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Senior Service Engineer Jobs in New York (NOW HIRING)

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Senior Service Engineer information

See New York salary details

$65.1K

$138.5K

$200.8K

How much do senior service engineer jobs pay per year?

As of Aug 20, 2026, the average yearly pay for senior service engineer in New York is $138,458.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,300.00 and $157,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Service Engineer vs Service Technician?

AspectSenior Service EngineerService Technician
Required CredentialsBachelor's degree in engineering or related field, certifications often preferredHigh school diploma or technical certification, on-the-job training
Work EnvironmentDesign, troubleshooting, and overseeing service projects, often in industrial or technical settingsPerforming maintenance, repairs, and installations on equipment, often on-site at client locations
Employer & Industry UsageManufacturers, industrial plants, service companiesField service companies, equipment suppliers, maintenance providers

The main difference between a Senior Service Engineer and a Service Technician lies in their responsibilities and qualifications. Senior Service Engineers typically handle complex troubleshooting, system design, and project oversight, requiring higher education and experience. Service Technicians focus on hands-on repairs and maintenance, often with technical certifications. Both roles are essential in technical industries, but they differ in scope and level of expertise.

What is the role of a senior service engineer?

A senior service engineer is responsible for diagnosing and repairing complex technical issues, providing technical support, and ensuring customer satisfaction. They often lead service projects, collaborate with cross-functional teams, and may require certifications in specific technical areas. The role typically involves troubleshooting hardware and software, maintaining service documentation, and working in a fast-paced environment.

What are the most commonly searched types of Service Engineer jobs in New York?

The most popular types of Service Engineer jobs in New York are:

What cities in New York are hiring for Senior Service Engineer jobs?

Cities in New York with the most Senior Service Engineer job openings:

Infographic showing various Senior Service Engineer job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $138,458 per year, or $66.6 per hour.

Sr. Data Center / Service Engineer

SUPERMICRO COMPUTER INC

Jersey City, NJ • On-site

$80K - $130K/yr

Other

Re-posted 19 days ago

Job description

Job Req ID: 28661
About Supermicro:
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
This is a full-time position within the Supermicro Global Service Team. Supermicro is seeking a Sr. Service Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Sr. Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to Support our Global Service network and help build a world-class field engineering organization.
Essential Duties and Responsibilities:
Includes the following essential duties and responsibilities (other duties may also be assigned):
  • On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
  • Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
  • Ensure escalation situations are managed and corrected quickly and professionally
  • Provide 2nd line support to the reseller/distributors in all aspects of customer support
  • Have a very high level of enterprise solution product knowledge
  • Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
  • Provide and contribute information such as fault triage and training materials
  • Run tests and simulations at our facility to assist with problem-solving
  • Travel to the field to train and or resolve customer issues
  • Train new service engineers
  • Able to work under Technical Account Manager direction and take ownership of customer base
  • Demonstrate ability to be self-sufficient in the field
  • Able to defuse challenging situations
  • Manage time effectively; prioritize and make good business judgments and decisions concerning efficiency, and effectiveness while meeting daily service expectations
  • Determines requirements and/or root cause of technical issues by working with customers
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • The ability to produce meaningful reports and metrics is a plus
  • Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
  • Travel is required (up to 25%)

Qualifications:
  • Bachelor's degree in Computer Science, Computer Engineering, and Electrical Engineering preferred
  • 8+ years of experience in servicing complex X86 systems and parts preferred
  • Will consider Associates Degree in electrical technology, electronics, or equivalent military experience
  • Work experience in a large enterprise or certification in Windows and Linux environments is a plus
  • Emphasize break/fix experience and on-site customer service experience
  • Hands-on experience with servers (Supermicro, EMC, DELL, HP)
  • The successful candidate needs to have solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues
  • The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines
  • Strong written and verbal communication skills, project management skills, solid time management skills
  • Candidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies
  • Must possess an excellent ability to create plans and follow up on planned actions
  • Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions
  • Individuals must be able to work effectively in a high-pressure environment
  • Full professional proficiency in English (read/write/speak)
  • Must be punctual and detail-oriented
  • Familiarity with Linux is a plus

Salary Range
$80,000 - $130,000
The offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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