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Senior Service Manager Jobs in Florida (NOW HIRING)

Occam Solutions

Sr Service Desk Technician

Tampa, FL

$60K/yr

The Senior Service Desk Technician will have many responsibilities such as: Interfaces directly ... Will be required to perform incident management functions which include: Incident trending and ...

Daisy Co.

Senior Service Technician

Pompano Beach, FL · On-site

$35 - $45/hr

Position Summary As a Senior Service Technician, you are the primary point of contact for our ... Identify, quote, and manage necessary repairs or upgrades, ensuring timely and high-quality ...

Occam Solutions

Sr Service Desk Technician

Tampa, FL · On-site

$60K/yr

The Senior Service Desk Technician will have many responsibilities such as: Interfaces directly ... management and peripheral devices via Remedy, escalate network incidents, and provide direct ...

XPO

Senior Manager, Service Center 2

Hialeah, FL · On-site

What you'll need to succeed as a Senior Service Center Manager at XPO Minimum qualifications: * 5 years of supervisory experience * Thorough knowledge of and experience with the Less-than-Truckload ...

Posted today

Nenni and Associates

Service Manager

Pensacola, FL · On-site

This role serves as a senior representative, working directly with customers, vendors, and internal teams to meet service and business objectives. Key Responsibilities * Lead and manage all aspects ...

Nenni and Associates

Service Manager

Pensacola, FL · On-site

This role serves as a senior representative, working directly with customers, vendors, and internal teams to meet service and business objectives. Key Responsibilities * Lead and manage all aspects ...

Amentum

Senior Service Agreement Analyst

Cocoa Beach, FL · On-site

$72K - $90K/yr

Amentum is seeking a Senior Service Agreement Analyst for the Space Force Range Contract (SFRC ... Forecast, manage, and track software licenses, subscriptions, SLAs, maintenance agreements, and ...

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Senior Service Manager information

See Florida salary details

$21.3K

$72.6K

$136.4K

How much do senior service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for senior service manager in Florida is $72,563.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $102,000.00 per year, depending on experience, location, and employer.

What does a senior service manager do?

A Senior Service Manager oversees the delivery of services within an organization, ensuring that customer needs are met efficiently and effectively. They manage service teams, develop and implement service strategies, and work to improve service quality and customer satisfaction. Additionally, they handle escalated issues, analyze service metrics, and collaborate with other departments to enhance the overall service experience. Their role is crucial in maintaining strong client relationships and driving business growth.

How does a senior service manager typically collaborate with cross-functional teams to drive service excellence?

A Senior Service Manager regularly works with teams across departments such as operations, sales, and technical support to ensure consistent delivery of high-quality service. This role often involves coordinating meetings, sharing insights on customer feedback, and aligning service strategies with overall business objectives. By fostering open communication and building strong relationships with other departments, Senior Service Managers help resolve issues swiftly and implement continuous improvements. Successful collaboration is key to enhancing customer satisfaction and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a senior service manager, and why are they important?

To thrive as a Senior Service Manager, you need expertise in service operations, team leadership, and customer relationship management, often supported by a relevant degree and extensive industry experience. Familiarity with IT service management tools (like ServiceNow), project management software, and ITIL certification are commonly required. Outstanding problem-solving skills, emotional intelligence, and the ability to motivate and communicate effectively with diverse teams are vital soft skills. These competencies are crucial for ensuring service excellence, driving team performance, and maintaining high levels of customer satisfaction.

What is the difference between Senior Service Manager vs Service Director?

AspectSenior Service ManagerService Director
ResponsibilitiesOversees service delivery teams, manages client relationships, ensures service qualitySets strategic service goals, manages multiple teams, aligns services with business objectives
CredentialsTypically requires a bachelor's degree, industry certifications (e.g., ITIL), experience in service managementOften requires advanced degrees, extensive experience, and higher-level certifications
Work EnvironmentOperational, client-facing, team managementStrategic planning, leadership, cross-department coordination

The main difference is that a Senior Service Manager focuses on day-to-day service delivery and client satisfaction, while a Service Director has a broader strategic role overseeing multiple service teams and aligning services with company goals.

