ZipRecruiter

Log In

1

Senior Technical Support Engineer Jobs in West Virginia

Parsons Corporation

The Multifunctional Field Technical Support (MFTS)/Help Desk Engineer III provides senior-level technical and field support for deployed biometric systems. This position supports system installation ...

Entergy

*This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead ... Associate Degree in Engineering Technology or B.S. Degree in Science in a technical field Minimum ...

U.S. Army

Army Technical Engineer (12T)

Wellsburg, WV · On-site

The technical engineer supervises or participates in construction site development in areas such as ... Provide technical support for vertical and horizontal construction projects. * Build scale models ...

next page

Showing results 1-20

All JobsTechnical Support Engineer JobsSenior Technical Support Engineer JobsSenior Technical Support Engineer Jobs in West Virginia

Senior Technical Support Engineer information

See West Virginia salary details

$25.9K

$85.7K

$176.9K

How much do senior technical support engineer jobs pay per year?

As of Aug 31, 2026, the average yearly pay for senior technical support engineer in West Virginia is $85,665.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,100.00 and $94,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior technical support engineer?

To thrive as a Senior Technical Support Engineer, you need deep expertise in troubleshooting, system administration, and a strong understanding of the relevant software or hardware platforms, often backed by a technical degree or certifications such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, remote diagnostics tools, and CRM platforms is typically required. Exceptional communication, problem-solving abilities, and patience are critical soft skills for managing complex cases and customer relationships. These skills ensure swift resolution of technical issues, high customer satisfaction, and effective collaboration within support teams.

What are some common challenges faced by senior technical support engineers, and how can they be addressed?

Senior Technical Support Engineers often encounter complex technical issues that require in-depth troubleshooting and collaboration with product development teams. Managing multiple high-priority cases simultaneously and ensuring timely resolution can be challenging. Effective communication, strong organizational skills, and continuous learning about new technologies are key to overcoming these challenges. Additionally, leveraging internal knowledge bases and collaborating closely with cross-functional teams helps streamline issue resolution and improve customer satisfaction.

What is the difference between Senior Technical Support Engineer vs Technical Support Engineer?

AspectSenior Technical Support EngineerTechnical Support Engineer
Required CredentialsBachelor's degree, relevant certifications (e.g., CompTIA, Cisco)Bachelor's degree, entry-level certifications often sufficient
Work EnvironmentAdvanced technical support, troubleshooting complex issues, mentoringBasic technical support, resolving common customer issues
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, telecom, software companies, customer support roles

The Senior Technical Support Engineer typically handles more complex issues, mentors junior staff, and requires more experience and certifications. In contrast, the Technical Support Engineer focuses on resolving standard customer problems, often with less experience. Both roles are vital in tech support teams but differ mainly in complexity and responsibility.

What is the role of a senior technical support engineer?

A senior technical support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to hardware, software, or network systems. They often mentor junior staff, document solutions, and use tools like ticketing systems and remote support software to resolve problems efficiently.

What are the most commonly searched types of Technical Support Engineer jobs in West Virginia?

The most popular types of Technical Support Engineer jobs in West Virginia are:

What cities in West Virginia are hiring for Senior Technical Support Engineer jobs?

Cities in West Virginia with the most Senior Technical Support Engineer job openings:

