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Senior Service Desk Manager Jobs in Rochester, NY

Schulte Companies

Front Desk Supervisor

Victor, NY · On-site

$16.25 - $21/hr

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join ... Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management ...

Schulte Companies

Front Desk Supervisor

Victor, NY · On-site

$16.25 - $21/hr

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join ... Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management ...

Schulte

Front Desk Supervisor

Victor, NY · On-site

$16.25 - $21/hr

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join ... Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management ...

Schulte

Front Desk Supervisor

Victor, NY · On-site

$16.25 - $21/hr

SHG is an organization whose success is rooted in its service culture. Our mission is to exude ... Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management ...

Xylem

Senior Field Service Technician

Batavia, NY

$33 - $36/hr

Job Summary: The Senior Field Service Technician will be responsible for troubleshooting ... Ability to communicate effectively with customers, co-workers and managers both verbally and in ...

Xylem

Senior Field Service Technician

Batavia, NY · On-site

$33 - $36/hr

Job Summary: The Senior Field Service Technician will be responsible for troubleshooting ... Ability to communicate effectively with customers, co-workers and managers both verbally and in ...

Fermilab

Workday Senior Technical Analyst

Batavia, NY · On-site

$99K - $130K/yr

This role serves as a strategic partner to HR and IT, leading system initiatives, managing complex ... Utilize service desk system to monitor, assign and resolve HCM incidents and enhancement requests ...

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All JobsService Desk JobsSenior Service Desk Manager JobsSenior Service Desk Manager Jobs in Rochester, NY

Senior Service Desk Manager information

See Rochester, NY salary details

$28.1K

$95.8K

$180.1K

How much do senior service desk manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for senior service desk manager in Rochester, NY is $95,806.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,300.00 and $134,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior service desk manager, and why are they important?

To thrive as a Senior Service Desk Manager, you need deep expertise in IT service management, strong leadership experience, and a relevant degree or certifications like ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and reporting platforms is essential. Outstanding communication, conflict resolution, and team-building skills distinguish top performers in this role. These skills ensure efficient IT support operations, high customer satisfaction, and effective management of technical teams.

How does a senior service desk manager typically collaborate with other IT departments to resolve complex technical issues?

A Senior Service Desk Manager frequently works alongside network, infrastructure, and application teams to address and resolve escalated technical issues. They coordinate communication between front-line service desk staff and specialized IT teams, ensuring that incidents and problems are efficiently prioritized and tracked through to resolution. This collaboration often involves participating in cross-functional meetings, developing escalation procedures, and facilitating knowledge sharing to improve future response times and service quality. Effective collaboration is key to maintaining high customer satisfaction and upholding service level agreements.

What is the difference between Senior Service Desk Manager vs Service Desk Analyst?

AspectSenior Service Desk ManagerService Desk Analyst
CredentialsITIL, PMP, management certificationsCompTIA A+, ITIL Foundation
Work EnvironmentOversees teams, strategic planning, high-level supportProvides frontline support, handles user issues
Employer & Industry UsageIT departments, large organizationsHelp desks, IT support centers
Search & Comparison IntentUnderstanding leadership roles, career progressionEntry to mid-level support roles

The Senior Service Desk Manager focuses on team leadership, strategic planning, and high-level support management, requiring advanced certifications and experience. In contrast, a Service Desk Analyst handles day-to-day user support, requiring foundational certifications. The roles differ in scope, responsibilities, and career level, with the manager overseeing operations and the analyst providing direct technical assistance.

What is a senior service desk manager?

A Senior Service Desk Manager is an IT professional responsible for overseeing the operations of an organization's service desk team. They ensure efficient support for end-users, manage incident and request resolution processes, and implement best practices to improve service quality. Additionally, they lead, mentor, and develop service desk staff, monitor performance metrics, and collaborate with other IT teams to resolve complex technical issues. The role typically involves strategic planning, process optimization, and ensuring customer satisfaction with IT support services.
What cities near Rochester, NY are hiring for Senior Service Desk Manager jobs? Cities near Rochester, NY with the most Senior Service Desk Manager job openings:
Senior Service Desk Manager jobs near you
Infographic showing various Senior Service Desk Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $95,806 per year, or $46.1 per hour.

Customer Service Desk PM

Honeoye Falls Market Place

Mendon, NY • On-site

$18 - $20/hr

Full-time, Part-time

Retirement

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Join Mendon Meadows Market Place as a team member in Mendon, NY, where your contributions are valued and your development is prioritized. This role is perfect for part-time college students, recent graduates, retirees, and those re-entering the workforce, offering flexible hours to fit your schedule. With competitive pay ranging from $18.00 to $20.00 per hour, you can earn a respectable income while gaining invaluable experience in the grocery industry.Working with a team dedicated to community engagement and accountability provides an enriching experience that enhances your professional skills. You will be part of a customer-focused environment where your input helps shape our market's success. You can get great benefits such as 401(K), Competitive Salary, Paid Sick Leave, and Employee Discounts. We invite you to apply and embark on a rewarding journey with us at Honeoye Falls Market Place, where each day offers new opportunities for growth and engagement.Let us introduce ourselvesHoneoye Falls Marketplace and Mendon Meadows has been a family run business for over 30 years. Our company motto is we CARE (Community, Accountability, Respect, Engagement). We continue to grow by implementing our core company values alongside our team daily. One of our keys to great success is hiring excellent employees who we believe have the skills and potential to be successful.Your day to day as a Customer Service Desk Clerk - MMMPAt Mendon Meadows Market Place, every store position plays a crucial role in our ongoing success, contributing significantly to the customer experience. As a team member, you will be dedicated to providing customers with fresh, high-quality products that meet their needs and expectations. Your efforts not only enhance customer satisfaction but also foster loyalty, ensuring that customers return time and time again. By becoming part of our team, you will help uphold our commitment to quality and service, directly impacting the thriving community we serve. Your contributions are vital to maintaining the standard of excellence that defines Mendon Meadows Market Place.Are you a good fit for this position?To be successful in a position at Mendon Meadows Market Place, candidates must demonstrate a range of essential skills and attributes. Reliability is paramount; regular and predictable attendance is crucial to the team's success. Candidates must be 18 years or older and have the flexibility to work a minimum of two weekday evenings and one weekend evening shift. While grocery and retail experience is preferred, exceptional communication skills and a highly motivated demeanor are key to fostering a positive customer experience. Ideal team members are collaborative and capable of working independently when required.Multitasking, focus, and efficiency are essential as you navigate various responsibilities throughout the day. Additionally, candidates must be physically prepared to stand, walk, lift, and bend for extended periods, and they should either have the ability to reliably commute or be planning to relocate before starting employment. These skills and attributes align with our commitment to quality service and community engagement at Honeoye Falls Market Place.Are you ready for an exciting opportunity?So, what do you think? If you feel this is the right job for you, go ahead and apply! We look forward to meeting you! Honeoye Falls Marketplace and Mendon Meadows is an Equal Opportunity Employer. We provide opportunities to people without discrimination due to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or any other applicable federal, state or local protected statuses.These protections extend to all of our management practices including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs. Honeoye Falls Marketplace and Mendon Meadows will make reasonable accommodations to employees and applicants with disabilities, and for religious observances and practices.