Do you need a degree to be a senior service manager?

A degree is not strictly required to become a senior service manager, but many employers prefer candidates with a bachelor's degree in business, management, or a related field. Relevant experience, leadership skills, and industry certifications can also be important factors for qualification in this role.

Is a senior service manager a stressful job?

A senior service manager role can be stressful due to responsibilities such as overseeing service delivery, managing client relationships, and leading teams. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced or customer-focused environments.

What skills do you need to be a senior service manager?

A senior service manager needs strong leadership, communication, and problem-solving skills to oversee service teams and ensure customer satisfaction. They should have experience in service operations, project management, and familiarity with industry-specific tools or software. Certifications such as ITIL or PMP can also enhance their effectiveness in managing complex service environments.

What cities in Florida are hiring for Senior Service Manager jobs?

Cities in Florida with the most Senior Service Manager job openings:

Senior Service Manager jobs near you
Infographic showing various Senior Service Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $72,563 per year, or $34.9 per hour.

Lamborghini Minneapolis Sr. Service Advisor (3+ Years Luxury Dealership Experience Required)

Walser Automotive Group

Naples, FL • On-site

Other

Posted 4 days ago

Job description

Senior Service Advisor — Lamborghini Minneapolis On-target earnings: $100,000+

About the Role

Lamborghini Minneapolis is looking for a Senior Service Advisor who sets the standard for client experience in the service drive. You'll own the relationship from check-in to delivery, acting as the bridge between our clients and our technical team — ensuring every interaction reflects the precision and care the Lamborghini name demands.

This is a performance-driven role for someone who combines genuine client care with strong service sales ability and the organizational discipline to manage a high-end, high-volume environment.

What You'll Do

  • Own the full-service journey: check-in, repair order development, technician coordination, delivery, and follow-up
  • Conduct detailed vehicle walk-arounds and document condition, mileage, VIN, and client concerns accurately
  • Write clear, comprehensive repair orders and communicate timelines, costs, and recommendations with confidence
  • Use TruVideo and digital inspection tools to walk clients through vehicle condition and recommended services
  • Identify and sell additional maintenance, repair, and service opportunities
  • Coordinate vehicle staging, transportation, and final delivery logistics
  • Follow up proactively to drive client satisfaction and repeat business
  • Partner with technicians, service administration, and dealership leadership to maintain an efficient workflow

Required Qualifications

  • Prior automotive service advisor experience
  • Strong understanding of repair and maintenance processes, timelines, and costs
  • Proven ability to explain technical information clearly to non-technical clients
  • Demonstrated service sales performance
  • High attention to detail and organizational discipline under volume
  • Proficiency with dealership management systems and technology
  • Valid driver's license with a clean driving record
  • Background check and MVR review required

Preferred Qualifications

  • Luxury or exotic brand experience (Lamborghini, Ferrari, McLaren, Porsche, Bentley, Rolls-Royce, Aston Martin, or similar)
  • Experience with high-net-worth clients or in a luxury retail environment
  • Familiarity with Tekion, Reynolds & Reynolds, or comparable DMS platforms
  • Experience with digital inspection, video, and electronic estimating tools

What We Provide

  • Full access to dealership systems, digital inspection and estimating technology, service management tools, and manufacturer resources needed to support clients at the highest level.

What We Expect

  • Consistent service sales and hours-sold performance
  • CSI scores at or above applicable benchmarks
  • Accurate repair orders, estimates, and client documentation
  • Proactive communication that protects client expectations and minimizes delays
  • A luxury-level experience, every visit, every client
PERFORMANCE EXPECTATIONS
  • Maintain strong service sales and hours-sold performance.
  • Maintain client satisfaction at or above applicable CSI expectations.
  • Build repeat service business through proactive communication and follow-up.
  • Maintain accurate repair orders, estimates, documentation, and client communications.
  • Minimize missed expectations, communication gaps, and service delays.
  • Maintain efficient service workflow from vehicle check-in through final delivery.
  • Consistently deliver a luxury-level client experience.

Reports to: Service Manager / Parts & Service Leadership

Apply