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Senior Service Desk Manager Jobs in Rochester, NY

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Senior Technician

Hilton, NY · On-site

The Senior Technician performs vehicle repair and maintenance as assigned in accordance with dealer ... Opportunities to grow into Service, Sales, Management, Regional, and Executive roles * Career ...

Graham Corporation

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

... To: Sr. IT Manager Division/Department: IT Department Level of Work: I Position Summary: The Helpdesk Specialist will be the first point of contact for all company IT service desk incidents and ...

Graham Manufacturing

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

... To: Sr. IT Manager Division/Department: IT Department Level of Work: I Position Summary: The Helpdesk Specialist will be the first point of contact for all company IT service desk incidents and ...

Graham Manufacturing

IT/Helpdesk Specialist

Batavia, NY

$18 - $22/hr

... To: Sr. IT Manager Division/Department: IT Department Level of Work: I Position Summary: The Helpdesk Specialist will be the first point of contact for all company IT service desk incidents and ...

Sodexo

Senior HVAC Technician

Rochester, NY

$33 - $35/hr

Senior HVAC Technician Location: NAZARETH UNIVERSITY - 22222045 Workdays/shifts : WEEKDAYS ONLY ... We do this by providing food service, catering, facilities management, and other integrated ...

Sodexo

Senior HVAC Technician

Rochester, NY · On-site

$33 - $35/hr

Senior HVAC Technician Location: #la-location_name Workdays/shifts : WEEKDAYS ONLY - Specific ... We do this by providing food service, catering, facilities management, and other integrated ...

Sodexo

Senior HVAC Technician

Rochester, NY

$33 - $35/hr

Senior HVAC Technician Location: NAZARETH UNIVERSITY - 22222045 Workdays/shifts : WEEKDAYS ONLY ... We do this by providing food service, catering, facilities management, and other integrated ...

Sodexo

Senior HVAC Technician

Rochester, NY · On-site

$33 - $35/hr

Senior HVAC Technician Location: #la-location_name Workdays/shifts: WEEKDAYS ONLY - Specific Shifts ... We do this by providing food service, catering, facilities management, and other integrated ...

Atlas Copco

Service Technician

Rochester, NY · On-site

$24.70 - $36.55/hr

You will report to the Service Manager. • You will perform routine preventive service ... with Senior Service Technicians • You will promote and practice proper safety procedures and ...

Planet Fitness

Front Desk Associate

Victor, NY · On-site

$16/hr

Provide gracious and efficient telephone service. Calls should be answered promptly and ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Planet Fitness

Front Desk Associate

Canandaigua, NY

$16/hr

Provide gracious and efficient telephone service. Calls should be answered promptly and ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

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All JobsService Desk JobsSenior Service Desk Manager JobsSenior Service Desk Manager Jobs in Rochester, NY

Senior Service Desk Manager information

See Rochester, NY salary details

$28.1K

$95.8K

$180.1K

How much do senior service desk manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for senior service desk manager in Rochester, NY is $95,806.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,300.00 and $134,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior service desk manager, and why are they important?

To thrive as a Senior Service Desk Manager, you need deep expertise in IT service management, strong leadership experience, and a relevant degree or certifications like ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and reporting platforms is essential. Outstanding communication, conflict resolution, and team-building skills distinguish top performers in this role. These skills ensure efficient IT support operations, high customer satisfaction, and effective management of technical teams.

How does a senior service desk manager typically collaborate with other IT departments to resolve complex technical issues?

A Senior Service Desk Manager frequently works alongside network, infrastructure, and application teams to address and resolve escalated technical issues. They coordinate communication between front-line service desk staff and specialized IT teams, ensuring that incidents and problems are efficiently prioritized and tracked through to resolution. This collaboration often involves participating in cross-functional meetings, developing escalation procedures, and facilitating knowledge sharing to improve future response times and service quality. Effective collaboration is key to maintaining high customer satisfaction and upholding service level agreements.

What is the difference between Senior Service Desk Manager vs Service Desk Analyst?

