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Senior Telus Customer Service Jobs (NOW HIRING)

Telus Digital

$132K - $165K/yr

... AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and ... Experience in strategy, management consulting, or a senior transformation leadership role

Lifeworks

Client Service Analyst II - TH

Pittsburgh, PA · On-site

$50K - $65K/yr

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are ... Lead major client projects, deepen your benefits knowledge, and progress toward senior leadership ...

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TELUS

Disability Assistant

Detroit, MI · On-site

The ideal candidate has 2 years of call center customer service experience * High School Diploma ... TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that ...

Telus Digital

React Developer

$90K - $100K/yr

... AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure ...

Posted today

LSP Holdco LLC

Senior Customer Service Rep

Clermont, FL

$17.25 - $23.75/hr

The Senior Customer Service Rep will be responsible for overseeing the day-to-day operations of the customer service team, ensuring high levels of customer satisfaction, and providing support and ...

Vixxo

Senior Customer Service Representative

Chicago, IL · On-site

$19.75 - $27.25/hr

Senior Customer Service Representative Chicago, Illinois, United States; Dallas, TX Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Oakbrook Terrace, IL or Dallas ...

PCA

Senior Customer Service Representative

Newark, OH · On-site

$54K - $70K/yr

Senior Customer Service Representative The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding ...

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Senior Telus Customer Service information

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How much do senior telus customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for senior telus customer service in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is the difference between Senior Telus Customer Service vs Telus Customer Service Representative?

AspectSenior Telus Customer ServiceTelus Customer Service Representative
CredentialsExperience in customer service, possibly some leadership skillsBasic customer service skills, high school diploma often sufficient
Work EnvironmentCall centers, office settings, possibly remoteCall centers, retail stores, remote options
Employer & IndustryTelus, telecommunications industryTelus, telecommunications industry
Search & Comparison IntentUnderstanding advanced roles, career progressionEntry-level position details, job requirements

Senior Telus Customer Service roles typically require more experience and leadership skills, focusing on handling complex customer issues and mentoring. In contrast, Telus Customer Service Representatives are entry-level positions centered on basic customer support. Both roles operate within the telecommunications industry and share similar work environments, but senior roles involve greater responsibilities and expertise.

What cities are hiring for Senior Telus Customer Service jobs? Cities with the most Senior Telus Customer Service job openings:
What are the most commonly searched types of Telus Customer Service jobs? The most popular types of Telus Customer Service jobs are:
What states have the most Senior Telus Customer Service jobs? States with the most job openings for Senior Telus Customer Service jobs include:
Senior Telus Customer Service jobs near you

Director, Programs & Change Enablement, CX AI

Telus Digital

On-site, Remote

$132K - $165K/yr

Full-time

Re-posted 13 days ago

TELUS Digital rating

7.6

Company rating: 7.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

104th of 223 rated it services

Job description

Who We Are
Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Enterprise Technology, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are, all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
This role can operate remotely within the US or Canada OR be based out of one of our major US or Canada office locations - Charlottesville, VA, Durham, NC, Columbus, OH, Boston, MA, Toronto, ON, or Vancouver, BC
The Opportunity
TELUS Digital is redefining what's possible in customer experience. As a global CXAI operation supporting 75,000 team members, we're not just talking about AI transformation. We're living it. Now we need a bold, sharp, and strategically fearless leader to architect how we bring it to life across every corner of our business.
As Director, Programs & Change Enablement, you'll sit at the intersection of vision and execution. You'll translate our CXAI strategy into stories people believe, programs people follow, and results leaders can take to the board. This is equal parts communications, transformation strategy, and organizational change, and it demands someone who can operate with equal conviction in a 75,000-person all-hands and a C-suite investment review.
Responsibilities
  • Tell the story of transformation: You'll craft the narratives, such as newsletters, microsites, executive briefings, and business cases, that make our CXAI ambition tangible and exciting. You simplify the complex, turn data into decisions, and make people feel the urgency of where we're going.
  • Drive measurable outcomes: You're fluent in the metrics that matter: CSAT, first contact resolution, cost to serve, revenue per contact. You connect every technology investment to movement in those numbers and build ROI frameworks that secure stakeholder buy-in at the highest levels.
  • Lead the transformation roadmap: You'll own the CXAI transformation roadmap end-to-end, including critical paths, deployment sequencing, adoption milestones, and build the scorecards and prioritization tools that keep a global organization focused and accountable.
  • Build capability at scale: You design leadership programs, offsites, and team experiences that shift culture and build AI-first capabilities across the organization. You manage headcount planning, performance scorecarding, and direct budget ownership for the CXAI business unit, making investment decisions alongside senior leadership and holding accountability for how resources translate to outcomes.
  • Lead by example: You don't just plan the AI transformation, but you demonstrate it. You build templates and program practices that put our own CXAI tools to work, proving from the inside what an AI-powered organization actually looks like.
Competencies
  • 7+ years of leading large-scale transformation or change management programs, ideally in technology, BPO, or customer experience
  • Deep fluency in Contact Center performance metrics (CSAT, NPS, cost-to-serve, churn, retention), and the ability to tie technology investments to real movement in those numbers
  • Strong financial acumen. You build business cases that move stakeholders to act
  • Exceptional storytelling and communication skills
  • A data-driven mindset that turns complex insights into clear, credible narratives
  • Superior program management discipline, you manage competing priorities with urgency and composure
  • Experience in strategy, management consulting, or a senior transformation leadership role
  • Bachelor's degree in Business, Economics, or related field
Bonus Points
  • MBA
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.

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