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Senior Support Manager Jobs in Virginia (NOW HIRING)

Akima, LLC

Incident Support Manager

Ashburn, VA · On-site

Manages the general day-to-day operations of the organization's computer systems, networks ... A minimum of ten (10) Plus years of senior level networking experience administering enterprise ...

TekSynap

Incident Support Manager

Ashburn, VA

$155K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all ... The NOC is staffed 24x7x365 with three (3) shifts of mid to senior level contract technicians and ...

Redhorse Corporation

Case Support Manager

Quantico, VA · On-site

$21.50 - $27.75/hr

The Case Support Manager will support mission planning, authority validation, technical ... personnel and senior leaders. * Experience coordinating multi-disciplinary teams and managing ...

Redhorse Corporation

Case Support Manager

Quantico, VA · On-site

$125K - $150K/yr

The Case Support Manager will support mission planning, authority validation, technical ... personnel and senior leaders. * Experience coordinating multi-disciplinary teams and managing ...

Redhorse Corporation

Case Support Manager

Quantico, VA · On-site

$125K - $150K/yr

The Case Support Manager will support mission planning, authority validation, technical ... personnel and senior leaders. * Experience coordinating multi-disciplinary teams and managing ...

TekSynap

Incident Support Manager

Ashburn, VA · On-site

$155K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all ... The NOC is staffed 24x7x365 with three (3) shifts of mid to senior level contract technicians and ...

TekSynap

Incident Support Manager

Ashburn, VA

$155K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all ... The NOC is staffed 24x7x365 with three (3) shifts of mid to senior level contract technicians and ...

The Up Center

Executive Support Manager

Norfolk, VA

$65K - $75K/yr

Experience supporting senior executives, managing complex projects, or coordinating cross-functional initiatives strongly preferred. * Experience in nonprofit, behavioral health, healthcare, human ...

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Showing results 21-40

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Senior Support Manager information

See Virginia salary details

$23.8K

$78.4K

$152.2K

How much do senior support manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for senior support manager in Virginia is $78,394.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,112.00 and $100,170.00 per year, depending on experience, location, and employer.

What skills do you need to be a senior support manager?

A senior support manager needs strong leadership, communication, and problem-solving skills to oversee support teams and ensure customer satisfaction. They should have experience with support tools, data analysis, and process improvement, often requiring industry-specific knowledge and relevant certifications. Effective time management and the ability to handle complex issues are also essential.

How much do support managers make in the US?

Support managers in the US typically earn between $60,000 and $100,000 annually, with the median salary around $75,000. Salaries vary based on experience, industry, company size, and location, and support managers often require strong communication and leadership skills.

What is the difference between Senior Support Manager vs Customer Support Supervisor?

AspectSenior Support ManagerCustomer Support Supervisor
CredentialsExperience in support management, leadership skills, relevant certificationsCustomer service experience, leadership skills, sometimes certifications
Work EnvironmentOversees support teams, strategic planning, high-level decision makingManages support staff, handles customer issues, team supervision
Employer & Industry UsageTech companies, service providers, large organizationsRetail, telecom, tech firms, customer service centers
Search & Comparison IntentUnderstanding leadership roles in support teamsManaging customer support staff and daily operations

The Senior Support Manager typically holds a higher-level leadership role, focusing on strategic planning and overseeing support teams, while the Customer Support Supervisor manages daily operations and direct customer interactions. Both roles require customer service experience and leadership skills, but the Senior Support Manager often has broader responsibilities and a higher level of decision-making authority.

Infographic showing various Senior Support Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,394 per year, or $37.7 per hour.

Incident Support Manager

Akima, LLC

Ashburn, VA • On-site

Full-time

Retirement

Re-posted 15 days ago

Akima rating

6.8

Company rating: 6.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

374th of 441 rated engineering

Job description

Manages the general day-to-day operations of the organization's computer systems, networks, programs, infrastructure, help-desk support, databases, and other technologies.
Responsibilities
  • Contributes to the planning and maintenance of the organization's data technology operations, including computer hardware, software, and telecommunications.
  • Participates in the evaluation, development, and recommendation of solutions specific to the entire organization as well as specific solutions for individual departments.
  • Coordinates and schedules the transition from existing to new platforms and systems. Monitors the needs of the organization vis-a-vis the newest technology.
  • Works with organizational leaders to develop technology plans, policies, and procedures in alignment with company goals and standards.
  • In-depth understanding of the field's concepts and principles. Leads and directs the work of other employees and has full authority for personnel decisions.
  • Supervision may be provided through a team of subordinate supervisors and/or managers.
  • Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies.
  • Supports the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business operations.
  • Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation efforts.
  • Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents.
  • Will act at the contract Point of Contract (POC) for all Major Incident support and coordination.
  • Responsible for the effective implementation of the CBP Incident Management process and ensuring that incidents are managed and reported in accordance with the CBP Incident Management process.
  • Is the representative for the first stage of escalation for Incidents.
  • Responsible for managing Tier 1 and Tier 2 incident responses.
  • Responsible for ensuring that all incidents are properly resolved and closed.
  • Responsible for providing recommendations to the CBP Incident Manager for the on-going improvement of the Incident Management Process.

Qualifications
  • Applicants must have the ability to obtain a CBP Background Investigation/clearance - required for consideration. Some billets may require DoD Secret or Top Secret access.
  • Relevant certifications such as ITIL v3, CCNA, CCNP, CIM.
  • Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
  • A minimum of ten (10) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
  • Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
  • Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
  • Showcase leadership abilities by managing projects and teams.
  • Be proficient in project management and have knowledge of security and compliance issues.

Job ID
2025-20826
Work Type
On-Site
Company Description
Work Where it Matters
Akima Global Technology (AGT), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At AGT, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, AGT provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, AGT delivers new technologies and partners with leading edge commercial enterprises to deliver unique and innovative IT solutions.
As an AGT employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

What Akima employees say

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About Akima

Sourced by ZipRecruiter

As an Alaska Native Corporation headquartered in Herndon, Virginia, Akima is dedicated to delivering superior outcomes for our customers’ missions while simultaneously creating a long-lived asset for our Iñupiat shareholders. Akima maintains a portfolio of small businesses, 8(a) companies, and operating companies that deliver simplified and accelerated access to the products and services agencies need to ensure mission success.

Industry

Specialty trade contractors

Company size

5,001 - 10,000 Employees

Headquarters location

Herndon, VA, US

Year founded

1995

Social media

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