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Senior Service Delivery Manager Jobs in Rockingham, NC

TerraBella Senior Living

PCA

Southern Pines, NC · On-site

$12.50 - $16/hr

TerraBella Senior Living proudly serves thousands of residents and families offering a full range ... management, and co-workers * Superior customer service skills * Ability to handle multiple ...

O'Reilly Auto Parts

Delivery Specialist

Wadesboro, NC · On-site

Ability to use delivery fleet management hand-held devices to process deliveries, capture customer ... Other additional duties as assigned, including customer service, sweeping, general stocking and ...

O'Reilly Auto Parts

Delivery Specialist

Pinebluff, NC · On-site

Ability to use delivery fleet management hand-held devices to process deliveries, capture customer ... Other additional duties as assigned, including customer service, sweeping, general stocking and ...

Senior Living Hiring

Executive Director

Wadesboro, NC · On-site

$17.50 - $24/hr

Collaborate with clinical leaders to ensure the delivery of high-quality care and services that ... senior living regulations and compliance * Proven experience in financial management, staff ...

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All JobsService Delivery JobsSenior Service Delivery Manager JobsSenior Service Delivery Manager Jobs in Rockingham, NC

Senior Service Delivery Manager information

See Rockingham, NC salary details

$18.9K

$99.6K

$176.8K

How much do senior service delivery manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for senior service delivery manager in Rockingham, NC is $99,559.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,100.00 and $122,100.00 per year, depending on experience, location, and employer.

What does a senior service delivery manager do?

A Senior Service Delivery Manager oversees the delivery of services to clients, ensuring high standards of quality and efficiency. They coordinate teams, manage client relationships, resolve issues, and ensure that service level agreements (SLAs) are met. Additionally, they analyze performance metrics, implement process improvements, and act as a key point of contact between clients and the organization. Their role is crucial in maintaining customer satisfaction and optimizing service operations.

What skills and qualifications are needed to be a senior service delivery manager?

To thrive as a Senior Service Delivery Manager, you need expertise in IT service management, project delivery, stakeholder engagement, and a relevant degree, often supported by ITIL or PMP certifications. Familiarity with ITSM tools like ServiceNow, project management software, and monitoring systems is typically required. Strong leadership, communication, and problem-solving abilities help you build trust with clients and lead teams effectively. These skills ensure efficient service delivery, high customer satisfaction, and the ability to manage complex, high-stakes projects.

How does a senior service delivery manager collaborate with cross-functional teams?

A Senior Service Delivery Manager regularly works with cross-functional teams such as IT, operations, and client services to coordinate the delivery of services according to client requirements and service-level agreements. This often involves facilitating meetings, aligning project timelines, and resolving issues that may arise between departments. Effective communication and stakeholder management are crucial, as the manager acts as a bridge between technical teams and clients, ensuring expectations are met and continuous improvements are implemented. This collaborative approach not only enhances service quality but also builds strong working relationships across the organization.

What is the difference between Senior Service Delivery Manager vs Service Delivery Manager?

AspectSenior Service Delivery ManagerService Delivery Manager
CredentialsTypically requires 5+ years experience, relevant certifications (e.g., ITIL)Usually 3-5 years experience, similar certifications
Work EnvironmentOversees multiple teams, strategic planning, client relationsManages daily service delivery, team coordination
Industry UsageCommon in IT, telecom, and tech sectorsUsed across various service industries

The main difference is that the Senior Service Delivery Manager has more strategic responsibilities and oversees larger teams or accounts, while the Service Delivery Manager focuses on day-to-day operations and service quality. Both roles require similar certifications and are integral in service-focused industries.

What job categories do people searching Senior Service Delivery Manager jobs in Rockingham, NC look for?

The top searched job categories for Senior Service Delivery Manager jobs in Rockingham, NC are:

What cities near Rockingham, NC are hiring for Senior Service Delivery Manager jobs?

Cities near Rockingham, NC with the most Senior Service Delivery Manager job openings:

Senior Service Delivery Manager jobs near you
Infographic showing various Senior Service Delivery Manager job openings in Rockingham, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $99,559 per year, or $47.9 per hour.

