Senior Sportsbook Manager Jobs (NOW HIRING)

Sportsbook Manager -Full Time (Isle Casino Hotel Bettendorf)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

William Hill Sportsbook has an opening for a Sports Book Manager to run its operations. Reporting to the Area Manager, you will be responsible for effectively managing the operations of our sports book and fostering a high-performing, welcoming environment that is focused on customer service and compliance.

How You Will Create the Extraordinary

Effectively manage the day-to-day activities and business levels of the sports book: hiring, scheduling, training, and mentoring staff, and fostering an environment focused on high performance, compliance, and excellent customer service

Act as an ambassador for the property to help promote sports wagering via our kiosks and mobile platforms

Interact daily with senior leadership of our casino partner to serve as a brand ambassador to both sports book and casino patrons alike

Manage all aspects of our sports betting equipment

Demonstrate leadership and ensure operational effectiveness which will yield a successful operation

Generate opportunities to maximize handle, profitability, and promotion of the Brand

Ensure all customers (whether regular or infrequent) are made to feel welcome by all team members, always

Ensure betting control guidelines are adhered to within the sports book.

Foster an environment focused on customer service and compliance.

Develop skills and knowledge of the sports book team

Plan and execute an effective staffing model, keeping in line with an approved budget

Direct and motivate the relevant stakeholders during planning, execution, and opening

Establish and maintain effective and professional working relationships with internal and external contacts

Promote a positive image for the company within the industry and community

Additional duties as assigned

What You Will Need

2+ years of management experience in a retail environment, preferably in a sports book

Must be able to work independently with minimal supervision

Must be confident in one’s ability to assess situations and make informed decisions

Good interpersonal communication skills

Ability to manage relationships

Strong problem-solving skills

Ability to manage a diverse range of activities and effectively prioritize responsibilities

Successfully pass all onboarding requirements necessary for this job (drug screen, background, etc.)

ADDITIONAL REQUIREMENTS:

Must be able to stand for extended periods of time

Must be able to lift, pull or push 25 lbs.

Must be able write for extended periods of time

Must be able to twist, bend or reach with no significant boundaries

This position may be exposed to a smoke-filled environment

About Us

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 88683
• Job Category Retail Sportsbook
• Job Schedule Full time
• Locations Isle Casino Hotel Bettendorf (On-site)