Senior Shopify Customer Service Jobs in Delaware

A Smarter Career Choice
Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress IQ Fiber was created to offer 100% fiber-optic fast internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of the rapidly growing IQ Fiber team, your contributions will directly affect our success. Your work matters here.

We're looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you'll find a place where your voice matters. You'll find a team who works hard and has fun. And, if you're like us, you'll know you made a Smarter career choice.

Position Summary:

The Senior Account Executive will play a pivotal role in revolutionizing how businesses connect and thrive in the digital age. This role reports to our Manager, Commercial Sales and is at the forefront of our expansion into Mid-Markets and above. As a key driver of commercial services growth, the Senior Account Executive will focus on adding new monthly recurring revenue (MRR) while maintaining relationships at a very senior level across all large accounts. The ability to articulate IQ Fiber's unique value proposition in the marketplace will be key to achieving success.

In this role, you'll have the chance to build relationships, solve problems, and help businesses within our network unlock their full potential through our reliable fiber-optic internet services. As a valued team member, you'll find a supportive environment that encourages innovation, values your voice, and celebrates your successes.

What You'll Do:

• Consistently achieve or surpass assigned sales targets, demonstrating a strong commitment to driving revenue growth for the company.
• Focus sales efforts on businesses located within or close to IQ Fiber's existing network infrastructure to maximize efficiency and profitability.
• Develop a comprehensive understanding of IQ Fiber's product portfolio and effectively communicate the benefits of each service to potential customers.
• Actively seek out new business opportunities through various channels, including extensive cold calls, networking events, and industry conferences.
• Continuously expand your professional network and identify innovative ways to generate high-quality leads for the business.
• Stay updated on industry trends, competitor offerings, and market dynamics to provide strategic insights.
• Develop and manage a robust pipeline of potential deals, ensuring proper qualification and prioritization of leads.
• Identify and pursue opportunities that offer the highest potential for profitability, particularly those within IQ Fiber's existing network coverage.
• Provide regular reports and updates on sales activities, pipeline status, and revenue forecasts.
• Qualify sales opportunities and coordinate internal resources for effective sales support and execution.
• Work closely with internal teams to ensure effective alignment and coordination between sales activities and support functions.
• Monitor the progress of both potential and closed deals, proactively addressing any issues to maintain timely execution.
• Demonstrate flexibility and willingness to take on other responsibilities that contribute to the company's overall success.
• Other duties as assigned.

What You'll Bring:

• Bachelor's degree in Business, Marketing, or related field, or equivalent combination of education and relevant work experience preferred
• Minimum 5+ years of outside Mid-Market or Enterprise sales, B2B sales experience in broadband or telecommunications
• Proven track record of consistent sales production in Mid-Markets or Enterprise
• sales
• Strategically minded with the ability to navigate effectively at all levels including the
• "C" suite
• Be able to maneuver through complex sales cycles while pursuing high-value targets
• Strong understanding of the technical and business requirements for Fiber To The Premises (FTTP); specifically, internet, data transport and dark fiber
• Ability to build solutions and articulate the business and technical benefits
• Excellent written and oral communication skills
• Willingness to travel and work nights and weekends to reach sales goals, attend meetings, tradeshows, events, and other business travel as required
• Working knowledge of computers and Customer Relationship Management tools
• Ability to work independently
• Strong analytical thinking and problem-solving skills
• Ability to collaborate with diverse personalities
• Capability to work completely and accurately under time constraints and deadlines
• Strong attention to detail
• Ability to maintain a productive and positive environment
• Commitment to working in a safe and effective manner
• Must be able to pass criminal, DVR, and drug testing

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

IQ Fiber is an Aff

Applicants must be currently authorized to work for any U.S. employer on a full-time basis. We do not sponsor, transfer, or support employment visa status or work authorization extensions for any position.