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Senior Service Delivery Manager Jobs in Washington

Leidos

Customer Service Delivery Manager

Washington, DC · On-site

$107K - $195K/yr

Join our team as a Customer Service Delivery Manager (CSDM) supporting our NASA customer. In this mission-critical leadership role, you will oversee service delivery across assigned NASA Centers ...

Leidos

Customer Service Delivery Manager

Greenbelt, MD · On-site

$107K - $195K/yr

Join our team as a Customer Service Delivery Manager (CSDM) supporting our NASA customer. In this mission-critical leadership role, you will oversee service delivery across assigned NASA Centers ...

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery ... Provide senior advisory support on Federal IT portfolio management including governance, strategic ...

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery ... Provide senior advisory support on Federal IT portfolio management including governance, strategic ...

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site

$100 - $125/hr

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery ... Provide senior advisory support on Federal IT portfolio management including governance, strategic ...

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Showing results 21-40

All JobsService Delivery JobsSenior Service Delivery Manager JobsSenior Service Delivery Manager Jobs in Washington

Senior Service Delivery Manager information

See Washington salary details

$25.5K

$133.9K

$237.8K

How much do senior service delivery manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for senior service delivery manager in Washington is $133,939.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,700.00 and $164,200.00 per year, depending on experience, location, and employer.

What does a senior service delivery manager do?

A Senior Service Delivery Manager oversees the delivery of services to clients, ensuring high standards of quality and efficiency. They coordinate teams, manage client relationships, resolve issues, and ensure that service level agreements (SLAs) are met. Additionally, they analyze performance metrics, implement process improvements, and act as a key point of contact between clients and the organization. Their role is crucial in maintaining customer satisfaction and optimizing service operations.

What skills and qualifications are needed to be a senior service delivery manager?

To thrive as a Senior Service Delivery Manager, you need expertise in IT service management, project delivery, stakeholder engagement, and a relevant degree, often supported by ITIL or PMP certifications. Familiarity with ITSM tools like ServiceNow, project management software, and monitoring systems is typically required. Strong leadership, communication, and problem-solving abilities help you build trust with clients and lead teams effectively. These skills ensure efficient service delivery, high customer satisfaction, and the ability to manage complex, high-stakes projects.

How does a senior service delivery manager collaborate with cross-functional teams?

A Senior Service Delivery Manager regularly works with cross-functional teams such as IT, operations, and client services to coordinate the delivery of services according to client requirements and service-level agreements. This often involves facilitating meetings, aligning project timelines, and resolving issues that may arise between departments. Effective communication and stakeholder management are crucial, as the manager acts as a bridge between technical teams and clients, ensuring expectations are met and continuous improvements are implemented. This collaborative approach not only enhances service quality but also builds strong working relationships across the organization.

What is the difference between Senior Service Delivery Manager vs Service Delivery Manager?

AspectSenior Service Delivery ManagerService Delivery Manager
CredentialsTypically requires 5+ years experience, relevant certifications (e.g., ITIL)Usually 3-5 years experience, similar certifications
Work EnvironmentOversees multiple teams, strategic planning, client relationsManages daily service delivery, team coordination
Industry UsageCommon in IT, telecom, and tech sectorsUsed across various service industries

The main difference is that the Senior Service Delivery Manager has more strategic responsibilities and oversees larger teams or accounts, while the Service Delivery Manager focuses on day-to-day operations and service quality. Both roles require similar certifications and are integral in service-focused industries.

What are popular job titles related to Senior Service Delivery Manager jobs in Washington?

For Senior Service Delivery Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Senior Service Delivery Manager jobs in Washington look for?

The top searched job categories for Senior Service Delivery Manager jobs in Washington are:

What cities in Washington are hiring for Senior Service Delivery Manager jobs?

Cities in Washington with the most Senior Service Delivery Manager job openings:

Senior Service Delivery Manager jobs near you
Infographic showing various Senior Service Delivery Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $133,939 per year, or $64.4 per hour.

Service Delivery Manager / Helpdesk Manager

Code Plus Inc

Merrifield, VA • On-site

$125 - $150/hr

Other

Posted 11 days ago

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Delivery Manager / Helpdesk Manager

Full Time Professional Fairfax, VA, US

8 days ago Requisition ID: 1093

Service Delivery Manager / Help Desk Manager

Location: Washington, DC – On-Site

About CODEplus

CODEplus, Inc. is an established information technology services company supporting federal government customers with IT operations, software development, service desk, cybersecurity, and technical support services. For more than 31 years, CODEplus has focused on delivering responsive, high-quality technology solutions to meet the mission needs of our government clients.

CODEplus is seeking an experienced Service Delivery Manager / Help Desk Manager to lead Service Desk operations supporting a federal government customer in Washington, DC. This position is on-site.

Position Overview

The Service Delivery Manager is responsible for the overall management and performance of Service Desk operations and serves as a primary interface between CODEplus and Government stakeholders, including the Contracting Officer (CO), Contracting Officer’s Representative (COR), and agency/OCIO leadership.

The manager will lead technical support personnel, oversee day-to-day service delivery, ensure compliance with service-level requirements, manage escalations, and drive continuous improvement of Service Desk processes and customer experience.

Key Responsibilities
  • Manage two Service Desks, including staffing, scheduling, workload assignments, performance, and service-level requirements.
  • Supervise, mentor, and provide technical leadership to Service Desk and technical support personnel.
  • Serve as the primary escalation point for complex customer and technical support issues.
  • Work directly with Government leadership, COR, CO, OCIO personnel, and other contractors to address operational priorities and service delivery requirements.
  • Monitor ServiceNow ticket activity, service demand, SLA performance, customer feedback, and operational metrics; develop reports and recommend improvements.
  • Develop, review, and maintain Standard Operating Procedures (SOPs), knowledge articles, workflows, and technical support procedures.
  • Support incident and problem management, new technology deployments, software/hardware testing, and OCIO projects.
  • Oversee the IT Asset Management lifecycle for end-user computing devices, including receiving, inventory, imaging, testing, deployment, recovery, repair, refresh, and decommissioning.
  • Ensure Service Desk activities comply with contract requirements, IT security requirements, federal policies, and IT service management best practices.
  • Identify opportunities to improve processes, workflows, automation, service quality, and customer experience.
Qualifications
  • Significant experience managing a federal government IT Service Desk or Help Desk in a fast-paced IT operations environment.
  • Strong leadership experience managing technical support personnel, competing priorities, escalations, and customer service requirements.
  • Hands-on knowledge of ServiceNow, Microsoft 365, Windows 11, Azure, Cisco Secure Client, Zscaler, Apple iOS, networking, AV/telecommunications, and end-user computing technologies.
  • Experience with ITSM processes, incident/problem management, knowledge management, SLA reporting, and operational performance metrics.
  • Experience managing IT assets, desktop/device refreshes, imaging, deployment, inventory, security remediation, and decommissioning.
  • Strong analytical, problem-solving, organizational, written, and verbal communication skills.
  • Ability to interact professionally with senior Government officials, technical teams, end users, and contractor personnel.
Preferred Qualifications
  • 10+ years of experience managing Service Desk/Help Desk operations and technical support personnel.
  • Federal Government IT support experience; NLRB experience or knowledge is a plus.
  • ITIL Foundation certification and demonstrated knowledge of ITIL/ITSM service management best practices.
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