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Senior Remote User Testing Jobs in California (NOW HIRING)

Ultrahuman

$137K/yr

... blood testing platform with the pioneering UltraTrace technology and Ultrahuman Home, a ... About the Role: As a User Experience Athlete, you will be at the heart of our ecosystem ...

Workato

Senior UX Designer

Palo Alto, CA · Remote

Quartz ranked us the #1 best company for remote workers Responsibilities We're looking for a Sr. UX Designer to join our Product Design team and help shape how users interact with Workato's platform ...

2K

Lead UI Engineer

San Mateo, CA · On-site +1

$133K - $198K/yr

This includes dynamic screen layouts, remote control reordering, friction reduction, and real-time ... Senior or Lead UI role. * Deep technical knowledge of Unreal Engine UI systems, specifically ...

Hubs.is

Senior Frontend UX Engineer

San Francisco, CA · On-site +1

$144K - $198K/yr

Aboutthe Role We'relooking for a Senior Frontend UX Engineer who ispassionate about creating ... remote-first environment. As an early member of the engineering team, you'll help shape both our ...

31st Union

Lead UI Engineer

San Mateo, CA · On-site +1

$133K - $198K/yr

This includes dynamic screen layouts, remote control reordering, friction reduction, and real-time ... Senior or Lead UI role. * Deep technical knowledge of Unreal Engine UI systems, specifically ...

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Senior Remote User Testing information

What is the difference between Senior Remote User Testing vs Remote User Researcher?

AspectSenior Remote User TestingRemote User Researcher
CredentialsExperience in usability testing, basic research skillsAdvanced research methods, often with a background in psychology or social sciences
Work EnvironmentRemote, often project-based testing sessionsRemote, includes planning, interviews, and data analysis
Industry UsageTech, e-commerce, app developmentTech, market research, product design
Search/Comparison IntentUnderstanding testing roles, entry to mid-level testingResearch roles, in-depth user insights

Senior Remote User Testing focuses on conducting usability tests and analyzing user interactions, often with less emphasis on broader research strategies. Remote User Researchers engage in comprehensive user research, including interviews and data analysis, requiring more advanced skills. Both roles are remote and industry-relevant, but differ in scope and depth of research responsibilities.

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Senior Manager, Web Experience

Senior Manager, Web Experience

ServiceNow

Santa Clara, CA • On-site, Remote

Full-time

Medical, Retirement

Posted 5 days ago

Job description

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are seeking an experienced Senior Manager to lead our Web Experience team in defining and executing content strategy and web page optimization for ServiceNow.com. This role will oversee a team of Web Experience Managers who own the planning, creation, optimization, and performance of high-impact web page experiences. The ideal candidate brings deep expertise in digital marketing, web content strategy, conversion optimization, and customer journey design, with a proven track record of leading teams that deliver measurable marketing outcomes through data-driven web experiences.
Responsibilities
Content Strategy & Web Experience Leadership
  • Define the overall content strategy and web page experience approach for ServiceNow.com, ensuring alignment with marketing campaigns, product positioning, brand messaging, and customer journey objectives.
  • Establish best practices for web content planning, audience targeting, page optimization, conversion tactics, personalization strategies, and A/B testing methodologies.
  • Work with Product Management teams who own the underlying CMS and design system platforms, providing business requirements for capabilities needed to support content goals.
  • Drive innovation in how ServiceNow.com engages audiences through content, messaging, layout, personalization, and interactive experiences.

Performance Optimization & Measurement
  • Establish frameworks for measuring web page performance including engagement metrics, conversion rates, content effectiveness, and campaign impact.
  • Guide the team in designing and executing testing strategies (A/B tests, multivariate tests, personalization experiments) to continuously improve performance.
  • Review analytics and test results with the team to identify optimization opportunities and scale successful approaches across the site.
  • Champion a culture of experimentation, data-driven decision making, and continuous improvement.

Team Leadership & Development
  • Lead, mentor, and develop a team of Web Experience Managers with diverse areas of ownership.
  • Provide expert coaching on digital marketing best practices, web content strategy, testing methodologies, conversion optimization, audience segmentation, and customer journey mapping.
  • Conduct performance management, career development planning, and capability building for all team members.
  • Build team expertise in emerging areas such as AI-driven personalization, dynamic content, and advanced audience targeting.

Execution & Operational Excellence
  • Oversee the planning, prioritization, and delivery of web page initiatives, ensuring they support marketing campaigns, product launches, and business objectives.
  • Establish operational workflows and governance processes that enable efficient partnership between Web Experience Managers and cross-functional stakeholders.
  • Review and approve major web page launches, content strategies, testing plans, and personalization approaches to ensure quality, brand consistency, and marketing effectiveness.
  • Serve as the primary escalation point for web experience decisions, content trade-offs, and stakeholder alignment.

Stakeholder Partnership & Communication
  • Build strong relationships with senior leaders across Product Management, Product Marketing, Integrated Marketing, Field Marketing, Brand, and Corporate Communications.
  • Communicate web content strategy, campaign performance, optimization insights, and recommendations to marketing leadership.
  • Represent the web experience function in marketing planning discussions, campaign kickoffs, and go-to-market reviews.
    • Advocate for customer needs and web best practices while balancing marketing objectives, brand requirements, and technical constraints.

Qualifications
You Have:
  • 10+ years of experience in digital marketing, web content strategy, or web experience management, with at least 3+ years in a people leadership role.
  • Proven track record of defining and executing web content strategies that drive measurable marketing outcomes (lead generation, conversion, engagement, brand awareness).
  • Deep expertise in web optimization and conversion rate optimization (CRO), including A/B testing, multivariate testing, personalization, and user testing methodologies.
  • Strong understanding of content strategy, messaging hierarchy, customer journey mapping, and how web content supports marketing funnels.
  • Experience leading high-performing marketing or digital experience teams with demonstrated ability to mentor professionals at various experience levels.
  • Exceptional stakeholder management skills with ability to influence marketing leaders and align cross-functional teams.
  • Analytical mindset with strong ability to interpret web analytics, translate data into insights, and make recommendations that improve marketing performance.
  • Excellent communication skills, capable of articulating content strategies and optimization recommendations to marketing leaders and creative partners.

Technology and Domain Expertise:
  • Extensive experience using web content management systems for planning, creating, and publishing web content-Adobe Experience Manager (AEM Sites) strongly preferred.
  • Expert-level knowledge of web analytics platforms (Adobe Analytics preferred) and testing/optimization platforms (Adobe Target preferred).
  • Understanding of marketing automation platforms (e.g., Marketo), SEO best practices, web accessibility standards (WCAG), and personalization strategies.
  • Awareness of AI-driven content capabilities and emerging marketing technologies.

Preferred Experience:
  • B2B enterprise or SaaS marketing experience strongly preferred.
  • Experience managing web content for global, multi-regional marketing campaigns.
  • Background supporting product launches, major marketing campaigns, and executive-level announcements through web channels.

For positions in this location, we offer a base pay of $155,400 - $272,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
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About ServiceNow

Sourced by ZipRecruiter

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Santa Clara, CA, US

Year founded

2004

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