AspectSenior Service Desk ManagerService Desk Analyst
CredentialsITIL, PMP, management certificationsCompTIA A+, ITIL Foundation
Work EnvironmentOversees teams, strategic planning, high-level supportProvides frontline support, handles user issues
Employer & Industry UsageIT departments, large organizationsHelp desks, IT support centers
Search & Comparison IntentUnderstanding leadership roles, career progressionEntry to mid-level support roles

The Senior Service Desk Manager focuses on team leadership, strategic planning, and high-level support management, requiring advanced certifications and experience. In contrast, a Service Desk Analyst handles day-to-day user support, requiring foundational certifications. The roles differ in scope, responsibilities, and career level, with the manager overseeing operations and the analyst providing direct technical assistance.

What is a senior service desk manager?

A Senior Service Desk Manager is an IT professional responsible for overseeing the operations of an organization's service desk team. They ensure efficient support for end-users, manage incident and request resolution processes, and implement best practices to improve service quality. Additionally, they lead, mentor, and develop service desk staff, monitor performance metrics, and collaborate with other IT teams to resolve complex technical issues. The role typically involves strategic planning, process optimization, and ensuring customer satisfaction with IT support services.
What cities near Rochester, NY are hiring for Senior Service Desk Manager jobs? Cities near Rochester, NY with the most Senior Service Desk Manager job openings:
Senior Service Desk Manager jobs near you
Infographic showing various Senior Service Desk Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $95,806 per year, or $46.1 per hour.

Mobilization Tech - Senior

Rochester Regional Health

Rochester, NY • On-site

$18.25 - $22.25/hr

Full-time

Re-posted 1 hour ago

Rochester Regional Health rating

7.3

Company rating: 7.3 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

305th of 887 rated healthcare providers

Job description

Job Title: Mobilization Tech - Senior
Department: 6800
Location: Rochester General Hospital
Hours Per Week: 40
Schedule: Day/Evening
SUMMARY:
This role will collaborate with interdisciplinary treatment teams to identify high priority patients in need of ambulation and mobility. The Mobilization Tech - Senior will provide support to the interdisciplinary team (Nurses, Physical Therapists, and Occupational Therapists) and assists the Nurse, Patient Care Tech, or Therapist who is providing mobility services to patients. The Mobilization Tech - Senior is responsible for the identification and intervention of turning and positioning for each individual patient in need while maintaining superior customer service. This role is responsible for verifying activity orders, assisting with tasks necessary for the management team, organizing the patient care unit, and being flexible to meet patient and/or unit needs.
RESPONSIBILITIES:
  • Ability to appropriately transfer patients using trained techniques and safe patient handling equipment.
  • Mobilizes each identified patient including reinforcement of use of assistive devices used at baseline or recommended by the interdisciplinary team; such as ambulation, moving bed to chair, standing at bedside, and performing range of motion or other simple exercises as directed.
  • Aid patients in therapeutic regimen.
  • Assists patients with self-care only as an adjunct to functional mobility. This may include positioning, toileting, and/or peri-care.
  • Assists the interdisciplinary team in training medical and nursing personnel in mobility techniques and objectives.
  • Documents as directed within the Care Connect electronic medical record.
  • Communicates effectively with interdisciplinary team including Medical Providers, and others indicated, regarding patient's response to mobility plan.
  • Reinforces education to the patient and family regarding the efficacy and rationale for mobilization.
  • Understand normal vital sign parameters.
  • Maintains inventory, storage, and cleanliness of equipment and unit area.
  • Assists other staff members with patient transfers, toileting, and equipment retrieval/adjustments.
  • Provides support to Patient Care Techs for tasks including, but not limited to, scheduling of patients for mobilization, patient care deployment, troubleshooting and education for complex patient mobilizations.
  • Performs other duties as assigned by the unit Nurse Manager.

REQUIRED QUALIFICATIONS:
  • One (1) year of direct patient care experience in a healthcare facility.

PREFERRED QUALIFICATIONS:
  • Experience as a Certified Nursing Assistant, Medical Assistant, Mobilization Tech, or Patient Care Tech strongly preferred

EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.
PAY RANGE:
$18.25 - $22.25
CITY:
Rochester
POSTAL CODE:
14621
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

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