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Senior Technical Support Engineer Jobs in Hawaii

$99K - $120K/yr

Senior HI This opportunity resides with All-Domain Operations (ADO) , a business group within HII ... Lead technical support for testing, evaluation, and verification of shipboard electronic and combat ...

Senior Project Engineer

Honolulu, HI

$97K - $127K/yr

Responsibilities will include project management, preparing technical reports, development and ... Senior technical manager and leader in the office. Serves as technical reviewer for technical ...

$106K - $146K/yr

A Senior DS Engineer provides technical expertise to modernize network design and implementation ... The DS Engineer will be the technical resource supporting the survey and implementation efforts.

$104K - $142K/yr

The Senior Network Engineer serves as the regional technical authority and primary point of contact for advanced network engineering matters across Pacific-supported DHA facilities. Key ...

The Sr Civil Engineer will lead the team providing oversight and management of various project ... Senior technical resource may serve as technical lead for team. * Provides specialized technical ...

The Sr Civil Engineer will lead the team providing oversight and management of various project ... Senior technical resource may serve as technical lead for team. * Provides specialized technical ...

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Showing results 1-20

Senior Technical Support Engineer information

See Hawaii salary details

$34.8K

$115K

$237.4K

How much do senior technical support engineer jobs pay per year?

As of Aug 29, 2026, the average yearly pay for senior technical support engineer in Hawaii is $114,965.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,400.00 and $126,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior technical support engineer?

To thrive as a Senior Technical Support Engineer, you need deep expertise in troubleshooting, system administration, and a strong understanding of the relevant software or hardware platforms, often backed by a technical degree or certifications such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, remote diagnostics tools, and CRM platforms is typically required. Exceptional communication, problem-solving abilities, and patience are critical soft skills for managing complex cases and customer relationships. These skills ensure swift resolution of technical issues, high customer satisfaction, and effective collaboration within support teams.

What are some common challenges faced by senior technical support engineers, and how can they be addressed?

Senior Technical Support Engineers often encounter complex technical issues that require in-depth troubleshooting and collaboration with product development teams. Managing multiple high-priority cases simultaneously and ensuring timely resolution can be challenging. Effective communication, strong organizational skills, and continuous learning about new technologies are key to overcoming these challenges. Additionally, leveraging internal knowledge bases and collaborating closely with cross-functional teams helps streamline issue resolution and improve customer satisfaction.

What is the difference between Senior Technical Support Engineer vs Technical Support Engineer?

AspectSenior Technical Support EngineerTechnical Support Engineer
Required CredentialsBachelor's degree, relevant certifications (e.g., CompTIA, Cisco)Bachelor's degree, entry-level certifications often sufficient
Work EnvironmentAdvanced technical support, troubleshooting complex issues, mentoringBasic technical support, resolving common customer issues
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, telecom, software companies, customer support roles

The Senior Technical Support Engineer typically handles more complex issues, mentors junior staff, and requires more experience and certifications. In contrast, the Technical Support Engineer focuses on resolving standard customer problems, often with less experience. Both roles are vital in tech support teams but differ mainly in complexity and responsibility.

What is the role of a senior technical support engineer?

A senior technical support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to hardware, software, or network systems. They often mentor junior staff, document solutions, and use tools like ticketing systems and remote support software to resolve problems efficiently.

What are the most commonly searched types of Technical Support Engineer jobs in Hawaii?

The most popular types of Technical Support Engineer jobs in Hawaii are:

Wastewater Technical Support Engineer (SR-24)

