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Senior System Support Analyst Jobs in Kansas (NOW HIRING)

Nuvative Inc

System Support Technician

Wichita, KS · On-site

... systems administration across our end-user computing and technology infrastructure environment ... This position serves as a senior technical resource within IT Support, resolving complex technical ...

Nuvative Inc

System Support Technician

Wichita, KS · On-site

... systems administration across our end-user computing and technology infrastructure environment ... This position serves as a senior technical resource within IT Support, resolving complex technical ...

Netsmart

Solution Support Analyst

Overland Park, KS · On-site

Analyze, diagnose, and resolve client questions or problems via various support platforms related to system configurations and setup, product functionality, bugs, and enhancement requests.* Document ...

Wellsky

Technical Support Analyst

Overland Park, KS · On-site

The Technical Support Analyst is responsible for providing technical support to WellSky clients ... In today's value-based care environment, WellSky helps providers, payers, health systems, and ...

PNC Bank

Loan Support Analyst Sr - Midland

Overland Park, KS · On-site

$37K - $49K/yr

As a Loan Support Analyst Senior within PNC's Midland organization, you will be based within the ... Must maintain accurate and up-to-date loan servicing records in the servicing system. May support ...

PNC

Loan Support Analyst Sr - Midland

Overland Park, KS · On-site

$35K - $47K/yr

As a Loan Support Analyst Senior within PNC's Midland organization, you will be based within the ... Must maintain accurate and up-to-date loan servicing records in the servicing system. May support ...

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Senior System Support Analyst information

What does a senior system support analyst do?

A Senior System Support Analyst is responsible for overseeing and maintaining an organization's computer systems and networks. They troubleshoot complex technical issues, provide advanced support to end-users, and ensure that IT systems run smoothly and efficiently. Their duties often include system monitoring, upgrading software and hardware, implementing security measures, and mentoring junior IT staff. They play a critical role in minimizing downtime and ensuring the reliability of business operations.

What are the key skills and qualifications needed to thrive as a senior system support analyst?

To thrive as a Senior System Support Analyst, you need deep technical knowledge of operating systems, networking, troubleshooting, and a relevant degree or equivalent experience. Proficiency with ITSM tools (like ServiceNow), remote desktop management, and certifications such as CompTIA, Microsoft, or ITIL are typically required. Strong analytical thinking, communication, and customer service skills set standout candidates apart in this role. These abilities ensure efficient problem resolution, minimize system downtime, and foster productive cooperation across technical teams and end users.

What are some typical challenges faced by senior system support analysts when managing large-scale IT systems?

Senior System Support Analysts often encounter challenges such as troubleshooting complex technical issues across multiple platforms, managing tight deadlines during system outages, and ensuring minimal disruption to business operations. They must also stay updated on evolving technologies and coordinate with various departments to implement upgrades or patches. Successfully navigating these challenges requires strong analytical skills, effective communication, and the ability to prioritize tasks in a fast-paced environment.

What is the difference between Senior System Support Analyst vs System Support Specialist?

AspectSenior System Support AnalystSystem Support Specialist
CredentialsTypically requires a bachelor’s degree in IT or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications and an associate or bachelor’s degree in IT or related field
Work EnvironmentSupports complex systems, often in enterprise or corporate settings, with higher responsibility for troubleshooting and system improvementsProvides technical support for end-users, troubleshooting hardware/software issues, usually in helpdesk or support centers
Employer & Industry UsageUsed in corporate, IT service providers, and enterprise environmentsCommon in helpdesk, customer support, and smaller IT teams

The main difference is that Senior System Support Analysts handle more complex issues, system upgrades, and strategic support, while System Support Specialists focus on routine troubleshooting and user support. Both roles require similar certifications and are found in similar environments, but the senior role involves greater responsibility and technical expertise.

Infographic showing various Senior System Support Analyst job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

System Support Technician

Wichita, KS • On-site

Nuvative Inc
51 - 200 employees
Learn more about Nuvative Incexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

DEPARTMENT: Technology

JOB TITLE: IT Support Technician II

REPORTS TO: Infrastructure Manager


WHO WE ARE: Nuvative is a parent company that is helping businesses meet their goals through innovative technology and impactful employees. To recruit and retain top-notch talent, we consciously work to make and keep Nuvative an employer of choice. We provide our employees with a culture of kindness, fairness, learning and development, contribution, collaboration, diversity, innovative and fun. 

JOB PURPOSE: Nuvative Inc., is looking for an experienced individual to provide advanced technical support and systems administration across our end-user computing and technology infrastructure environment. This position serves as a senior technical resource within IT Support, resolving complex technical issues while performing routine administration, maintenance, monitoring, and lifecycle activities for assigned systems and infrastructure.

The role works closely with other Technology teams to maintain reliable and effective IT services, participate in technical projects, improve operational processes, and ensure issues outside the position's assigned responsibilities are effectively diagnosed and coordinated with the appropriate system or service owner.


