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Senior Service Engineer Jobs in Redmond, WA (NOW HIRING)

Microsoft

Senior Service Engineer

Redmond, WA · On-site

The Senior Service Engineer contributes to the delivery and operation of foundational services that support Microsoft's technology environment. * Contribute to the development and execution of ...

Executech

Senior IT Service Engineer

Seattle, WA · On-site

$80K - $120K/yr

Role SummaryThe Senior Service Engineer is the highest level of escalation within reactive support. This role resolves complex, high-impact issues, leads technical response during major incidents ...

Executech

Senior IT Service Engineer

Seattle, WA · On-site

$80K - $120K/yr

Role Summary The Senior Service Engineer is the highest level of escalation within reactive support. This role resolves complex, high-impact issues, leads technical response during major incidents ...

Executech

Senior IT Service Engineer

Seattle, WA · On-site

$120 - $170/hr

Role Summary The Senior Service Engineer is the highest level of escalation within reactive support. This role resolves complex, high-impact issues, leads technical response during major incidents ...

Interplay

Service Engineer I

Seattle, WA · Hybrid

Service Engineer 1 Interplay Location:Hybrid Role-Based in Tukwila with Greater Puget Sound Area ... Comfort seeking guidance or escalation from senior technical resources when needed * Strong time ...

Interplay

Service Engineer I

Seattle, WA · On-site

Service Engineer 1 Interplay Location: Hybrid Role-Based in Tukwila with Greater Puget Sound Area ... Comfort seeking guidance or escalation from senior technical resources when needed * Strong time ...

Interplay

Service Engineer I

Seattle, WA · On-site

$55K - $70K/yr

Service Engineer 1 Interplay Location: Hybrid Role-Based in Tukwila with Greater Puget Sound Area ... Comfort seeking guidance or escalation from senior technical resources when needed * Strong time ...

Makino

Field Service Engineer Sr.

Seattle, WA · On-site

CNC Technician Level 2 or Sr. Position Summary The CNC Technician at Makino will utilize strong ... Direct hands-on experience service, installing, troubleshooting, and maintaining Makino CNC machine ...

Makino

Field Service Engineer Sr.

Seattle, WA · On-site

CNC Technician Level 2 or Sr. Position Summary The CNC Technician at Makino will utilize strong ... Skills * Direct hands-on experience service, installing, troubleshooting, and maintaining Makino ...

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All JobsService Engineer JobsSenior Service Engineer JobsSenior Service Engineer Jobs in Redmond, WA

Senior Service Engineer information

See Redmond, WA salary details

$66.6K

$141.7K

$205.5K

How much do senior service engineer jobs pay per year?

As of Sep 5, 2026, the average yearly pay for senior service engineer in Redmond, WA is $141,737.00, according to ZipRecruiter salary data. Most workers in this role earn between $117,000.00 and $160,700.00 per year, depending on experience, location, and employer.

What is the difference between Senior Service Engineer vs Service Technician?

AspectSenior Service EngineerService Technician
Required CredentialsBachelor's degree in engineering or related field, certifications often preferredHigh school diploma or technical certification, on-the-job training
Work EnvironmentDesign, troubleshooting, and overseeing service projects, often in industrial or technical settingsPerforming maintenance, repairs, and installations on equipment, often on-site at client locations
Employer & Industry UsageManufacturers, industrial plants, service companiesField service companies, equipment suppliers, maintenance providers

The main difference between a Senior Service Engineer and a Service Technician lies in their responsibilities and qualifications. Senior Service Engineers typically handle complex troubleshooting, system design, and project oversight, requiring higher education and experience. Service Technicians focus on hands-on repairs and maintenance, often with technical certifications. Both roles are essential in technical industries, but they differ in scope and level of expertise.

What is the role of a senior service engineer?

A senior service engineer is responsible for diagnosing and repairing complex technical issues, providing technical support, and ensuring customer satisfaction. They often lead service projects, collaborate with cross-functional teams, and may require certifications in specific technical areas. The role typically involves troubleshooting hardware and software, maintaining service documentation, and working in a fast-paced environment.

What cities near Redmond, WA are hiring for Senior Service Engineer jobs?

Cities near Redmond, WA with the most Senior Service Engineer job openings:

Infographic showing various Senior Service Engineer job openings in Redmond, WA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $141,737 per year, or $68.1 per hour.

