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Senior Technical Support Associate Jobs in Florida

Disney Experiences

Sr Technical Project Mgr

Orlando, FL

$120K - $161K/yr

As a Senior Technical Project Manager you will identify, plan and coordinate a set of related projects within a program and manage their interdependencies in support of specific business strategies.

MCR Health, Inc.

Technical Support Level II

Bradenton, FL · On-site

$34K - $42K/yr

Associate degree in an Information Technology-related field or a minimum of three (3) years of relevant technical support experience required. * Proficiency with Microsoft Office applications ...

New

Stantec

Senior Process Technical Advisor

Miami, FL · On-site

Lead or support construction, startup, and commissioning activities, including field issue ... pursuit positioning with senior technical credibility. * Target utilization 60% to 65 ...

Stantec

Senior Process Technical Advisor

Miami, FL · On-site

Support business development, client account management, proposal strategy, interviews, and pursuit positioning with senior technical credibility. * Target utilization 60% to 65% Your Capabilities ...

Motorola

Technical Support Analyst (Hybrid)

Plantation, FL · Hybrid

$52K - $59K/yr

Join our global technical support organization as a Technical Support Analyst, where you will help ... Collaborate with senior escalation engineers and product development teams to resolve advanced ...

The Copper River Family of Companies

Coho Consulting Group is seeking a highly skilled Senior Technical Writer to lead technical writing ... Support process improvement initiatives through standardized documentation. * Assist with ...

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Senior Technical Support Associate information

What does a senior technical support associate do?

A Senior Technical Support Associate is responsible for assisting customers with complex technical issues, troubleshooting software or hardware problems, and providing advanced solutions. They often handle escalated support cases that require in-depth knowledge and experience. In addition to direct customer support, they may also mentor junior team members, document solutions, and contribute to improving support processes. Their role is crucial in ensuring customer satisfaction and maintaining the smooth operation of technical products or services.

What are the key skills and qualifications needed to thrive as a senior technical support associate?

To thrive as a Senior Technical Support Associate, you need advanced troubleshooting skills, in-depth knowledge of hardware and software systems, and experience in customer support, typically backed by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as Zendesk, ServiceNow), remote desktop tools, and knowledge base platforms is essential. Strong communication, patience, and problem-solving abilities help you effectively handle escalated issues and guide junior team members. These skills are vital for delivering high-quality technical support, ensuring customer satisfaction, and maintaining efficient IT operations.

How does a senior technical support associate typically collaborate with other teams to resolve complex technical issues?

Senior Technical Support Associates often serve as a bridge between customers, product engineering, and development teams. When faced with complex or escalated issues, they coordinate with internal experts to gather insights, replicate problems, and develop solutions. This role requires strong communication skills to clearly document issues, relay updates, and ensure that both customers and cross-functional teams are aligned throughout the resolution process. Collaboration is key, as it speeds up troubleshooting and helps improve the overall customer experience.

What is the difference between Senior Technical Support Associate vs Technical Support Associate?

AspectSenior Technical Support AssociateTechnical Support Associate
Required CredentialsTypically requires 3+ years experience, relevant certifications (e.g., CompTIA, Microsoft)Entry to 2 years experience, basic certifications often sufficient
Work EnvironmentAdvanced support, troubleshooting complex issues, mentoring junior staffBasic support, handling common customer inquiries and issues
Employer & Industry UsageUsed in tech companies, IT departments, customer support centersCommon in similar environments, often entry-level roles

The main difference between a Senior Technical Support Associate and a Technical Support Associate lies in experience, complexity of support tasks, and responsibilities. Senior roles involve troubleshooting more complex issues, mentoring, and often require more certifications and years of experience. Technical Support Associates typically handle routine customer inquiries and basic troubleshooting, making the senior position more advanced and specialized.

What is a senior technical support associate job description?

A senior technical support associate provides advanced technical assistance to customers or internal teams, troubleshooting hardware, software, and network issues. They often diagnose complex problems, document solutions, and may mentor junior staff, using tools like ticketing systems and remote support software. Strong communication skills and technical certifications are typically required for this role.

What are the most commonly searched types of Senior Technical Support jobs in Florida?

The most popular types of Senior Technical Support jobs in Florida are:

What cities in Florida are hiring for Senior Technical Support Associate jobs?

Cities in Florida with the most Senior Technical Support Associate job openings:

Infographic showing various Senior Technical Support Associate job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Sr. Technical Writer

Hurlburt Field, FL • On-site

The Copper River Family of Companies
See more jobs at The Copper River Family of Companiesexternal

Full-time

Re-posted 24 days ago

Job description

Coho Consulting Group is seeking a highly skilled Senior Technical Writer to lead technical writing and documentation efforts supporting the SOCOM Information Environment (SIE) in Hulbert Field, FL. This position develops, edits, standardizes, and maintains complex technical documentation while collaborating with Government stakeholders and subject matter experts to ensure documentation meets contractual, operational, and quality standards.

Responsibilities (include but are not limited to):

  • Lead development of technical documentation supporting Government IT programs.
  • Develop, edit, and standardize Standard Operating Procedures (SOPs), Work Instructions, templates, manuals, and technical guides.
  • Coordinate documentation efforts across multiple projects and stakeholders.
  • Design, implement, and maintain documentation portal dashboards supporting Government contract administration.
  • Develop dashboards used to monitor contractor performance, SLAs, and Quality Assurance metrics.
  • Ensure technical documentation complies with Government documentation standards.
  • Collaborate with Government SMEs to collect, validate, and organize technical information.
  • Review and edit technical documents for clarity, accuracy, consistency, and completeness.
  • Maintain document version control and document repositories.
  • Support process improvement initiatives through standardized documentation.
  • Assist with documentation reviews, audits, and quality assurance activities.
  • Ensure deliverables are completed accurately and within established deadlines.

Essential Job Qualifications and Requirements:

  • Security Clearance
    • Active Top-Secret Clearance required
  • Education and Certifications:
    • Bachelor's degree or relevant government program management experience may be substituted for formal education
    • Advanced writing, editing, proofreading, and document management skills
    • Experience creating technical documentation for complex IT environments
    • Strong communication and organizational skills
    • Proficiency with Microsoft Word, Adobe Acrobat, Microsoft PowerPoint, and Microsoft Office Suite
  • Demonstrated Knowledge & Experience
    • Technical writing methodologies and documentation standards
    • Development of SOPs, work instructions, templates, and process documentation
    • Government document lifecycle management
    • Quality assurance documentation practices
    • Documentation portals and collaboration tools
    • Information gathering through interviews with technical personnel and Government stakeholders
    • Editing technical documents for consistency, readability, and compliance
  • Preferred Qualifications
    • Experience supporting SOCOM or other Department of Defense organizations
    • Familiarity with SharePoint or Government collaboration portals
    • Experience supporting IT Service Management (ITSM) environments

Apply