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Senior Support Analyst Jobs in Quebec (NOW HIRING)

Jestais

Position Summary We are seeking a Senior IT Support Analyst who is passionate about enabling high-performance, secure, and seamless digital workplaces. In this role, you will serve as the lead ...

HollisWealth

Senior Business Analyst

Quebec, QC · Hybrid

Job Title Senior Business Analyst Build the Future with Us Reporting to the Manager - IT Solutions ... Coach and support business analysts in the execution of their mandates. * Conduct quality reviews ...

Rouse Properties

Systems Analyst, ERP

Gatineau, QC

Act as backup support for the Senior Systems Analyst, ERP. * Collaborate with Finance stakeholders, IT partners, and vendors to resolve issues and deliver operational improvements. Knowledge and ...

Rouse Properties

Systems Analyst, ERP

Gatineau, QC · On-site

Act as backup support for the Senior Systems Analyst, ERP. * Collaborate with Finance stakeholders, IT partners, and vendors to resolve issues and deliver operational improvements. Knowledge and ...

Societe Generale

Senior Credit Analyst

Montreal, QC

... a Senior Credit Analyst (Vice President) to be based in Societe Generale's Montreal office. The ... By leveraging sector expertise and applying rigorous portfolio management practices, RAI supports ...

National Bank

Senior Analyst

Montreal, QC · On-site

... supporting the safe and efficient settlement of Canadian market transactions. This role allows you ... Within the Canadian Settlements team, you are part of a group of 16 analysts and senior analysts ...

RONA

Senior Analyst, FP&A

Boucherville, QC · On-site

Reporting to the Manager, Corporate FP&A, the Senior Analyst plays a key role in supporting the financial planning and analysis function at both operational and strategic levels. As a trusted partner ...

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Senior Support Analyst information

How does a senior support analyst typically collaborate with other teams to resolve complex technical issues?

A Senior Support Analyst often works closely with cross-functional teams such as engineering, product management, and quality assurance to address and resolve complex technical issues reported by clients. This collaboration may involve escalating unresolved problems, participating in root cause analysis sessions, and sharing insights from customer interactions to improve product functionality. Regular meetings, ticketing systems, and documentation tools are commonly used to streamline communication and ensure issues are tracked and resolved efficiently. By acting as a bridge between support and other departments, Senior Support Analysts help ensure customer satisfaction and continuous product improvement.

What is the difference between Senior Support Analyst vs Support Engineer?

AspectSenior Support AnalystSupport Engineer
Required CredentialsTypically requires a bachelor’s degree in IT, computer science, or related field; certifications like CompTIA or ITIL are commonSimilar credentials; often holds certifications such as CompTIA, Cisco, or Microsoft
Work EnvironmentProvides technical support, troubleshooting, and customer service primarily via phone, email, or chat in corporate or service provider settingsFocuses on resolving technical issues, deploying solutions, and maintaining systems, often in IT departments or technical support teams
Employer & Industry UsageUsed across IT service providers, corporate IT departments, and tech support firmsCommon in IT companies, software firms, and enterprise support teams

Both roles require technical knowledge and customer service skills, but Senior Support Analysts often handle more complex issues and may oversee support teams, while Support Engineers focus more on technical problem resolution and system maintenance.

What is a senior support analyst?

Senior Support Analysts are experienced professionals who provide advanced technical assistance and troubleshooting for software, hardware, or network issues within an organization. They often handle escalated support cases, mentor junior analysts, and work closely with other IT teams to resolve complex problems. Additionally, Senior Support Analysts may contribute to process improvements, documentation, and training to enhance overall support operations.

How much does a senior support analyst make in the US?

A senior support analyst in the US typically earns between $70,000 and $100,000 annually, depending on experience, location, and industry. They often require strong technical skills, customer service abilities, and familiarity with support tools like ticketing systems.

What are the key skills and qualifications needed to thrive as a senior support analyst, and why are they important?

To thrive as a Senior Support Analyst, you need strong problem-solving skills, in-depth knowledge of IT systems, and typically a degree in computer science or a related field. Experience with ticketing platforms, remote support tools, and certifications such as ITIL or CompTIA are often required. Excellent communication, patience, and leadership abilities help you manage escalations and mentor junior team members. These skills ensure efficient issue resolution, high customer satisfaction, and the smooth operation of technical support functions.
What cities in Quebec are hiring for Senior Support Analyst jobs? Cities in Quebec with the most Senior Support Analyst job openings:
Infographic showing various Senior Support Analyst job openings in Quebec as of July 2026, with employment types broken down into 89% Full Time, 7% Part Time, 1% Temporary, and 3% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution.

Senior Trading Support Analyst

National Bank

Montreal, QC • On-site

Full-time

Medical, Retirement

Re-posted 15 days ago

Job description

A career as a Senior SSI Trading Support Analyst in the Capital Markets Operations team at National Bank means acting as a specialist in OTC operations and payment processes. This role allows you to have a tangible impact on operational performance through your knowledge of the payments ecosystem, financial systems, and risk management.

On a daily basis, you are on the front line supporting clients, business lines, and internal partners by delivering a rigorous and efficient service. You contribute to continuous improvement by proposing ideas, automating processes, and supporting the evolution of practices. Alongside your team, you act as a guardian of processes in an environment that is constantly evolving.

Your role
  • Analyze, integrate, and validate payment instructions (SSIs) in Murex in collaboration with multiple internal partners
  • Manage and maintain SWIFT payment messages as well as amendments to instructions received from other institutions
  • Communicate with clients to confirm payment instructions and ensure compliance with internal procedures
  • Process requests in line with payment deadlines and currency cut-off times, while maintaining a high standard of quality
  • Identify operational risks, anticipate issues, and propose effective solutions to ensure compliance and business continuity
  • Contribute to the analysis of tools, systems, and process performance, and support their continuous improvement
  • Participate in the integration of new products, regulatory requirements, and technologies by actively supporting transformation initiatives
Your team
Within the Capital Markets Operations sector, you will be part of a large team of 160 colleagues specializing in OTC products and report to the Senior Manager. Our team stands out for its expertise in OTC products and related processes, the commitment and passion of its employees, and its contribution to capital markets profitability.

We aim to offer you maximum flexibility to support your quality of life. This includes a hybrid work environment, as well as a flexible and adaptable schedule.

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning by doing, will help you master your role and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, as well as coaching and mentoring support are always available to you.

Prerequisites
  • Bachelor’s degree in finance, economics, business administration, or a related field, or an equivalent combination of education and experience
  • Experience in capital markets operations and payments
  • Experience with financial systems such as Murex, SWIFT, ISM, Bloomberg, or Reuters
  • Advanced proficiency in Microsoft Excel and related analytical tools
  • Strong knowledge of derivatives products and OTC operations
  • Proven experience solving issues related to complex financial transactions



French is not required for candidates based in Toronto and Calgary
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Apply