethics documentation, and related administrative requirements.
  • Assist with travel coordination in the Defense Travel System (DTS), including monitoring changes and preparing required information.
  • Support daily office operations, including supply requests, IT ticket submissions, equipment tracking, mail and package handling, and SharePoint updates.
  • Maintain records in accordance with established DoW and federal policies and procedures.
  • Communicate professionally with internal staff and external stakeholders through written correspondence, email, and in-person engagement.
  • Support special projects and other mission-related activities as assigned.

Required Qualifications:

  • Active Top Secret clearance with the ability to obtain a TS/SCI clearance.
  • Master's degree and 12+ years of professional experience; or a bachelor's degree and 17+ years of professional experience; or 19+ years of professional experience in lieu of a degree.
  • 4+ years of experience developing professional and analytic deliverables and providing insights in support of technical, managerial, procedural, and project-related activities.
  • 4+ years of experience supporting the onboarding and offboarding of civilian, senior civilian, and military personnel, including CAC and NIPR account requests and routing security clearance and ethics documentation.

 Preferred Qualifications:

  • TS/SCI clearance.
  • 10+ years' professional work experience within the OSW or the DoW.
  • 8+ years of direct support to senior level DoW personnel.
  • Experience supporting senior-level government officials and knowledge of the structure and missions of the OSW and its Components.
  • Exceptional oral and written communication skills.
  • Ability to provide concierge-level support while managing competing priorities and urgent requirements.
  • Strong interpersonal skills with the ability to objectively assess requirements and improve processes to maximize operational efficiency.
  • Ability to work independently or as part of a team, develop solutions to customer needs, and resolve problems quickly in an occasionally ambiguous environment.

Apply