Senior Service Engineer

Microsoft

Redmond, WA • On-site

Full-time

Re-posted yesterday

Microsoft rating

8.6

Company rating: 8.6 out of 10

Based on 134 frontline employees who took The Breakroom Quiz

69th of 247 rated software companies

Job description

Overview
Microsoft Digital (MSD) builds and operates the products and services that support Microsoft's business and technology operations. MSD partners across the company to deliver technology solutions that enable employees to work efficiently, securely, and effectively. The organization brings together engineering, operations, and business perspectives to drive digital transformation, improve service delivery, and support Microsoft's ongoing business priorities.
We invite you to explore opportunities to contribute, collaborate, and grow within our organization.
The purpose of this role is to improve the reliability, efficiency, and user experience of Email & Calendaring services (powered by Exchange Online) and related Microsoft 365 enterprise services operating at global scale. This role applies service engineering, automation, telemetry, and operational practices to support high-volume, business-critical services for a worldwide customer base. The position focuses on addressing incidents and recurring service challenges through engineering solutions, automation, and data-driven decision making. The role also requires collaboration across multiple time zones, partnering with product teams, support organizations, business stakeholders, and an extended engineering team based in the India time zone to deliver secure, compliant, resilient, and user-focused service outcomes.
The Senior Service Engineer contributes to the delivery and operation of foundational services that support Microsoft's technology environment.
  • Contribute to the development and execution of service engineering solutions across Email & Calendaring, Microsoft 365 collaboration services, and partner teams. Apply structured intake, prioritization, delivery tracking, and operational readiness practices to support service quality. Utilize telemetry, reporting, and service health insights to identify trends, assess impact, surface risks, and inform service improvements.
  • Respond to live-site incidents, escalations, and complex service issues by participating in root-cause analysis, coordinating with engineering and operations stakeholders, implementing long-term solutions, and developing automation to reduce recurring issues and manual effort. Apply Microsoft security, privacy, compliance, and operational standards while improving reliability, supportability, and user experience across cloud and hybrid environments.
  • Collaborate with service teams, product groups, support organizations, and business stakeholders to share information, align priorities, and translate operational requirements into engineering outcomes. Help establish clarity around ownership, dependencies, impact, and success measures to support effective cross-team execution.
  • Support the ongoing development and improvement of Email & Calendaring and related Microsoft 365 services by sharing operational practices, lessons learned, and automation approaches. Provide technical guidance through documentation, operational reviews, and knowledge sharing activities that contribute to service quality, engineering maturity, and team effectiveness.

#MSD
#MSDJOBS
Responsibilities
Microsoft 365 Service Engineering and Modernization
  • Collaborate across service, product, and operational environments to clarify requirements, establish ownership, align stakeholders, and translate priorities into engineering plans and service deliverables.
  • Design, operate, maintain, and improve Email & Calendaring services and Microsoft 365 communication platforms to support reliability, productivity, service health, security, and operational efficiency.
  • Develop automation and telemetry-driven solutions using technologies such as AI platforms, PowerShell, Microsoft Graph API, Power Platform, and related tools to reduce manual effort, improve operational processes, and address recurring service issues.
  • Partner with product engineering teams (for example, Exchange Online, Substrate, and Transport), service management, support organizations, and business stakeholders to evaluate new capabilities and support readiness, adoption, deployment, and service transition activities.
  • Contribute to operational improvement initiatives by supporting security, resiliency, service reliability, and process optimization efforts. Share knowledge, documentation, and operational practices that support team effectiveness and service continuity.
Customer Experience
  • Represent the needs of Microsoft employees and business groups by identifying productivity challenges, service gaps, feature requests, and operational issues related to Exchange Online and Microsoft 365 services.
  • Use customer feedback, usage insights, and operational data to help prioritize engineering and service improvement efforts while considering reliability, security, compliance, and resource requirements.
  • Share service experiences, operational practices, and lessons learned through IT Showcase and other knowledge-sharing opportunities to support awareness and adoption of Microsoft technologies.
Live-Site Reliability & Operational Excellence
  • Monitor service health and participate in the response and resolution of incidents affecting Email & Calendaring services, including mail flow, hybrid messaging, service availability, and related Microsoft 365 experiences.
  • Utilize telemetry, analytics, and service health data to identify trends, risks, and recurring issues, perform root-cause analysis, and implement automation and process improvements where appropriate.
  • Support operational readiness through collaboration with engineering, product, and support teams. Maintain technical documentation, standard operating procedures (SOPs), knowledge resources, and reusable engineering practices that improve service support and operational consistency.
  • Participate in service reviews, incident retrospectives, and continuous improvement activities to identify opportunities for enhanced reliability, operational efficiency, and customer experience.

Qualifications
Required Qualifications:
  • Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls
    • OR equivalent experience.

Other Requirements:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:
  • Bachelor's Degree in Computer Science, Information Technology, or related field AND 8+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
    • OR equivalent experience
    • Master's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 6+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 8+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls
    • OR equivalent experience.
  • 3+ years technical experience working with large-scale cloud or distributed systems.
  • Experience supporting Email & Calendaring services in large-scale enterprise environments.Experience designing or implementing automation-first operational processes and service management solutions.
  • Familiarity with AI-assisted tools, machine learning technologies, Large Language Models (LLMs), GitHub Copilot, or related productivity technologies.
  • Experience evaluating, adopting, or supporting new platform capabilities and service enhancements.
  • Experience documenting operational processes, developing knowledge resources, and contributing to service readiness activities.
  • Experience working with globally distributed teams across multiple time zones.

Service Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

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Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

Social media

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