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Senior System Support Analyst Jobs in Indiana (NOW HIRING)

CYNET SYSTEMS

System Support Analyst

Indianapolis, IN · On-site

$41/hr

As a System Support Analyst within the Magnol. * Ai team, candidates will be responsible for managing service operations that support digital health software and data systems. * This includes ...

Dow Jones

System Support Specialist Sr

Lagrange, IN · On-site

... supporting the maintenance and operation of electronic and electromechanical systems that are ... Lead projects involving resource analysis and delivery requirements, providing project estimates ...

T2 Systems

Product Support Analyst

Indianapolis, IN · On-site

... senior technical resources, Engineering, or other internal teams is required. The Product Support ... Uses available diagnostic tools, system information, application data, logs, testing, and customer ...

Roche

Business Support Analyst

Indianapolis, IN · On-site

$67K - $126K/yr

Including business support for all related systems that fall under the Order to Cash, Systems ... Data Analysis Experience (2 years) The expected salary range for this position based on the primary ...

New

HealthLinc

System Support Specialist (51852)

Elkhart, IN · On-site

... analyze information about these issues, and determine the best way to solve them. This position ... supports I.T. team and team lead regarding Help Tickets issues. * Prepares and deploys systems at ...

HealthLinc

System Support Specialist (51852)

Elkhart, IN · On-site

... analyze information about these issues, and determine the best way to solve them. This position ... supports I.T. team and team lead regarding Help Tickets issues. * Prepares and deploys systems at ...

Allied Solutions, LLC

Senior HRIS Analyst

Carmel, IN · On-site

$89K - $114K/yr

R-010960The Senior HRIS Analyst plays a critical role in supporting and optimizing HR technology, serving as an experienced functional and technical resource within the HR Systems team. This role has ...

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Senior System Support Analyst information

What does a senior system support analyst do?

A Senior System Support Analyst is responsible for overseeing and maintaining an organization's computer systems and networks. They troubleshoot complex technical issues, provide advanced support to end-users, and ensure that IT systems run smoothly and efficiently. Their duties often include system monitoring, upgrading software and hardware, implementing security measures, and mentoring junior IT staff. They play a critical role in minimizing downtime and ensuring the reliability of business operations.

What are the key skills and qualifications needed to thrive as a senior system support analyst?

To thrive as a Senior System Support Analyst, you need deep technical knowledge of operating systems, networking, troubleshooting, and a relevant degree or equivalent experience. Proficiency with ITSM tools (like ServiceNow), remote desktop management, and certifications such as CompTIA, Microsoft, or ITIL are typically required. Strong analytical thinking, communication, and customer service skills set standout candidates apart in this role. These abilities ensure efficient problem resolution, minimize system downtime, and foster productive cooperation across technical teams and end users.

What are some typical challenges faced by senior system support analysts when managing large-scale IT systems?

Senior System Support Analysts often encounter challenges such as troubleshooting complex technical issues across multiple platforms, managing tight deadlines during system outages, and ensuring minimal disruption to business operations. They must also stay updated on evolving technologies and coordinate with various departments to implement upgrades or patches. Successfully navigating these challenges requires strong analytical skills, effective communication, and the ability to prioritize tasks in a fast-paced environment.

What is the difference between Senior System Support Analyst vs System Support Specialist?

AspectSenior System Support AnalystSystem Support Specialist
CredentialsTypically requires a bachelor’s degree in IT or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications and an associate or bachelor’s degree in IT or related field
Work EnvironmentSupports complex systems, often in enterprise or corporate settings, with higher responsibility for troubleshooting and system improvementsProvides technical support for end-users, troubleshooting hardware/software issues, usually in helpdesk or support centers
Employer & Industry UsageUsed in corporate, IT service providers, and enterprise environmentsCommon in helpdesk, customer support, and smaller IT teams

The main difference is that Senior System Support Analysts handle more complex issues, system upgrades, and strategic support, while System Support Specialists focus on routine troubleshooting and user support. Both roles require similar certifications and are found in similar environments, but the senior role involves greater responsibility and technical expertise.

Infographic showing various Senior System Support Analyst job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution.

System Support Analyst

Indianapolis, IN • On-site

CYNET SYSTEMS
IT Services • 501 - 1,000 employees
Learn more about CYNET SYSTEMSexternal

$41/hr

Contractor

Re-posted 5 days ago

Job description

Job Description:
Responsibilities:
  • As a System Support Analyst within the Magnol.
  • Ai team, candidates will be responsible for managing service operations that support digital health software and data systems. 
  • This includes monitoring and completing CAPA (Corrective and Preventive Action) items, coordinating access management and account secret rotations, supporting operational needs, initiating change requests, generating usage and change metrics, and maintaining validation documentation. 
  • Candidates will also utilize Jira tools to track tasks, ensure requirements, tasks are accurately captures,  and use ServiceNow to capture and timely resolution of service-related issues. 
  • The role requires a detail-oriented and proactive approach to ensure compliance, service continuity, and audit readiness.
  • Monitor and complete CAPA items, including:
  • Access management and periodic access reviews
  • Coordination of account secret rotations
  • Maintain and update validation documentation to ensure alignment with regulatory and quality standards.
  • Provide operational support to the Magnol.ai team across service workflows.
  • Create and manage change requests for system updates and improvements.
  • Generate and analyze usage and change metrics to support service performance and reporting.
  • Use Jira /ServiceNow tools to manage service tasks, track CAPA progress, and coordinate change requests.
  • Collaborate with internal teams to support compliance, security, and continuous improvement initiatives.
Qualifications:
  • 1-3 years of experience required.
  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Experience in service management within regulated or enterprise environments.
  • Familiarity with CAPA processes, access control, and change management.
  • Knowledge of validation documentation practices and audit requirements.
  • Experience in cloud resource provisioning and configuration in multi-cloud environments (AWS, Azure), with strong understanding of networking, identity management, and application deployment workflows.
  • Proficiency in Jira or similar task management tools.
  • Strong analytical skills and experience with metric reporting tools.
  • Excellent communication and coordination abilities.
  • Ability to work independently and collaboratively across technical and operational teams.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
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About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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