RESPONSIBILITIES

  • Serve as a technical escalation resource within IT Support for incidents and requests that cannot be resolved through standard Level I procedures, while maintaining direct responsibility for assigned systems administration and infrastructure support duties.
  • Diagnose and resolve complex or recurring issues involving endpoints, operating systems, software, peripherals, remote access, authentication, connectivity, virtual desktop services, and other supported technologies.
  • Perform advanced technical troubleshooting to identify whether issues originate with an endpoint, user configuration, application, identity service, network, server, or other platform, resolving issues within the role's authority or escalating them to the appropriate internal team.
  • Administer, configure, monitor, troubleshoot, and maintain assigned servers, cloud resources, virtual machines, virtual desktop resources, and related infrastructure in accordance with established standards and delegated authority.
  • Provision, configure, maintain, patch, and decommission assigned systems, endpoints, and infrastructure resources according to approved lifecycle and change-management procedures.
  • Monitor system health, availability, capacity, performance, and operational alerts; review logs and diagnostic information to identify issues, determine root cause, and coordinate or implement resolution.
  • Support backup and recovery operations, including monitoring backup health, investigating failures, performing approved restores, and validating recovery results.
  • Perform delegated directory, identity, device, group, and access administration within established procedures and permissions; escalate privileged access, architecture, policy, and other higher-risk changes to the appropriate owner.
  • Perform routine network-services administration and troubleshooting within delegated responsibilities and diagnose connectivity, addressing, name-resolution, and related issues.
  • Troubleshoot supported applications at the endpoint and infrastructure layers and coordinate with internal teams or vendors when resolution requires application administration, licensing, integrations, workflow changes, or business-process configuration.
  • Use scripting and automation tools to improve repetitive systems administration, endpoint management, reporting, troubleshooting, and support activities.
  • Develop and maintain technical documentation, standard operating procedures, knowledge-base articles, troubleshooting guides, deployment instructions, and system configuration records.
  • Identify recurring incidents, configuration issues, and operational trends and recommend improvements to systems, monitoring, documentation, training, or support processes.
  • Participate in Technology projects involving infrastructure, endpoints, system deployments, upgrades, migrations, and other assigned initiatives.
  • Mentor IT Support Technician I staff, provide troubleshooting guidance, review escalations, and help improve the consistency and quality of support delivery.
  • Assist during outages and service degradation by performing diagnostics, identifying affected systems or users, supporting restoration activities, validating service recovery, and assisting with communications.
  • Identify and escalate suspected security events according to established procedures and assist with investigation or remediation when requested.
  • Participate in scheduled after-hours support, maintenance, deployments, or project activities where required.
  • Perform other technical support and systems administration duties consistent with the nature and level of the position.

QUALIFICATIONS

  • Associate degree in Information Technology, Computer Science, or a related field, or an equivalent combination of technical education, certifications, and relevant professional experience.
  • Minimum of 3 years of progressively responsible professional IT experience, including hands-on responsibility for administering or supporting production systems, cloud infrastructure, servers, endpoints, or enterprise technology services.
  • Strong troubleshooting skills with the ability to diagnose complex hardware, software, operating system, connectivity, authentication, and infrastructure-related issues.
  • Working knowledge of enterprise server, cloud, virtualization, directory and identity, endpoint-management, and remote-access technologies.
  • Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, VLANs, routing concepts, and common network troubleshooting techniques.
  • Experience performing routine systems administration activities such as provisioning, configuration, patching, monitoring, software deployment, backup and recovery, and system lifecycle management.
  • Ability to review system and application logs, monitoring information, and other diagnostic data to identify problems and determine appropriate corrective action or escalation.
  • Working knowledge of scripting or automation technologies used to improve administrative and support processes.
  • Understanding of IT security fundamentals, least-privilege principles, change-management practices, and the importance of following established administrative and incident-response procedures.
  • Strong written and verbal communication skills, including the ability to explain technical issues to non-technical users and effectively document technical procedures and troubleshooting information.
  • Demonstrated ability to work independently, prioritize multiple technical issues, exercise sound judgment, and collaborate effectively with both technical and non-technical teams.
  • Ability to mentor less-experienced technical staff and provide guidance during troubleshooting and escalation.
  • Experience supporting Microsoft-centric enterprise environments is preferred.
  • Experience with Microsoft Azure, Windows Server, Active Directory or Microsoft Entra ID, Microsoft 365, endpoint-management technologies, virtual desktop environments, and PowerShell is preferred.

PREFERRED QUALIFICATIONS

  • Bachelor's degree in Information Technology, Computer Science, or a related field. 
  • 4 or more years of progressively responsible IT experience, including 2 or more years performing systems administration, cloud administration, or comparable infrastructure responsibilities. 
  • Experience supporting Microsoft-centric enterprise environments, including cloud infrastructure, Windows Server, directory and identity services, endpoint management, virtualization, and Microsoft 365. 
  • Experience with PowerShell or another administrative scripting language. 
  • One or more current intermediate or advanced industry certifications demonstrating systems, cloud, networking, or enterprise administration expertise.

Relevant certifications may include Microsoft Certified: Azure Administrator Associate (AZ-104), Microsoft Certified: Windows Server Administrator Associate (AZ-802 or its predecessor certification), Microsoft 365 Certified: Administrator Expert, Cisco Certified Network Associate (CCNA), or comparable administrator-level certifications. Additional certifications in endpoint management, identity, networking, virtualization, or related technologies are also valued.

WHY WORK FOR US: At Nuvative, you’ll find an environment where our team is the core of what we do and good work is rewarded and growth is valued. Nuvative offers competitive wages to qualified individuals and the opportunity to grow professionally and personally through diverse work experiences and hands on training. The heart of our employee culture are the values that we not only preach, but also practice everyday:

  • Initiative: Handling opportunities with confidence and enthusiasm.
  • Persistence: Moving forward in the face of adversity.
  • Teamwork: Uniting the combined effort of our organization.
  • Respect: Considering the feelings of others in your action.
  • Integrity: Maintaining honesty and strong principles.
  • Innovation: Inspiring progress with results and ingenuity.


WHAT WE CAN OFFER YOU: 

  • Medical, Dental and Vision insurance.
  • Flexible Spending Account
  • 401(k)
  • Voluntary Life Insurance and AD&D
  • Employee Assistance Program
  • Paid time off
  • Holidays


The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel in this position.