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Senior Technical Support Engineer Jobs in Illinois

Komatsu

Sr. Technical Support Engineer

Peoria, IL · On-site

Sr. Technical Support Engineer Posting Start Date: 8/5/26 Job Location (Short): Peoria, Illinois, USA, 61639 Requisition ID: 36565 Onsite or Remote: Join Komatsu and Be Part of Something Big! Job ...

Cyera

Senior Technical Support Engineer

Chicago, IL · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support ... This role combines advanced technical expertise with people leadership, serving as a senior ...

Itron, Inc

Technical Support Engineer

Chicago, IL

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support ... This role combines advanced technical expertise with people leadership, serving as a senior ...

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support ... This role combines advanced technical expertise with people leadership, serving as a senior ...

Fin

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well ...

Fin

Technical Support Engineer

Chicago, IL · Hybrid

The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well ...

Linde Group

Technical Support Engineer

Burr Ridge, IL · On-site

You will support the safe, efficient startup of new production facilities and ensure operational readiness * You will develop and deliver technical training to operations personnel to strengthen ...

Linde

Technical Support Engineer

Burr Ridge, IL · On-site

You will support the safe, efficient startup of new production facilities and ensure operational readiness * You will develop and deliver technical training to operations personnel to strengthen ...

Flywire

Technical Support Engineer II

Chicago, IL · On-site

The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...

Flywire

Technical Support Engineer II

Chicago, IL

The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...

Flywire

Technical Support Engineer II

Chicago, IL

The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...

Flywire

Technical Support Engineer II

Chicago, IL · On-site

The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...

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All JobsTechnical Support Engineer JobsSenior Technical Support Engineer JobsSenior Technical Support Engineer Jobs in Illinois

Senior Technical Support Engineer information

See Illinois salary details

$32.5K

$107.2K

$221.4K

How much do senior technical support engineer jobs pay per year?

As of Aug 29, 2026, the average yearly pay for senior technical support engineer in Illinois is $107,227.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,300.00 and $117,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior technical support engineer?

To thrive as a Senior Technical Support Engineer, you need deep expertise in troubleshooting, system administration, and a strong understanding of the relevant software or hardware platforms, often backed by a technical degree or certifications such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, remote diagnostics tools, and CRM platforms is typically required. Exceptional communication, problem-solving abilities, and patience are critical soft skills for managing complex cases and customer relationships. These skills ensure swift resolution of technical issues, high customer satisfaction, and effective collaboration within support teams.

What are some common challenges faced by senior technical support engineers, and how can they be addressed?

Senior Technical Support Engineers often encounter complex technical issues that require in-depth troubleshooting and collaboration with product development teams. Managing multiple high-priority cases simultaneously and ensuring timely resolution can be challenging. Effective communication, strong organizational skills, and continuous learning about new technologies are key to overcoming these challenges. Additionally, leveraging internal knowledge bases and collaborating closely with cross-functional teams helps streamline issue resolution and improve customer satisfaction.

What is the difference between Senior Technical Support Engineer vs Technical Support Engineer?

AspectSenior Technical Support EngineerTechnical Support Engineer
Required CredentialsBachelor's degree, relevant certifications (e.g., CompTIA, Cisco)Bachelor's degree, entry-level certifications often sufficient
Work EnvironmentAdvanced technical support, troubleshooting complex issues, mentoringBasic technical support, resolving common customer issues
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, telecom, software companies, customer support roles

The Senior Technical Support Engineer typically handles more complex issues, mentors junior staff, and requires more experience and certifications. In contrast, the Technical Support Engineer focuses on resolving standard customer problems, often with less experience. Both roles are vital in tech support teams but differ mainly in complexity and responsibility.

What is the role of a senior technical support engineer?

A senior technical support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to hardware, software, or network systems. They often mentor junior staff, document solutions, and use tools like ticketing systems and remote support software to resolve problems efficiently.

What are the most commonly searched types of Technical Support Engineer jobs in Illinois?

The most popular types of Technical Support Engineer jobs in Illinois are:

What cities in Illinois are hiring for Senior Technical Support Engineer jobs?