Senior Buyer- Golf Pride-Pinehurst,North Carolina

Eaton Aerospace

Norman, NC • Hybrid

$110K/yr

Full-time

Posted 27 days ago

Job description

What you'll do:
Golf Pride is seeking a Senior Buyer.
The expected annual salary range for this role is $80,000- $110,000. This position is also eligible for a variable incentive program. Hybrid work flexibility may be available after the employee has successfully completed onboarding, developed key business relationships, and demonstrated proficiency in the role . Please note that the salary information shown above is a general guideline only.
About Golf Pride
For five generations, Golf Pride has been the global leader in golf grips. Throughout our history, Golf Pride has believed in the importance of developing the best performing, most innovative grips for the world's best golfers and amateurs alike. As the only brand that touches every golfer, we are obsessed with the connectedness of the hands to the club, and this inspires every Golf Pride employee in everything we do. Now entering our 75th year, Golf Pride is returning to the category disruption roots that got us started as we enter our next growth phase. While we may be #1, you should expect to see many parallels to a brand reinventing itself as we drive the change management needed to secure our desired transformation.
  • The Senior Buyer supports the day-to-day procurement activities that keep the business operating efficiently while providing procurement support for cross-functional projects and strategic business initiatives.
  • This role partners with Finance, Marketing, Innovation, Operations, Supply Chain, Human Resources, and other stakeholders to deliver purchasing solutions that meet business objectives.
  • Responsibilities include purchase order management, supplier onboarding, invoice and payment resolution, procurement reporting, supplier support, contract administration, and continuity of supply.
  • The Senior Buyer analyzes procurement and financial data to identify trends, cost-saving opportunities, risks, and process improvements while supporting projects from concept through execution.
  • The successful candidate will be highly organized, analytical, customer-focused, and capable of balancing transactional procurement responsibilities with project support, supplier management, and continuous improvement initiatives.

Key Responsibilities
Procurement Operations & Business Support
  • Manage purchase order creation, maintenance, and execution across procurement and ERP systems.
  • Lead supplier onboarding, qualification, compliance, and supplier master data activities.
  • Resolve purchase order, receiving, invoice, and payment discrepancies with suppliers and internal stakeholders.
  • Ensure compliance with procurement policies, procedures, audit requirements, and internal controls.
  • Support continuity of supply through proactive issue resolution and supplier coordination.
  • Serve as a key procurement resource for purchasing support, supplier inquiries, and operational issue resolution.

Project Support, Sourcing & Supplier Management
  • Support cross-functional projects from concept through execution by identifying sourcing, purchasing, and supplier solutions.
  • Assist with product launches, marketing initiatives, capital projects, operational improvements, and other strategic business priorities.
  • Execute sourcing activities across a broad range of spend categories and business requirements.
  • Evaluate supplier capabilities, proposals, quotations, and commercial offerings to support business decisions.
  • Support competitive bidding, supplier negotiations, cost reduction initiatives, and risk mitigation efforts.
  • Build and maintain supplier relationships while monitoring performance related to quality, delivery, service, and cost.
  • Identify opportunities for cost savings, cost avoidance, and value creation through supplier engagement and spend analysis

Contract Administration & Compliance
  • Support the drafting, review, negotiation, routing, and administration of supplier agreements, including NDAs, SOWs, service agreements, and other commercial contracts.
  • Partner with Legal and stakeholders to facilitate contract reviews and approvals.
  • Maintain contract records and procurement documentation in accordance with company requirements

Analytics & Continuous Improvement
  • Analyze procurement, supplier, and financial data to identify savings opportunities, risks, trends, and process improvements.
  • Develop and maintain procurement reports, dashboards, and KPI metrics.
  • Monitor purchasing, invoice, and payment activity to improve operational performance and stakeholder experience.
  • Support process improvement, automation, and system enhancement initiatives.
  • Apply data-driven decision making and problem-solving skills to improve procurement effectiveness

Qualifications:
Required
• Bachelor's degree in Supply Chain, Business, Finance, or related field OR 3+ years of procurement, purchasing, or sourcing experience in a manufacturing or global environment
• Strong experience with ERP and procurement systems (e.g., SAP Ariba, Oracle, MFG Pro)
• Proven ability to manage supplier relationships and resolve complex transactional issues
• Strong analytical and problem-solving skills with attention to detail
• Effective communication skills with the ability to work across cross-functional and global teams
Preferred
• Experience managing both direct and indirect spend categories
• Familiarity with contract management processes (MSAs, SOWs, NDAs)
• Experience supporting capital procurement and service-based purchasing
• Experience building dashboards or working with reporting tools (Excel, Power BI)
• Experience supporting innovation or new product development sourcing
Skills:
Key Competencies
• Cross-Functional Collaboration
• Supplier Relationship Management
• Procurement & Contracting Expertise
• Data Analysis & KPI Reporting
• Negotiation & Cost Management
• Problem Solving & Issue Resolution
• Systems & Process Management

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