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Senior Service Delivery Manager Jobs in Virginia

Zantech

Service Delivery Manager

Ashburn, VA · On-site +1

The Service Delivery Manager will play a crucial role in providing: * Service Delivery Management & Governance (Agile framework, intake governance, capacity planning) * Portfolio Management ...

Zantech

Service Delivery Manager

Ashburn, VA · On-site

$90 - $120/hr

The Service Delivery Manager will play a crucial role in providing: * Service Delivery Management & Governance (Agile framework, intake governance, capacity planning) * Portfolio Management ...

Zantech

Service Delivery Manager

Ashburn, VA · On-site +1

The Service Delivery Manager will play a crucial role in providing: * Service Delivery Management & Governance (Agile framework, intake governance, capacity planning) * Portfolio Management ...

Peraton

Service Delivery Manager

Mclean, VA

$146K - $234K/yr

Responsibilities Peraton is seeking a Service Delivery Manager (SDM) to provide leadership oversight and guidance to analytic teams supporting a highvisibility customer in McLean, VA. The SDM will ...

Peraton

Service Delivery Manager

Mclean, VA · On-site

$146K - $234K/yr

Responsibilities Peraton is seeking a Service Delivery Manager (SDM) to provide leadership oversight and guidance to analytic teams supporting a high-visibility customer in McLean, VA. The SDM will ...

Peraton

Service Delivery Manager

Mclean, VA · On-site

$146K - $234K/yr

Responsibilities Peraton is seeking a Service Delivery Manager (SDM) to provide leadership oversight and guidance to analytic teams supporting a highvisibility customer in McLean, VA. The SDM will ...

Peraton

Service Delivery Manager

Mclean, VA · On-site

$146 - $234/hr

Responsibilities Peraton is seeking a Service Delivery Manager (SDM) to provide leadership oversight and guidance to analytic teams supporting a high‑visibility customer in McLean, VA. The SDM will ...

T-Mobile

Service Delivery Manager-SMB

Herndon, VA · On-site

$74K - $134K/yr

Job Overview The Service Delivery Manager - SMB at T-Mobile is responsible for overseeing the execution of standardized B2B service deliveries for small and medium business customers. This role ...

Auria

IT Service Delivery Manager

Reston, VA · On-site

$110K - $145K/yr

The IT Service Delivery Manager leads Auria's end-user and executive support services and is ... Based in our Reston office-home to the CEO, senior leadership, and a customer demonstration center ...

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery ... Provide senior advisory support on Federal IT portfolio management including governance, strategic ...

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery ... Provide senior advisory support on Federal IT portfolio management including governance, strategic ...

CFA Institute

Senior Delivery Manager

Charlottesville, VA · On-site +1

$123K/yr

CFA Institute is seeking a Senior Delivery Manager to improve organisational delivery procedures and implement operational plans that enable effective, predictable delivery across our products and ...

CFA Institute

Senior Delivery Manager

Charlottesville, VA · On-site

$92K - $123K/yr

CFA Institute is seeking a Senior Delivery Manager to improve organisational delivery procedures and implement operational plans that enable effective, predictable delivery across our products and ...

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All JobsService Delivery JobsSenior Service Delivery Manager JobsSenior Service Delivery Manager Jobs in Virginia

Senior Service Delivery Manager information

See Virginia salary details

$22.3K

$117.2K

$208.2K

How much do senior service delivery manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for senior service delivery manager in Virginia is $117,244.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,800.00 and $143,800.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a senior service delivery manager?

To thrive as a Senior Service Delivery Manager, you need expertise in IT service management, project delivery, stakeholder engagement, and a relevant degree, often supported by ITIL or PMP certifications. Familiarity with ITSM tools like ServiceNow, project management software, and monitoring systems is typically required. Strong leadership, communication, and problem-solving abilities help you build trust with clients and lead teams effectively. These skills ensure efficient service delivery, high customer satisfaction, and the ability to manage complex, high-stakes projects.

How does a senior service delivery manager collaborate with cross-functional teams?

A Senior Service Delivery Manager regularly works with cross-functional teams such as IT, operations, and client services to coordinate the delivery of services according to client requirements and service-level agreements. This often involves facilitating meetings, aligning project timelines, and resolving issues that may arise between departments. Effective communication and stakeholder management are crucial, as the manager acts as a bridge between technical teams and clients, ensuring expectations are met and continuous improvements are implemented. This collaborative approach not only enhances service quality but also builds strong working relationships across the organization.

What is the difference between Senior Service Delivery Manager vs Service Delivery Manager?

AspectSenior Service Delivery ManagerService Delivery Manager
CredentialsTypically requires 5+ years experience, relevant certifications (e.g., ITIL)Usually 3-5 years experience, similar certifications
Work EnvironmentOversees multiple teams, strategic planning, client relationsManages daily service delivery, team coordination
Industry UsageCommon in IT, telecom, and tech sectorsUsed across various service industries

The main difference is that the Senior Service Delivery Manager has more strategic responsibilities and oversees larger teams or accounts, while the Service Delivery Manager focuses on day-to-day operations and service quality. Both roles require similar certifications and are integral in service-focused industries.

What does a senior service delivery manager do?

A Senior Service Delivery Manager oversees the delivery of services to clients, ensuring high standards of quality and efficiency. They coordinate teams, manage client relationships, resolve issues, and ensure that service level agreements (SLAs) are met. Additionally, they analyze performance metrics, implement process improvements, and act as a key point of contact between clients and the organization. Their role is crucial in maintaining customer satisfaction and optimizing service operations.