Senior Systems Engineer - Technical Support

Data Intelligence LLC

Clarksburg, WV • On-site

Full-time

Re-posted 5 hours ago

Job description

Data Intelligence, LLC is seeking an experienced Senior Systems Engineer - Technical Support to support one of our federal law enforcement clients. This role is responsible for the design, administration, maintenance, and modernization of the technical infrastructure supporting enterprise data integration operations. The Senior Systems Engineer will oversee system configuration, virtualization, automation, cloud infrastructure, web services, and secure data exchange technologies that enable mission-critical information sharing across criminal justice systems.
The ideal candidate possesses extensive systems engineering expertise across Windows, Linux, and Unix environments, along with strong experience supporting enterprise integration platforms, cloud technologies, automation, and secure data exchange solutions within a highly secure federal environment. This position may be performed remotely or onsite in Clarksburg, West Virginia.
Key Responsibilities
  • Oversee the maintenance, configuration, and reliable operation of enterprise computer systems, network servers, virtualization platforms, and supporting infrastructure.
  • Install, configure, maintain, and upgrade computer hardware, software, operating systems, and virtual server environments.
  • Troubleshoot hardware and software issues by performing diagnostics, documenting root causes and resolutions, prioritizing incidents, and evaluating operational impacts.
  • Develop, maintain, and utilize automated tools supporting enterprise data integration services and system modernization efforts.
  • Support and maintain web services, Secure File Transfer Protocol (SFTP) connections, and secure data exchange capabilities.
  • Develop, configure, and maintain ETL solutions and automated data integration tools supporting enterprise information sharing.
  • Recommend and implement standardized approaches that improve data integration efficiency, consistency, and scalability.
  • Develop, maintain, and enhance existing data integration solutions while supporting implementation of new vendor technologies.
  • Design and maintain automation tools that modernize data ingest processes and enterprise data-sharing pathways.
  • Evaluate architectural constraints and recommend improvements that enhance performance, scalability, reliability, and operational efficiency.
  • Install, configure, and maintain secure HTTPS web servers in both cloud and on-premises environments supporting static and dynamic web applications.
  • Support Java application environments, APIs, Java Servlets, and JavaServer Pages (JSP) used to facilitate secure information sharing.
  • Produce, maintain, and support data integration applications that transform multiple data sources into standardized XML formats.
  • Develop and maintain technical documentation, including:
    • Standard Operating Procedures (SOPs)
    • Technical documentation
    • Process workflows
    • White papers
    • Status reports
    • Dashboards
    • Program reports
  • Track project milestones, deliverables, and operational metrics while providing recurring reports and status updates to leadership.
  • Operate within the FBI CJIS Division's Scaled Agile Framework (SAFe) environment and actively participate in Agile Release Train (ART) activities.

Required Qualifications
Education
  • Bachelor of Science degree in Computer Science, Systems Engineering, Information Technology, Information Systems, or a related technical discipline.

Required Experience
Candidates must demonstrate experience in the following areas:
  • MUST have experience creating and maintaining data applications and tools that support the data integration process
  • MUST have experience maintaining, troubleshooting, and assisting agencies with Web Services Description Languages (WSDLs), Java KeyStore (JKSs), security certificates, and encryption usage
  • MUST have experience with web services, including SOAP and RESTful protocols
  • MUST have a strong background in developing and troubleshooting software tools, applications, and utilities using one or more of the following languages:
    • aPython
    • Hypertext Preprocessor (PHP)
    • JavaScript
  • MUST have experience configuring and maintaining computer systems across Windows, Unix, and Linux platforms
  • MUST have experience in developing and maintaining software data integration tools, requiring experience in Java, Python, and C#
  • MUST have experience in creating and maintaining one or more the following databases:
    • PostgreSQL
    • SQL
    • SQLite
    • PL/SQL
    • T-SQL
    • Oracle
  • MUST be proficient in configuring thin client executable code
  • MUST have experience in installing and configuring Hypertext Transfer Protocol Secure (HTTPS) web servers, both in the cloud and on-premises, to handle static and dynamic web content and
  • Must have experiencemanaging Java Servlets and JSP
  • MUST have experience with transforming languages and schemas with one or more of the following:
    • XML
    • XSLT
    • XSD
    • DTD
  • MUST have knowledge of maintaining and troubleshooting various Java applications while creating Application Programming Interfaces (APIs) to facilitate information sharing efforts
  • MUST have experience producing data integration applications from various data sources to a specified XML data format
  • MUST have experience using data standards and validation tools
  • MUST have experience maintaining and troubleshooting SFTP data connections
  • MUST have experience with cloud architecture, particularly FedRAMP-compliant Amazon Web Services (AWS) and Azure Cloud
  • MUST have knowledge of law enforcement data and IEPD specifications

Preferred Qualifications
  • Experience supporting federal law enforcement or criminal justice information systems.
  • Familiarity with FBI Criminal Justice Information Services (CJIS) environments.
  • Experience supporting enterprise data sharing platforms, secure information exchange, and systems modernization initiatives.
  • Experience implementing infrastructure automation and enterprise integration solutions.
  • Experience working within a SAFe Agile environment.

Security Clearance
  • Active Top Secret Clearance is required.
  • Candidates must be able to maintain the required security clearance throughout employment.

Why Join Data Intelligence, LLC?
At Data Intelligence, LLC, we provide innovative technology solutions that support critical national security and public safety missions. Our professionals work alongside federal agencies to modernize enterprise systems, improve secure information sharing, and solve complex technical challenges. We foster a collaborative environment that values technical excellence, innovation, continuous learning, and professional growth while supporting some of the nation's most important law enforcement missions.
upporting some of the nation's most important law enforcement missions.

Apply