Senior Technical Support Jobs in Basking Ridge, NJ

Location: New York, NY (In-office 4x per week "Grand Central")
Company: Kizen, www.kizen.com
Senior Technical Writer, Insurance or Financial Services
About Us
Kizen is a leading AI platform for the future of work, redefining how people and AI seamlessly move and improve as one. Founded on the principle that technology should make work more meaningful, Kizen creates AI systems (AKA assistants) that learn, adapt, and improve over time, just like the people who use them.
Today, Kizen powers millions of mission-critical experiences for leading organizations in highly regulated industries like insurance, healthcare, and financial services. Some of the ways we support these teams include: helping insurance agents manage contracting and commissions, enabling healthcare providers to deliver proactive patient care, and empowering financial institutions to classify documents and extract data automatically. We're solving operational problems and helping the world's most complex organizations give their teams the tools they need to do more, grow faster and live better.
And this is just the beginning! Kizen is where enterprises get AI that works on day one and is flexible enough to shape it to their own organizations. Our AI-first platform is easy to adopt, scale, and trust making it a destination for developers to build new applications and business teams to customize AI assistants, all in one place.
Join us in transforming how industries work, one person, one workflow, one AI assistant at a time!
About the Role
Kizen is seeking an experienced Senior Technical Writer with a strong background in InsurTech, financial, or insurance operations to create high-quality developer and user-facing documentation for our insurance product suite, including Commissions Copilot, Contracting, and AgentCRM. This is a hands-on individual contributor role focused on execution.
You will work directly with Product Owners, Engineers, and Solution Architects to translate complex technical concepts into clear, usable documentation that improves the customer experience.
This role is ideal for a writer who thrives in highly technical environments, understands the insurance industry, solutioning and developer workflows, and takes pride in producing precise, structured documentation.
Key Responsibilities

• Apply working knowledge of insurance distribution workflows (producer contracting, commissions, hierarchy structures, carrier credentialing) to produce documentation that is accurate, contextually relevant, and useful to insurance-industry end users and developers.
• Collaborate with the Insurance Product Owner and Solutions team to document vertical-specific features, data models, and integration patterns unique to the insurance space.
• Write, edit, and maintain developer-facing documentation including:
• API documentation
• Integration guides
• Plugin documentation
• Developer tutorials & walkthroughs
• Technical workflows & concepts
• Release notes
• Read, interpret, and validate OpenAPI specifications (.yaml / .json).
• Partner with engineering teams to document new software features, API endpoints, data models, and error handling.
• Own documentation quality, clarity, accuracy, and usability.
• Contribute to documentation architecture, organization, and navigation to support a strong developer experience.
• Operate within a Docs-as-Code environment using Git-based workflows.
• Interview subject matter experts and independently gather technical details.
• Manage documentation projects from intake through publication.
• Continuously improve documentation based on product changes and developer needs.

Requirements
Preferred Insurance Background. You should have an understanding of the insurance industry, including familiarity with concepts such as contracting, commissions management, FMOs/IMOs, carrier relationships, or insurance distribution workflows.
Technical Acumen. You need to have strong technical abilities to be able to understand the complexity of our application and solution framework. You should be able to independently create solutions yourself using common integration iPaaS products and API testing tools.
Collaboration. You should have excellent collaboration skills, as the whole team works together to deliver functionality. You should strive to encourage and empower your team members as we aim to maintain a healthy work environment where we can achieve success, together. You should be eager to mentor newer members of the team as we grow.
Communication. You must offer support and transparency to your team, so you need to be able to provide clear status and expectations. You must effectively communicate progress and dependencies to a variety of stakeholders, and consistently update when things go off track.
Required Qualifications

• At least 5 years of technical writing experience focused on software or technical platforms.
• Bachelor's degree in Communication, English, Journalism, or Computer Science
• Proven experience documenting InsurTech or insurance-adjacent SaaS products in a regulated industry
• Experience writing API and developer documentation for SaaS, platform, or enterprise software products.
• Strong understanding of the OpenAPI Specification.
• Ability to read and validate .yaml and .json specification files.
• Proficiency with Docs-as-Code workflows.
• Hands-on experience with GitHub/GitLab or Gitbooks.
• Advanced working knowledge of Markdown.
• Demonstrated understanding of developer experience (DX) principles.
• Strong information architecture skills with the ability to structure complex documentation.
• Experience working within Agile product teams.
• Excellent SME interviewing and cross-functional collaboration skills.
• Strong project management abilities with a track record of delivering documentation on schedule.
• Portfolio required - applications without work samples will not be considered.

Preferred Qualifications

• Experience documenting HealthTech or FinTech SaaS products in a regulated industry
• Familiarity with AI-driven or ML-powered SaaS products, including comfort documenting agentic workflows, model outputs, or AI-assisted process automation.
• Familiarity with documentation platforms beyond GitBook.
• UX/UI Writing experience.
• Background working in high-growth SaaS

Work Location Requirement
This role is based in the New York Tri-State Area and follows a hybrid schedule of four days in the office and one day remote. Candidates must reside in the New York Tri- State area. We are not hiring for this position outside of this market.
We're looking for a person who:

• Has enough insurance or regulated-industry fluency to ask the right questions when documenting complex workflows like agent contracting or commissions hierarchies.
• Thrives in fast-paced environments and doesn't shy away from a challenge
• Loves using data to question the norm and drive smarter decisions
• Has an entrepreneurial spirit and wants to help build something game-changing
• Genuinely enjoys helping others succeed - and has the tech chops to back it up
• Is excited about AI, automation, and being on the frontlines of tech innovation

Why Join Kizen?
We're a fast-growing company that values innovation, growth, and continuous improvement. By joining Kizen, you'll play a pivotal role in shaping the future of the company while enjoying a supportive, dynamic, and collaborative workplace. You'll have opportunities for professional development, impact, and career advancement.
What We Offer

• Career Growth Opportunities
• Engaging Work Culture
• Top-Tier Compensation
• Equity Package
• Healthcare Coverage
• Professional Development Stipends
• PTO

Kizen is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. At Kizen, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals.
The base salary range for this position is $125,000-$145,000. However, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer generous equity and benefits packages.
If you're excited about creating impactful experiences and contributing to a fast-paced, people-focused team, we'd love to meet you!
OTE - $143,000k- $166,000k
Compensation Range
$125,000-$166,000 USD