Cities in Illinois with the most Senior Technical Support Engineer job openings:

Sr. Technical Support Engineer

Peoria, IL • On-site

Komatsu
Architectural Services • 11 - 50 employees
Learn more about Komatsuexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Sr. Technical Support Engineer
Posting Start Date: 8/5/26
Job Location (Short): Peoria, Illinois, USA, 61639
Requisition ID: 36565
Onsite or Remote:
Join Komatsu and Be Part of Something Big!
Job Overview
Incumbents of the Technical Support Engineering team perform as advanced subject matter experts in specific assigned knowledge disciplines as it relates to the identification and resolution of technical issues involving our mining truck product globally. Actively supports the global service team by pro-actively managing all inbound and outbound communications around technical issues and opportunities. Ensures that customer product availability is maintained and enhanced through the provision of timely problem solving and training to correct and resolve issues in the field. As part of the overall Technical Support Team, work with internal entities (Engineering, Marketing, Sales, etc.) as well as external vendors to resolve issues and manage warranty costs. Provide pro-active information to the field in the form of TSI's and ETSI's to allow customers to better identify, analyze and resolve operating problems. When issues arrive, work with field Service personnel, distributors, and ultimately face-to-face with customers to identify root cause and lead the process of creating technical resolution to the problem identified.
Scope
Support a field population of over 4,500 machines with 1,500 to 2,000 customer interventions annually. The financial exposure of the interventions is up to $50M between warranty, commercial consideration, contract management and availability guarantees that can be mitigated based on the speed to resolution and long-term success of the countermeasures delivered by the technical support team
Key Job Responsibilities
  • Provide in-depth technical support and expertise in the assigned knowledge discipline on a worldwide basis to maintain performance and availability of customers' machines. Includes troubleshooting and diagnostic advice to field staff, distributors and customers. Act as primary liaison between PMO, QA, Surface Haulage Engineering and all regional representatives, and consult with engineering, manufacturing and suppliers to obtain expeditious solutions.
  • Conduct failure analyses of failed components and establish root cause of problems using fault tree analysis to aid in finding final solutions to systemic problems. Travel to jobsite to gather facts and data directly from the field when submitted information does not support requirements to develop a resolution or issue closure. Work with vendors to identify and implement the best solutions to prevent recurrence.
  • Write detailed failure reports; capture all occurrences of a problem using KAC methods including TSI's, ETSI's, FIR's, and other sources to involve QA/QC Departments in implementing solutions to field performance problems. Manage the Juhin processes related to the knowledge discipline assigned and, where required due to area of expertise, participate in key supplier (e.g., Cummins, Wabtec and Siemens) meetings and related activity.
  • Takes ownership of all incoming TSI's from the field relating to their area of assignment, ensuring that all appropriate Peoria-based personnel are made aware of issues incoming from the field. Using their technical expertise, identify issues that require escalation and creation of new Juhins to address the problem. Aids in the development and maintenance of a searchable TSI database/spreadsheet tool to make TSI analysis quicker and more efficient.
  • Addresses TSR's quickly, communicating necessary replies to the field and continuously reviewing to identify possible issue trends. Responsible for identifying the need for communications to the field (PS News/Flash News) and drives the material content, message, and ultimate release to field personnel.
  • Serve as an active member of the Technical Support Management Team. Attend management meetings, trade shows, company meetings, supplier meetings and prepare and present Power Point presentations when required. Travel worldwide to perform job functions.
  • Organize and plan Field campaigns as required to remedy identified issues with counter measures and to install improvements into existing fleets.
  • Other duties as assigned.

Qualifications/Requirements
  • B.S. Degree in a technical discipline (Engineering) and 8+ years of knowledge and experience with mining trucks, or alternatively a Degree with advanced practical experience in one (or more) of the areas of expertise. Advanced degrees and advanced area-specific training a distinct plus. Experience in field commission of products very much desired.
  • Demonstrated experience working with mining equipment with particular emphasis on work performed in the in specific area of expertise. Willingness and ability to (1) continually expand knowledge in the area of assignment, and (2) to study and lean one (or more) of the other expertise areas to provide backup and coverage for the team.
  • Strong communications skills in order to interact effectively with field personnel, distributors, customers and senior management. As the initial field response to issues, must be able to think and communicate on their feet, with an understanding and sensitivity of how to balance both technical and commercial concerns. Ability to successfully summarize and present technical content to clearly demonstrate root causes of problems and clear steps to resolve customer issues. Able to present to large groups.
  • Must have demonstrated understanding of root cause and fault tree analysis with ability to balance a thorough investigation of the issue with a sense of urgency for resolution.
  • Must be willing and able to travel 20 to 30% of the time, including internationally. Must be able to visit mine sites and physically be able to climb in and around equipment in the field, often at heights and/or in less than ideal conditions.
  • Proficiency in computer software systems including MS Word, Excel, Power Point (etc.).
  • Physical Requirements: While performing the duties of this job, the associate is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate (life, carry, move) light to medium weights of 10-50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. The associate frequently is required to sit, reach with hands and arms, talk and hear.

Additional Information
Hiring Range
At Komatsu, your base pay is one part of your total compensation package. This role pays $94,500 - $118,000. The actual offer will consider a wide range of factors, including experience and location.
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
  • Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
  • 401k and/or employee savings programs
  • Employee time off (vacation and designated holidays)
  • Employee and family assistance programs
  • Disability benefits
  • Life insurance
  • Employee learning and development programs

Diversity & Inclusion Commitment
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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