What are popular job titles related to Senior Service Delivery Manager jobs in Virginia?

For Senior Service Delivery Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Senior Service Delivery Manager jobs in Virginia look for?

The top searched job categories for Senior Service Delivery Manager jobs in Virginia are:

What cities in Virginia are hiring for Senior Service Delivery Manager jobs?

Cities in Virginia with the most Senior Service Delivery Manager job openings:

Senior Service Delivery Manager jobs near you
Infographic showing various Senior Service Delivery Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $117,244 per year, or $56.4 per hour.

Service Delivery Manager

Zantech

Ashburn, VA • On-site, Remote

Full-time

PTO

Re-posted 15 days ago

Job description

Are you looking for your next challenge? Are you ready to work with a performance-based small company? At Zantech, we are a dynamic Woman Owned Small Business focused on providing complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We would love to talk with you regarding the next step in your career. Come join our team!
Zantech is looking for a talented Service Delivery Manager to contribute to the success of our upcoming Operations and Program Management Support Services project for a Hybrid role based out of Ashburn, VA.
The Service Delivery Manager will play a crucial role in providing:
  • Service Delivery Management & Governance (Agile framework, intake governance, capacity planning)
  • Portfolio Management & Resource Allocation (Financial management, TCO, spend plan oversight)
  • Business Intelligence & Data Analytics (Agile KPI reporting, dashboard oversight)
  • Acquisition & Lifecycle Support (Vendor management, program oversight)
  • Key Personnel (Single point of contact; authorized contractor interface with CO, COR, and federal lead)

The Service Delivery Manager serves as the single point of contact, providing overall management, direction, administration, quality assurance, and leadership for contract execution. The Service Delivery Manager is the Contractor's authorized interface with the Contracting Officer (CO), Contracting Officer's Representative (COR), and the federal lead, and must be fully authorized to make decisions and commit the contractor team.
Impact: The Service Delivery Manager is responsible for aligning IT programs with CBP business objectives, governing the portfolio intake process, managing financial performance, and maturing Agile delivery capability - enabling leadership to manage a complex IT service delivery environment with transparency, accountability, and operational efficiency.
Responsibilities include, but will not be limited to:
  • Serve as single point of contact for the contract; interface directly with the CO, COR, and theService Delivery and Resource Allocation federal lead as the Contractor's authorized representative
  • Provide overall management, direction, administration, quality assurance, and leadership for execution of all contract requirements
  • Be available to plan, direct, communicate, and control all operational functions during normal hours of operation and during periods of no-notice emergencies
  • Align IT programs with CBP business objectives; manage value streams; govern project intake; and plan capacity across teams
  • Implement lean budgeting principles; monitor portfolio spending and variances; manage Total Cost of Ownership (TCO); and optimize investments
  • Apply extensive knowledge of CBP OIT financial management practices across all financial management activities
  • Define and track Agile KPIs; provide real-time visible reporting; manage systemic risks and impediments across the portfolio
  • Champion Agile principles; facilitate organizational retrospectives for continuous improvement; mentor practitioners to identify and implement efficiencies and innovations
  • Maintain strong relationships with all stakeholders including CBP Headquarters directorates and operational components; clearly communicate expectations and oversee vendor selection and performance
  • Maintain appropriate staffing levels; manage projects; ensure all deadlines are met; and deliver required services and materials at or under budget

Required Experience or Knowledge of the following technologies/functions:
  • 15+ years IT Portfolio/Project Management leading large-scale, enterprise-level programs including business process re-engineering and financial management
  • 10+ years leading multi-disciplined teams on medium or large multi-task projects of high complexity
  • 8+ years providing technical direction and identifying improvements, efficiencies, and innovations for portfolio management, governance, financial, or operational processes
  • Skills Required:
    • Strategic alignment of IT programs with business objectives; management of value streams and project intake governance
    • Lean budgeting principles; portfolio spending and variance monitoring; Total Cost of Ownership (TCO) management; investment optimization
    • Extensive knowledge of CBP OIT financial management practices
    • Definition and tracking of Agile Key Performance Indicators (KPIs); real-time visible reporting; systemic risk and impediment management across the portfolio
    • Championing Agile principles; facilitating organizational retrospectives; mentoring practitioners on continuous improvement, efficiencies, and innovations
    • Stakeholder and vendor management including CBP Headquarters directorates and operational components
    • Demonstrated ability to lead and conduct detailed research and analysis of technical and financial data
    • Proven ability to read and interpret management policies, regulations, and directives
    • Proficiency with the current version of the Microsoft (MS) Office Suite used by CBP

Required Education/Certifications:
  • Bachelor of Arts (BA) or Bachelor of Science (BS) degree, at a minimum, in Information Technology, Computer Science, Information Systems, or a related field
  • Active Project Management Institute (PMI) Project Management Professional (PMP) certification

Required Security Clearance:
  • US Citizenship
  • Active Top Secret or higher clearance, per contract requirements.
  • Ability to obtain and maintain a DHS clearance is required; active DHS CBP clearance is preferred

"Outstanding Performance...Always!"
Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our clients and for each other. We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers competitive compensation, strong benefits, and a vacation package, as well as a fast-paced and exciting work environment. Come join our team!

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