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Senior Service Representative information

See California salary details

$12

$22

$34

How much do senior service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for senior service representative in California is $22.77, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $25.14 per hour, depending on experience, location, and employer.

What is the difference between Senior Service Representative vs Customer Service Supervisor?

AspectSenior Service RepresentativeCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; experience in customer serviceHigh school diploma; leadership or supervisory experience often preferred
Work EnvironmentCustomer support centers, call centers, retailCustomer support teams, call centers, retail management
Employer UsageUsed across industries for experienced frontline staffUsed for team leadership and management roles
Comparison FocusCustomer interaction, problem-solving, technical knowledgeTeam oversight, performance management, training

The Senior Service Representative focuses on handling customer inquiries and resolving issues, often with technical knowledge. In contrast, the Customer Service Supervisor oversees team performance, provides training, and manages customer service operations. While both roles require customer service experience, the supervisor position involves leadership responsibilities and team management.

What are the most commonly searched types of Service Representative jobs in California?

The most popular types of Service Representative jobs in California are:

What cities in California are hiring for Senior Service Representative jobs?

Cities in California with the most Senior Service Representative job openings:

Infographic showing various Senior Service Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,366 per year, or $22.8 per hour.

Sr. Customer Service Representative

Gener8, LLC

San Jose, CA • On-site

$76K - $101K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Key responsibilities

  • Engage with customers and internal teams to support ordering and fulfillment of manufacturing products.

  • Handle daily administrative tasks such as setting up new customers, providing required documentation, and updating customer information in systems.

  • Assist in quoting manufacturing products, tooling, service parts, and related projects, and manage the quote log.

Job description

Job Title:

Sr. Customer Service Representative

Reporting to:

Director, Purchasing 

Location:

San Jose, California

Job Site:

On-Site

Job Description Revision Date:

August 3, 2026

 

About us:


We know what it takes to be a key partner in life science and medical industries. Since 2002, Gener8 has guided our customers by turning their innovative concepts into reality by providing engineering design services and manufacturing complex instruments, software, and consumables. Our customers are striving for breakthroughs in research instruments and medical diagnostic and surgical devices that will help scientists and medical professionals understand patient conditions and provide better treatment. Gener8 has offices in San Jose and Carlsbad, CA, Wilmington, MA, Indianapolis, IN and Cartago, Costa Rica. 


This role will be responsible for engaging customers for our manufacturing products. Will handle daily administration tasks, interacting with customers and internally with Gener8 operations and sales. The key focus of the role is to engage with our customers buyers and operations team to better serve their ordering and fulfillment needs. 


Job Responsibilities include:

  • Setting up new customers 
    • G8 new customer form supplied to accounting
    • Set up customer account in QAD
    • Update customer code listing with new customers
    • Provide customers with our W9 and Payable Info
    • Provide customers with ISO/ROHS certs
    • Assist in filling out supplier questionnaires
  • Quoting (will receive help from VP Sales and Dir. Purchasing)
    • Quoting manufacturing products
    • Quoting manufacturing tooling, calibration, or test fixtures 
    • Quoting service parts
    • Quoting Arena Doc Control Customer Licenses
    • Quoting time and material projects relating to manufacturing improvements
    • Quote RMA repair costs
    • Maintain Quote log
    • Quotes for new Engineering Services are the responsibility of Sales
  • Quotes for NPI projects are the responsibility of the NPI group Forecasting
    • Requesting and managing the customer forecasts
    • Notify sales and operations team with large changes 
    • Negotiate push in and push out requests for changes to the delivery schedule whether originating from the customer or our Ops Team.
  • Updating customers on shipment status 
    • Attend production backlog meetings as needed
    • Provide packing slips and copies of invoices if requested
  • Hosting customer status meetings as needed
  • Entering Purchase requisitions into QAD ERP to transfer material

Backup Responsibilities:

 

  • Order Entry 
    • Entering manufacturing customer purchase orders 
  • RMA
    • Create RMA in RMA tracker
    • Receive the RMA form from the customer
    • Transfer to the RMA coordinator
    • Update QAD with repair/replacement schedule
    • Request credit if needed
    • Host weekly RMA meeting
  • Education:


    • Bachelor’s degree in Business, Marketing, Mathematics or Accounting
    • Minimum 2 years’ experience in a similar field
    • Advanced Level Excel skillset
    • Excellent communication skills
    • Experience with CRM, Salesforce.com, ERP (SAP, Oracle)
  • Gener8 values diversity in our workplace. Our company provides equal opportunity for employment to qualified applicants based on experience and the ability to do the available work, without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry, or any other status protected by law. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.
  • We are an Everify Employer. Due to the nature of our projects, you must be a US Permanent Resident or a US Citizen for consideration.

 

Company Benefits:

Health, Dental and Vision insurance; 401(k); Life insurance; STD, LTD; Flexible spending account, Health savings account; Paid time off; Employee discounts, Referral program.

Gener8 logo

About Gener8

Sourced by ZipRecruiter

Industry

Electrical equipment, appliance, and component manufacturing

Company size

51 - 200 Employees

Headquarters location

Sunnyvale, CA, US

Year founded

2002

Social media

Facebook

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