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Senior Software Support Engineer Jobs in Pittsburgh, PA

Mastech Digital

Senior Software Engineer

Pittsburgh, PA · On-site

$130K/yr

We are currently seeking a Senior Software Engineer for our client in the Banking domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a ...

Mastech Digital

Senior Software Engineer

Pittsburgh, PA · On-site

$130K/yr

We are currently seeking a Senior Software Engineer for our client in the Banking domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a ...

Smith & Nephew

Senior Software Engineer

Pittsburgh, PA · On-site

$118K - $156K/yr

We are seeking a talented Senior Software Engineer to join our team and help us enhance our digital ... Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check ...

SoftWriters, Inc.

Senior Software Engineer

Pittsburgh, PA · Hybrid

$118K - $156K/yr

Senior Software Engineer - SoftWriters Empower LTC Pharmacies. Save Lives. Build the Future of Healthcare Technology. About SoftWriters SoftWriters develops innovative IT solutions that empower ...

Softwriters

Senior Software Engineer

Pittsburgh, PA · On-site

$118K - $156K/yr

Senior Software Engineer - SoftWriters Empower LTC Pharmacies. Save Lives. Build the Future of Healthcare Technology. About SoftWriters SoftWriters develops innovative IT solutions that empower ...

Woolpert

Senior Software Engineer

Pittsburgh, PA · Hybrid

$118K - $156K/yr

Position Overview Woolpert is hiring a Senior Software Engineer to join our dynamic Atlas Labs team supporting our Geospatial sector . This position reports to the Director of Product and AI. Atlas ...

Teraswitch Inc.

Senior Software Engineer

Pittsburgh, PA · On-site

$118K - $156K/yr

They are seeking a Senior Software Engineer to build systems that power customer experience and ... support and on-call responsibilities, including troubleshooting issues and improving operational ...

NetApp, Inc.

Senior Software Engineer

Cranberry Township, PA · On-site

$117K - $154K/yr

Job Summary As a Senior Software Engineer - Cloud Infrastructure, you will help build, operate, and ... This role supports cloud-native services built on microservices and Kubernetes-based architectures ...

NetApp

Senior Software Engineer

Cranberry Township, PA · On-site

$117K - $154K/yr

Job Summary As a Senior Software Engineer - Cloud Infrastructure, you will help build, operate, and ... This role supports cloud-native services built on microservices and Kubernetes-based architectures ...

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All JobsSoftware Support Engineer JobsSenior Software Support Engineer JobsSenior Software Support Engineer Jobs in Pittsburgh, PA

Senior Software Support Engineer information

See Pittsburgh, PA salary details

$73.3K

$139.1K

$186.4K

How much do senior software support engineer jobs pay per year?

As of Aug 21, 2026, the average yearly pay for senior software support engineer in Pittsburgh, PA is $139,110.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,900.00 and $156,800.00 per year, depending on experience, location, and employer.

What does a senior software support engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What are the key skills and qualifications needed to thrive as a senior software support engineer?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.

How does a senior software support engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

Senior Software Support Engineer jobs near you

Senior Software Engineer

Mastech Digital

Pittsburgh, PA • On-site

$130K/yr

Full-time, Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 15 days ago

Job description

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Senior Software Engineer for our client in the Banking domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract-to-Hire position, and the client is looking for someone to start immediately.

Duration: 6+ Months Contract-to-Hire

Location: Pittsburgh, Pennsylvania

Salary: $130,000/Annually

Role: Senior Software Engineer

Primary Skills: Java, Software Engineering

Role Description: The Senior Software Engineer must have 2-8+ years of experience.

Required Experience and Skillsets:

Industry Background:

- Technology and banking would be a plus, not required.

Team Dynamic:

- Working in a crew of 10

Roles and Responsibilities:

- Hands on keyboard development

- Working with agile crew to understand story to meet acceptance criteria and delivery

- Coaching of Jr team members, as needed.

Must Have Technical Skills:

- 5+ years of Java development

Flex Skills/Nice to Have:

- Ability to coach Jr developers.

Education/Certifications:

- Bachelors preferred, or equivalent work experience

Soft Skills:

- Interpersonal skills

- Giving and receiving constructive feedback

- Team collaboration

Education: Bachelor’s degree in computer science or any IT related field.

Experience: Minimum 2-8+ years of experience

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis (No C2C)

Recruiter Name: Vishal Kumar Shukla

Recruiter Phone: 412-235-9730

Benefits:

We have various coverages and additional benefits to choose from:

- Medical, Dental (Including Ortho) & Vision Insurance (Option to Enroll).

- Paid Leaves (Wherever applicable).

- Life & Disability Coverage (Upon eligibility).

- 401K Option, Education Assistance Program and more.

Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.