County of Maui

Wailuku, HI โ€ข On-site

$8.2K/mo

Full-time

Re-posted 18 days ago


Job description

Salary: Depends on Qualifications
Location : Maui County (various), HI
Job Type: Permanent Full-Time
Job Number: HC R-10123 (A)
Department: Department of Environmental Management
Opening Date: 04/14/2025
Closing Date: Continuous
Description
IMPORTANT: SR-24 (Appointment may be made at any rate within the salary range from $6,043, SR-24D to $8,273, SR24L, per month at which appropriate qualified employees can be verified.)
Performs difficult professional engineering and technical work in analyzing and evaluating the operations, equipment, and systems of the County's wastewater treatment and pumping plant facilities; conducts research on and makes recommendations for improvement of operating procedures and overall plant performance; and performs other related duties as required.
Distinguishing Characteristics:
This class is distinguished by its responsibility for providing engineering and technical support in analyzing, evaluating, and making recommendations on matters relating to the operations, equipment, and systems of wastewater treatment and pumping plant facilities.
Examples of Duties
The following are examples of duties. The omission of specific duty statements does not preclude management from assigning such duties if such duties are a logical assignment for the position.
  • Analyzes and evaluates process operations, process control equipment, and systems operations of wastewater treatment and pumping plant facilities.
  • Conducts engineering and technical projects and studies for efficient and improved plant operation and control.
  • Administers federal, state and County regulatory programs to ensure compliance to federal and state laws, and County ordinances.
  • Initiates, recommends, and participates in establishing standards and policies relating to operating procedures and the inspection, testing, and maintenance of equipment in accordance with engineering principles and safety regulations.
  • Provides support to operations and maintenance groups for continuity and reliability of process operations functions, planning, and troubleshooting.
  • Participates in formulating plant operating instructions.
  • Prepares forms and compiles operating data, and makes plant performance reports requiring the application of engineering principles and practices.
  • Participates in employee training programs.
  • Participates in the development of the division's annual budget.
  • Participates in staff meetings.
  • Operates a motor vehicle.

Minimum Qualification Requirements
Training and Experience: A combination of education and experience substantially equivalent to graduation from an accredited college or university with a bachelor's degree in mechanical, marine, sanitary or chemical engineering or a related field, and three years of wastewater treatment plant engineering experience or four years of engineering experience involving the design of wastewater treatment plants.
License Requirement: Possession of a valid Hawaii State driver's license (Type 3).
Knowledge of: hydraulic, sanitary, structural, mechanical, and electrical engineering principles and practices as they apply to wastewater treatment and disposal; methods and practices used in the treatment and disposal of wastewater; engineering mechanics, mechanics of materials, machine design, thermodynamics and hydraulics; principles and methods of conducting a variety of tests on materials and equipment; sources of engineering information; code requirements as they pertain to mechanical and electrical engineering; functions and uses of new materials and devices; principles and practices of organization, public administration, public relations and reporting.
Ability to: apply mechanical, electrical, and chemical engineering principles; interpret, apply, and modify a variety of guidelines and precedents to the solution of specific problems; review and analyze plans and specifications for a variety of buildings and structures, and for the treatment and disposal of wastewater; interpret and apply technical provisions of various codes; conduct engineering research and prepare engineering studies and reports; prepare correspondence; deal tactfully and effectively with engineers, architects, contractors, employees and the public; give and follow oral and written instructions.
Health and Physical Condition:
Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper for performance of the duties.
Physical Effort Grouping: Light
APPLICATIONS MAY BE FILED ONLINE AT:
If you have never applied for a job using the NEOGOV system, you must create an account. You will need a username, password, and working email address to create your account. Your detailed work history is required on the application. A resume submitted in lieu of an application will not be sufficient. Furthermore, "See resume" is NOT an acceptable response under the "Work Experience" section. An application containing this response may be deemed incomplete. Applications may be rejected if they are incomplete.
RECRUITMENT IS ADMINISTERED IN THE COUNTY OF MAUl ONLY
The above recruitment is being administered on an open-competitive basis to establish an eligible list which shall be effective for not more than one year unless extended by the Director of Personnel Services.
AN EQUAL OPPORTUNITY EMPLOYER
The County of Maui does not discriminate on the basis of race, sex, sexual orientation, age, religion, color, ancestry, national origin, disability, marital status, pregnancy, arrest and court record, assignment of child support, national guard participation or any other basis covered by state or federal laws governing non-discrimination
Pre-Employment/Post-Offer Drug Screening Test: All applicants, who will enter a safety sensitive position or certain designated categories that the Personnel Services Director has established or who are required by law to be drug tested must pass a pre-employment/post-offer drug screening test as a condition of employment. There is no retesting or re-evaluation process. Cost for the drug screening test shall be borne by the County of Maui.
Personnel Services Email:
01
Did you graduate from an accredited college or university with a bachelor's degree in mechanical, marine, sanitary or chemical engineering or a related field? (Note: You must attach a copy of your degree stating field of study or a copy of an official college transcript.)
  • Yes
  • No

02
Did you attach a copy of your official college or university transcript or diploma? Note: To receive credit, you must attach a copy of your official college transcript or diploma.
  • Yes
  • No

03
Do you have at least three (3) years of wastewater treatment plant engineering experience, or four (4) years of engineering experience involving the design of wastewater treatment plants?
  • Yes
  • No

04
If yes, please indicate at which employer did you gain this experience, and the percentage of time spent performing those duties. (See "resume" is not acceptable.)
Required Question